Experience

Crombie REIT

• Canada
• Real Estate
• 100 - 200 Employee

• Application Systems Analyst

  • Jan 2022 - Present

  New Glasgow, Nova Scotia, Canada



Sobeys

• Canada
• Retail
• 700 & Above Employee

• Application System Analyst

  • Jul 2020 - Jan 2022

  Stellarton, Nova Scotia, Canada Level 3 retail application support. Includes end-to-end ownership of application lifecycles, project support and solutions deliveries, complex break/fix support, and maintaining vendor relations. I support Computer Automated Ordering software, Kronos WFM, and Market2 Point-of-Sale. I was the IT lead on implementing the Scene+ loyalty program at our fuel and convenience locations.

• Application Specialist

  • Jan 2020 - Jul 2020

  Stellarton, NS, Canada

• Service Center Analyst

  • Jul 2017 - Jan 2020

  Senior-duty role in the retail help desk, which consists of ad-hoc reporting, regular quality assurance checks, and overall ITSM and knowledge governance with Axios Assyst, BMC Remedy, and Microsoft SharePoint. I was an on-call resource in this position.



Robotnik.com

• United Kingdom
• Business Consulting and Services

• Technical Consultant

  • Aug 2016 - Jul 2017

  Consisted of on-site and remote support for general hardware and software issues for both contract, and walk-in customers.