Experience

IT Freedom

• United Arab Emirates
• Software Development
• 1 - 100 Employee

• Procurement Specialist

  • Sep 2022 - Present

• Client Account Manager

  • Nov 2020 - Present

• Operations Administrator

  • Mar 2018 - Nov 2020



Uber

• Türkiye
• Advertising Services
• 100 - 200 Employee

• Customer Service Representative

  • Sep 2017 - Dec 2017

  Customer Service Repersentative: Operating from a CRM system. Retrieving data on clients and individuals in order to investigate fraud. Often used this information to create a report based on data gathered from excel options such as diagrams, calculations and tables. Then use this data to action relevant parties. Make contact with restaurants on potential partnerships. Investigate fraud. Update bank details. Change opening/closing times. Action fraud. Conduct weekly "huddle" (updates of changes throughout the business). Update all user accounts. Ban/delete users accounts. Review legal documents for approval. All of which was done through a CRM system, databases and Excel sheets. Maintained a professionalism manner in regards to keeping in line with protected data of users. Meeting daily/weekly/monthly targets. Monitor: Second role presented to me in Uber. Monitoring the changes of availability of online couriers against live orders of trips requested. Changing the availability of restaurants to users across UK, Dubai,South Africa, Sweden, France & Netherlands. Information gathered from a live excel sheet. This Excel sheet would identify potential threats to the availability of restaurants. From this, I would analyse the data and then make a report and send it to the relevant team where they would decide on what step for me to take next based on my data reports. Recieved the Quality Cup for 5 weeks running which identified employee of the week. Show less



CeX Webuy.com

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Associate

  • Jan 2017 - Jun 2017

  Customer facing role. Serving through the Use of a CRM system aligned with and automated Excel sheet. Delivering excellent and timely customer service. Receiving deliveries. Updating customer information through databases. Executing product knowledge to customers. Dealing with complaints. Meeting daily/weekly/monthly targets. Customer facing role. Serving through the Use of a CRM system aligned with and automated Excel sheet. Delivering excellent and timely customer service. Receiving deliveries. Updating customer information through databases. Executing product knowledge to customers. Dealing with complaints. Meeting daily/weekly/monthly targets.



Lifestyle Sports

• United Kingdom
• Retail

• Sports Ambassador

  • Mar 2015 - Jan 2017

  Customer facing role. Delivering excellent customer service. Dealing with customer complaints. Motivating footwear team. Executing product knowledge. Maintaining stock. Customer facing role. Delivering excellent customer service. Dealing with customer complaints. Motivating footwear team. Executing product knowledge. Maintaining stock.



Topaz Energy Ltd

• Ireland
• Retail
• 1 - 100 Employee

• Sales Associate

  • Mar 2012 - Mar 2015

  Customer facing role. Delivering Excellent customer service.Working tills. Dealing with customer complaints. Executing product knowledge to customers. Maintaining stock. Receiving deliveries. Training new individuals. Closing tills and opening tills. Monitoring safe levels. Customer facing role. Delivering Excellent customer service.Working tills. Dealing with customer complaints. Executing product knowledge to customers. Maintaining stock. Receiving deliveries. Training new individuals. Closing tills and opening tills. Monitoring safe levels.