Experience

Dollop Coffee Co

• United States
• Restaurants
• 1 - 100 Employee

• Manager

  • Jan 2018 - Present

  Completed rigorous barista certification program to perfect espresso pulling, latte art, proper milk steaming, tasting procedures, and lectures on coffee origins to perfect art of coffee preparation.Conducted proper cash handling, counting, and cash drawer balancing procedures.Completed FIFO procedures for bakery and coffee items.Properly kept workstations, cash counters, bar, and café tables and floors clean and tidyKept calm and collected under pressure of high-volume peak periods in order to keep the team calm as wellCompleted experiential taste sessions for customersCompleted proper opening and closing proceduresCompleted orders for daily functioning of store and ensuring stock of all necessary itemsCreated scheduling to ensure proper staffing and hours each weekMonitored waste and carry over items every day in order to keep cost of sales (COGS) as low as possible.Trained and monitored incoming new-hires at all stations to ensure they were using company-wide policies/techniques correctly.



StataPile

• Analyst

  • Sep 2017 - Sep 2018

  - Consulted with VP of sales to determine changes and improvements to functionality of the AI program- Analyzed archived calls in order to inspect and correct any errors made by the AI- Performed data entry- Consulted with clients to both implement and improve on script and call scoring procedures - Consulted with VP of sales to determine changes and improvements to functionality of the AI program- Analyzed archived calls in order to inspect and correct any errors made by the AI- Performed data entry- Consulted with clients to both implement and improve on script and call scoring procedures



Nineteen Ninety Magazine

• Advertising Sales Executive

  • Mar 2017 - Apr 2018

  - Conducted email and phone calls to prospective clients- Compiled lead generation lists of potential clients- Closed deals with marketing teams to sell advertising space within magazine- Worked closely with marketing director to develop advertisements for inclusion- Pitched story and article ideas for publication- Handed off interested clients to creative team - Conducted email and phone calls to prospective clients- Compiled lead generation lists of potential clients- Closed deals with marketing teams to sell advertising space within magazine- Worked closely with marketing director to develop advertisements for inclusion- Pitched story and article ideas for publication- Handed off interested clients to creative team



Winsby Inc

• United States
• Advertising Services
• 1 - 100 Employee

• Intern & Direct Marketing Associate

  • Apr 2016 - Aug 2017

  - Called in order to verify contact information- Conducted lead/list verification, as well as customer satisfaction surveys- Conducted exit interviews and market research surveys on behalf of companies- Collected and compiled data for marketing research- Input data for use by account managers- Worked directly with art directors and copywriters to best complete tasks- Marketing research and analysis - Called in order to verify contact information- Conducted lead/list verification, as well as customer satisfaction surveys- Conducted exit interviews and market research surveys on behalf of companies- Collected and compiled data for marketing research- Input data for use by account managers- Worked directly with art directors and copywriters to best complete tasks- Marketing research and analysis



Cancer Treatment Centers of America (acquired by City of Hope)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Teen Leader & Intern

  • Jun 2011 - Aug 2013

  - Lead incoming interns to properly introduce them to the hospital environment- Delegated daily assignments - Made schedules to ensure proper staffing each day- Planned and organized patient outings and activities to lighten patients’ days- Conducted research and presented informational seminars to resident doctors - Lead incoming interns to properly introduce them to the hospital environment- Delegated daily assignments - Made schedules to ensure proper staffing each day- Planned and organized patient outings and activities to lighten patients’ days- Conducted research and presented informational seminars to resident doctors