Experience

SAU Digital Australia

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Technician

  • Dec 2022 - Present

  - Successfully provided personable and effective level 1 and 2 support remotely and on-site to 70+ SMB clients. - Led the successful setup and deployment of thin client systems for a prominent client, overseeing system configurations and ensuring seamless operations to improve workspace efficiency. - Successfully provided personable and effective level 1 and 2 support remotely and on-site to 70+ SMB clients. - Led the successful setup and deployment of thin client systems for a prominent client, overseeing system configurations and ensuring seamless operations to improve workspace efficiency.



David Jones

• Australia
• Retail
• 700 & Above Employee

• Retail Sales Assistant

  • Oct 2019 - Jul 2023

  - Cultivated enduring customer relationships through friendly, knowledgeable, and supportive service, resulting in remarkable customer satisfaction. Regularly received positive feedback from satisfied customers, with an average of 2 to 3 positive comments per week. - Served as an informal team mentor for junior casual staff, proactively imparting essential skills, and knowledge, resulting in their seamless onboarding and remarkable success in their roles. - Cultivated enduring customer relationships through friendly, knowledgeable, and supportive service, resulting in remarkable customer satisfaction. Regularly received positive feedback from satisfied customers, with an average of 2 to 3 positive comments per week. - Served as an informal team mentor for junior casual staff, proactively imparting essential skills, and knowledge, resulting in their seamless onboarding and remarkable success in their roles.



MYER

• Australia
• Retail
• 700 & Above Employee

• Retail Sales Assistant

  • Sep 2017 - Oct 2019

  - Demonstrated exceptional customer service skills, promptly responding to inquiries, and ensuring a positive shopping experience for customers. - Maintained up-to-date knowledge of store merchandise, utilising it to upsell and cross-sell products, maximising sales opportunities. - Demonstrated exceptional customer service skills, promptly responding to inquiries, and ensuring a positive shopping experience for customers. - Maintained up-to-date knowledge of store merchandise, utilising it to upsell and cross-sell products, maximising sales opportunities.



PappaRich Australia

• Restaurants
• 1 - 100 Employee

• Hospitality Supervisor

  • Oct 2015 - Sep 2017

  - Demonstrated strong leadership skills by coaching and mentoring the team to ensure a thorough understanding of policies, programs, and standards. - Demonstrated strong leadership skills by coaching and mentoring the team to ensure a thorough understanding of policies, programs, and standards.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Freelance Website Design and Management, I.T Support and Graphic Design

  • Jan 2012 - Sep 2015

  - Proficiently maintained desktops and laptops, specialising in Windows XP and Windows 7 operating systems. Expertly optimised system performance to ensure smooth operations, enabling customers to complete their work efficiently. Achieved optimal performance, minimised downtime, and enhanced overall productivity. - Proficiently designed and maintained 8 websites for 7 different small businesses, ensuring seamless functionality and impactful online presence. Projects included businesses ranging from AFL coaching book sales to custom-made tailored suits. Show less