Dylan Wood
Senior Systems Engineer at Willow Bend Systems- Claim this Profile
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Topline Score
Bio
Credentials
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MS-100: Microsoft 365 Identity and Services
MicrosoftJun, 2022- Oct, 2024 -
CCNA
CiscoAug, 2022- Oct, 2024
Experience
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Willow Bend Systems
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Systems Engineer
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May 2022 - Present
•Lead on Projects Team & final escalation point in an MSP setting, overseeing the complete network and systems landscapes for our clientele.•Directed a comprehensive portfolio of projects, encompassing virtualization, cloud migrations, PBX migrations, system implementations, network/systems upgrades, network configurations/re-configurations, and much more.•Administered a diverse range of platforms including Windows Server, Linux, VMware, Hyper-V, Azure, and Citrix environments.
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System Administrator
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Dec 2020 - May 2022
•Served as a Systems and Network Admin within an MSP setting, collaborating with a compact team of engineers to supervise the systems and network landscapes for our clientele•Handled an expansive range of responsibilities, from managing physical network infrastructure, self-hosted virtual environments, and cloud-hosted virtual environments, to the administration of all client-used software and applications.
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The 20 MSP
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United States
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Information Technology & Services
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1 - 100 Employee
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Senior Technical Services Engineer
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Jul 2019 - Dec 2020
•Held the role of Senior Technical Services Engineer within an MSP framework, working alongside a diverse, compartmentalized team to maintain complex network and system infrastructures. •Fulfilled an extensive range of tasks, from overseeing both physical and virtual network infrastructures and cloud-hosted platforms to efficiently managing an array of software and applications utilized by our clients. •Held the role of Senior Technical Services Engineer within an MSP framework, working alongside a diverse, compartmentalized team to maintain complex network and system infrastructures. •Fulfilled an extensive range of tasks, from overseeing both physical and virtual network infrastructures and cloud-hosted platforms to efficiently managing an array of software and applications utilized by our clients.
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TEKsystems
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IT Support Technician
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Aug 2018 - Jul 2019
•Initiated my career as a Level I Support Specialist, delivering fundamental assistance for a multitude of systems like Active Directory, Exchange, SAP, SCCM, VMware, RDP/VPN, along with over 1,000 proprietary software systems. •Created and updated system documentation, leveraging the HP Service Desk knowledge base system. •Transitioned to chat support after 3 months, where I performed the same responsibilities but concurrently catered to up to 4 users via chat windows. •Progressed to a Level II Technical Support Specialist in just 7 months, focusing predominantly on the same technologies but attending solely to escalated issues from the Level I team. Show less
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