Experience

The Echelon Group LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Program Manager - Inside Sales Manheim Auctions

  • Jul 2020 - Present



Vatic Outsourcing

• United States
• Telecommunications
• 1 - 100 Employee

• Client Account Manager

  • Jul 2018 - Aug 2019

  The Client Account Manager is a customer facing position focused on the client’s experience with the lifecycle of a project or account.This includes primary contact for the client for all services, project management invoicing, , inventory and vendor management, provisioning, reporting, and business intelligence.The Client Account Manager is chartered with delivering a complete consulting solution associated to network cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction by making recommendations relating to the client’s network infrastructure.

• Support and Resolution Specialist

  • Feb 2016 - Jul 2018

  Responsible for but not limited to: order processing, pricing requests, general account management and customer interface to include – follow up and, when required, escalation of issues. This position will rely in part on the use of various web-based tools and databases to satisfy customer requests. We specialize in the support of medium– to large-sized enterprise business clients so you will interact with corporate professionals up to and including VP and C-level staff. This position can provide a long term growth opportunity for the right person who is looking to get involved with and understand multiple facets of the telecom industry.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Group Housing Coordinator

  • Feb 2014 - Sep 2015

  Coordinates group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.Check availability, coordinate with sales, hotel departments and customers to ensure consistency, high level of service and implementing a smooth operation prior to the group’s arrival. Responsible for data collection, inventory and reservation duties. To maintain regular communication between area reservations and the hotel recognizes opportunities to maximize group revenue by up selling and offering enhancements to group rooms. Owner of data integrity and IT processes relevant to the role.

• Night Audit

  • Jul 2013 - Feb 2014

• Guest Service Representative

  • Oct 2012 - Jul 2013

  Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



Wingate by Wyndham

• United States
• Hospitality
• 300 - 400 Employee

• Shift Manager

  • Apr 2012 - Oct 2012

  -Ensuring that all guests not only enjoy their stay but will want to return-Responsible for handling any and all guest requests and complaints-Responsible for bolstering hotel occupancy rate through marketing strategy meetings and social media-Make certain that all front desk staff are in sync with protocols and guidelines-Negotiating and booking meeting/conference spaces-Drafting contract agreements for meeting/ conference spaces-Negotiating and booking large groups for special events-Drafting contract agreements for large groups-Ensuring that all daily arrivals have been prepared -General maintenance and housekeeping



Rosewood Hotels and Resorts

• France
• Hospitality

• Spa Concierge and Sales Associate

  • May 2010 - Apr 2012

  Responsible for performing managerial duties in director's absenceAccountable for calculating all "End of Day" accounting reports Maintained boutique merchandising/ Continuously creating new displays for new productsAssisted with employee training and product knowledgeAssisted with scheduling and appointment balancing of 20+ employees29 Spa at The Mansion on Peachtree Responsible for performing managerial duties in director's absenceAccountable for calculating all "End of Day" accounting reports Maintained boutique merchandising/ Continuously creating new displays for new productsAssisted with employee training and product knowledgeAssisted with scheduling and appointment balancing of 20+ employees29 Spa at The Mansion on Peachtree