Dylan Benham
Deployment and Installation Team Lead at 360 Payments - Credit Card Payments- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft Technology Associate: Security Fundamentals (MTA)
MicrosoftOct, 2021- Sep, 2024 -
Microsoft Technology Associate: Windows Server Administration Fundamentals (MTA)
MicrosoftOct, 2021- Sep, 2024 -
TestOut Security Pro
TestOut CorporationOct, 2021- Sep, 2024 -
Microsoft Technology Associate: Networking Fundamentals (MTA)
MicrosoftSep, 2021- Sep, 2024 -
Microsoft Technology Associate: Windows Operating System Fundamentals (MTA)
MicrosoftSep, 2021- Sep, 2024 -
TestOut Network Pro
TestOut CorporationSep, 2021- Sep, 2024 -
TestOut PC Pro
TestOut CorporationSep, 2021- Sep, 2024 -
CompTIA A+
CompTIASep, 2021- Sep, 2024 -
CompTIA Network+
CompTIASep, 2021- Sep, 2024 -
CompTIA Security+
CompTIAOct, 2021- Sep, 2024
Experience
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360 Payments - Credit Card Payments
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United States
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Financial Services
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1 - 100 Employee
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Deployment and Installation Team Lead
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Jul 2023 - Present
All of the duties of D&I Specialist Level III, with the addition of, but not limited to:• Leading the Deployment & Installation Team• Ensuring the successful movement of our department's pipeline• Training and growing each individual on the team• Discovering and implementing creative solutions for unique problems
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Deployment and Installation Specialist Level III
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Feb 2023 - Present
All of the duties of D&I Specialist Level II, with the addition of, but not limited to:• Coaching the team both one on one and as a whole to improve together.• Delegating cases across the team to ensure we all have a balanced workload, and are playing to the strengths of the team.• Handling large Multi-Location Projects and VIP Deals.• Representing the D&I team both internally and externally for building relations.
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Deployment and Installation Specialist Level II
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Aug 2022 - Present
All of the duties of D&I Specialist Level I, with the addition of, but not limited to:• Training new hires on our policies and procedures as well as company values and goals• Being an escalation path for complicated situations with our clients• Running reports to ensure that processes are moving smoothly and efficiently• Troubleshooting advanced networking issues regarding our terminal's connectivity by remoting into client systems, signing into routers, and managing firewalls
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Deployment and Installation Specialist Level I
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Nov 2021 - Present
Providing information and technical support to clients on integrated payment software• Deploying file builds and injecting them into payment terminals• Working with various integrated payments software• Instructing business owners on how to use their payments technologies• Resolving technical issues regarding hardware, software, and networking
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Carl's Coney Island
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United States
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Restaurants
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Cashier and Service
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Jan 2020 - Dec 2021
Working with and maintaining an analog register, stocking in a fast-paced environment, multitasking, and general customer service • Boosted overall efficiency by programing advanced functions into the register • Trained entire staff team on the new register functions • Collaborate with the owner on personnel issues • Set up and maintain new wireless network for the business • Responsible for personally transferring large amounts of funds Working with and maintaining an analog register, stocking in a fast-paced environment, multitasking, and general customer service • Boosted overall efficiency by programing advanced functions into the register • Trained entire staff team on the new register functions • Collaborate with the owner on personnel issues • Set up and maintain new wireless network for the business • Responsible for personally transferring large amounts of funds
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Lowe's Companies, Inc.
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United States
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Retail
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700 & Above Employee
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Shipping and Receiving
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Apr 2019 - Nov 2019
Seasonal employee with duties of unloading and organizing trucks with up to 1,800 items to then be dispersed throughout the store • Managed responsibilities of a full crew despite being staffed to less than 50% • Provided training and direction for a new crew and fill-in employees • Earned every powered equipment certification (Forklift, NRT, etc.) Seasonal employee with duties of unloading and organizing trucks with up to 1,800 items to then be dispersed throughout the store • Managed responsibilities of a full crew despite being staffed to less than 50% • Provided training and direction for a new crew and fill-in employees • Earned every powered equipment certification (Forklift, NRT, etc.)
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Education
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2021 - 2022
Tulsa Technology Center-Owasso Campus
Computer Repair and Network Support, Information Technology
Community
