Experience

University of Oregon College of Education

• United States
• Higher Education
• 1 - 100 Employee

• Accounts and Billing Specialist

  • Oct 2021 - Present

  Eugene, Oregon, United States • Provide telephone and email support to assist users in using PBISApps applications and their features, update participant information based on email/phone inquiries, provide backup for depositing funds received for application licenses.



City of Eugene

• United States
• Government Administration
• 500 - 600 Employee

• Box Office Specialist

  • Mar 2019 - Present

  Eugene, Oregon Area • Serve as first point of contact for patrons in person and over phone, answer questions about Hult Center venues and performances, resolve patron grievances, enforce ticketing policies, and provide personalized guidance during sales to ensure patron satisfaction. • Use Office software (Excel, Word) and Tessitura ticketing software to execute box office operations and administrative projects: data entry and cleanup, management of patron accounts and season subscriptions, and processing of… Show more • Serve as first point of contact for patrons in person and over phone, answer questions about Hult Center venues and performances, resolve patron grievances, enforce ticketing policies, and provide personalized guidance during sales to ensure patron satisfaction. • Use Office software (Excel, Word) and Tessitura ticketing software to execute box office operations and administrative projects: data entry and cleanup, management of patron accounts and season subscriptions, and processing of sales, refunds, and donations. • Contributed to Broadway in Eugene achieiving highest subscriber retention rates among American Theatre Guild markets during the COVID-19 pandemic. Show less



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Graphic Designer & Illustrator

  • Jan 2010 - Present

  • Experienced in Photoshop and Illustrator. Specialties include poster design, web graphics, album artwork, & portraits.



Self-employed

• Real Estate
• 1 - 100 Employee

• Singer & Actor

  • May 2009 - Present

  • Featured singer with The Emerald City Jazz Kings, Oregon Festival of American Music, & Shedd Presents concert series • Professional theatre: Tony in WEST SIDE STORY (Arkansas Shakespeare Theatre), Finch in HOW TO SUCCEED IN BUSINESS WITHOUT REALLY TRYING, Joe in DAMN YANKEES, & Tin Man in THE WIZARD OF OZ (Shedd Theatricals) • Caroler for I S.M.I.L.E. in New York Productions' The Fabulous Fezziwigs



The John G. Shedd Institute for the Arts

• United States
• Music
• 1 - 100 Employee

• E.Y. Harburg Training Academy Director

  • 2018 - 2018

  Eugene, Oregon, United States • Developed and directed an educational concert program in tribute to American lyricist Yip Harburg with equitable performance opportunities for a cast of 12 high school students. • Performances were received positively and earned a sizeable contribution from the Yip Harburg Foundation, prompting a (previously "Musical Theatre Training Academy"). • Created and maintained an efficient rehearsal schedule for students and guest instructors within tight time constraints (1 rehearsal per week… Show more • Developed and directed an educational concert program in tribute to American lyricist Yip Harburg with equitable performance opportunities for a cast of 12 high school students. • Performances were received positively and earned a sizeable contribution from the Yip Harburg Foundation, prompting a (previously "Musical Theatre Training Academy"). • Created and maintained an efficient rehearsal schedule for students and guest instructors within tight time constraints (1 rehearsal per week for 10 weeks). • Directed, choreographed, and coached vocals for multiple Broadway-style numbers. Show less



Flywheel Sports

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Studio Coordinator

  • Sep 2015 - May 2017

  Greater New York City Area • Served as first point of contact for members in person and over phone, greeted and checked members into classes, resolved member grievances, enforced studio policies, led studio orientations, promoted Flywheel brand, processed sales of class credits and merchandise, opened and closed studio, and maintained studio equipment. • Created original chalk illustrations for promotional purposes.



University of Michigan

• United States
• Higher Education
• 700 & Above Employee

• Admissions Office Assistant

  • Jan 2015 - May 2015

  Ann Arbor, Michigan, United States • Led campus facility tours, assisted in admitted student outreach efforts, answered phones and emails, sorted mail, handled sensitive documents, and performed additional organizational tasks. • Assisted on audition days by checking in prospective students, answering parent and student questions, and monitoring audition rooms.

• Music Library Assistant

  • Sep 2013 - May 2015

  Ann Arbor, Michigan, United States • Served as first point of contact for patrons in person and over phone, checked library items in and out, shelved items in call number order, reviewed stacks for shelving accuracy, gathered unshelved items, and performed additional organizational tasks.