Experience

Midwest Medical Records Association, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• ROI Accounts Manager

  • Aug 2015 - Present

  Manager of MMRA staff on release of information of Trinity and Sinai health system patients to 3rd party clients, law firms, disability claims, insurance companies, and patients. Manager of MMRA staff on release of information of Trinity and Sinai health system patients to 3rd party clients, law firms, disability claims, insurance companies, and patients.



Kidz delight

• United States
• Consumer Goods
• 1 - 100 Employee

• customer service

  • Jun 2001 - Aug 2015

  Answer and respond to all customer service emails and phone calls. Document all customer interactions in excel spreadsheet. Knowledge of all troubleshooting operations and applications. Documentation of all customer concerns, returns, and replacements. Answer and respond to all customer service emails and phone calls. Document all customer interactions in excel spreadsheet. Knowledge of all troubleshooting operations and applications. Documentation of all customer concerns, returns, and replacements.



Allstate

• United States
• Real Estate

• sales

  • 2008 - 2011

  market sales associate. Assist agency owners with sales and sales techniques, correspond corporate initiatives to agencies. Assist agencies with agency management and customer service techniques. Sell home, life, health, and care insurance. Recruit new agent prospects for Allstate. Hands on work with claims department during customer claims to assist customer and help get them the most out of their coverage limits during crisis/accident. market sales associate. Assist agency owners with sales and sales techniques, correspond corporate initiatives to agencies. Assist agencies with agency management and customer service techniques. Sell home, life, health, and care insurance. Recruit new agent prospects for Allstate. Hands on work with claims department during customer claims to assist customer and help get them the most out of their coverage limits during crisis/accident.