Daniel Kim

Consultant at Intact Technology
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Contact Information
us****@****om
(386) 825-5501
Location
Washington, District of Columbia, United States, US
Languages
  • English Native or bilingual proficiency
  • Korean Limited working proficiency
  • Japanese Elementary proficiency

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Credentials

  • ServiceNow Certified System Administrator
    ServiceNow
    Jun, 2023
    - Nov, 2024
  • ITIL Foundation Level
    PeopleCert
    Feb, 2023
    - Nov, 2024

Experience

  • Intact Technology
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Consultant
      • Apr 2019 - Present

      * Implementing technological solutions to meet business needs* Diagnosing IT system issues, inefficiencies, and weaknesses* System admin/Developer expertise in Cherwell, ServiceNow, Service Manager, uCMDB, and SMAX* Post-Implementation product enhancement to existing instances of MicroFocus software, Cherwell, and ServiceNow

    • IT Operations
      • Apr 2019 - Present

      * Full-tier support for internal employees* Management, configuration, and reliable operation of Intact devices, systems, and servers

  • The World Bank
    • United States
    • International Trade and Development
    • 700 & Above Employee
    • P.C. Technician
      • Nov 2017 - Mar 2019

      * Provided technical assistance and handled computer hardware for clients within the Bank. * Provided technical assistance and handled computer hardware for clients within the Bank.

Education

  • Messiah College
    2015 - 2017
  • Annandale High School
    High School, Fairfax County Advanced Diploma
    2011 - 2015

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