Vehicle Asset Planning Manager

• Mar 2022 - Present

Service Experience Manager

• Apr 2021 - Mar 2022

Service Strategy Team Leader

• Apr 2016 - Apr 2021

District Sales and Aftersales Manager

• Sep 2011 - Apr 2016

Looking after a dealer group for parts and service operations. Specifically customer satisfaction, customer retention, parts marketing, trade relationships, dealer sustainability, representing Honda to dealer network and customers preparing and presenting at dealer meetings as well as carrying out training courses at dealers or other locations.

District Technical Specialist

• Jan 2011 - Sep 2012

Providing NSW dealer network with technical support on the whole product range and diagnosing vehicles with concerns and work with dealerships to rectify any customer concerns.Also part of the call team that the dealer network are able to call in any technical concerns. Preparing of technical bulletins and service news articles for the dealer network

Track Supervisor

• Jan 2005 - Dec 2011

Working in a wide range of the business I covered all areas from sales, repairs as well as track supervisor and coordinator for any specialized events. Working in a wide range of the business I covered all areas from sales, repairs as well as track supervisor and coordinator for any specialized events.

Technician

• Jan 2004 - Jan 2011

From starting as an apprentice technician working my way up through the workshop to be diagnostic specialist as well as leading hand in the workshop, in this role there was a lot of interaction with customers to try and rectify any concerns. When required would carry out the workshop controller position. From starting as an apprentice technician working my way up through the workshop to be diagnostic specialist as well as leading hand in the workshop, in this role there was a lot of interaction with customers to try and rectify any concerns. When required would carry out the workshop controller position.