Director of Operations

• Dec 2022 - Present

• Responsible for managing the Warehouse Fulfillment Center, Retail Store-front, and the Onboarding/Implementation team for new SAAS Clients. • Leverage years of operations and process improvement experience as a Customer Success Manager for our SAAS clients, making recommendations to improve their process flow. • Responsible for managing the Warehouse Fulfillment Center, Retail Store-front, and the Onboarding/Implementation team for new SAAS Clients. • Leverage years of operations and process improvement experience as a Customer Success Manager for our SAAS clients, making recommendations to improve their process flow.

Operations Manager

• Oct 2020 - Dec 2022

- Successfully launched first Amazon Sort Center facility in Utah (SLC). Worked with the rest of the site level upper management team to develop middle management team. - Develop multiple salaried managers and helped them advance within Amazon leadership structure. Managed a team of 3 salaried managers, 9 hourly supervisors, and over 300 associates. - Lead multiple continuous improvement projects to increase efficiency and cut waste. - Forecast site production plans and execute labor plans, analyze sort efficiency to work with the rest of the leadership team to drive results. - Oversee safety, quality, and efficiency across various sorts and collaborate with leadership team to drive change across the site. - Partner with safety team, maintenance team, security, and HR to assist in meeting sitewide goals and improve site culture. - Manage site level customer delivery accuracy by analyzing package shipments and accuracy of deliveries both upstream facilities and downstream logistics teams. - Observed, created and implemented scalable solutions which improved the overall efficiency of operations and delivery of Amazon products and services. - Executed well thought out approaches to problem solving and designing short term solutions while partnering with various support teams to design long-term solutions. Show less

Site Manager

• Nov 2015 - Oct 2020

- Management Ownership Categories: Operations Management, Supply Chain Management, Safety Management, and Financial Planning. - Work as a Business Manager to develop and execute business strategies to give competitive advantage, increase revenue, and decrease expenses. Managed P&L and analyzed monthly financial statements for trends. Forecasted monthly plans for various revenue channels, monitored market changes, and produced new facility goals. Oversaw site maintenance programs with various businesses including site and equipment maintenance companies. - Grew the business through B2B interactions including exporting businesses in Trinidad, Venezuela, and Puerto Rico and downstream scrap companies. - Responsible for keeping HR standards for the store including hiring, training, and coaching employees. - Oversaw site inventory and logistics programs. Ensured we were maintaining 5S standards with supplies/tools inventory. Conducted efficient logistics program ensuring that different byproducts and materials are delivered and/or shipped out both efficiently and cost effectively. - Oversaw production management team to plan, control, and execute a proper production flow. Made appropriate adjustments to ensure a streamlined and cost-effective process to ultimately increase output of processed vehicles. -Led over 50 employees. Show less

Service Manager

• Jan 2014 - Nov 2015

- Managed repair, maintenance, and warranty repairs for over 350 customer accounts. - Build relationships and form connections with customers, fleet accounts, and vendors. - Created estimates, sold repairs, and translating service recommendations to customers where needed - Managed part orders, invoicing, and repairs on inventory vehicles. - Oversaw the process of reconditioning new inventory vehicles - Managed inventory of service items via DMS software - Efficiently operated and navigated shop management and dealership management programs. - Ran monthly/quarterly reports to track revenue of various services, compared to KPI's, and implemented improvements and set new goals. - Implemented a new retail sales system that generated a 40% increase in external retail sales. Show less

Service Advisor/Office Manager

• Feb 2012 - Jan 2014