Dyannira Ponce

Quality Assurance Intake Coordinator at Wagstaff Law Firm
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Contact Information
us****@****om
(386) 825-5501
Location
Aurora, Colorado, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
  • Sign Languages Limited working proficiency

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Experience

    • United States
    • Law Practice
    • 1 - 100 Employee
    • Quality Assurance Intake Coordinator
      • Jul 2022 - Present

    • United States
    • Law Practice
    • 1 - 100 Employee
    • Team Lead for Intake Department
      • Dec 2019 - Jul 2022

      ● Works closely with the Director of the Intake Department to revise and improve processes while creating systems to hold employees accountable. ● Hiring manager for the Intake Department. Screening potential employee candidates, setting up interviews and choosing the right candidate to fit with the culture of the team. ● Helped with Google reviews, where the department made 100% increases on mentions with agents and case investigators. ● Coordinates special projects with other departments and partners of the firm including Elite Litigation, Mass Tort campaigns, and employment department revamp. ● Is the “go to” for Auto Accident decisions making. ● Sending out Daily Report to all partners and our marketing team, to ensure that ALL case types that get signed up are being reported. ● Responsible for all case-type audits, reports, and recon at the end of every week and month. ● Created a professional relationship with the Medical Provider Relationship Manager to ensure all referrals were a success. This includes speaking with the providers and their patients. As well as monthly meeting with Relationship Manager for accurate numbers report for monthly management meetings. ● Directly contributes to the department record-breaking performance in 2021, including a monthly increase in signed cases vs last year, resulting in millions in winnings. ● Created the “Intake Bible” to track all General Negligence Sign Up, this has been an essential tool created for the intake department in tracking and its success in reports Show less

    • Hospitality
    • 700 & Above Employee
    • Bartender
      • Jun 2018 - Oct 2019

      Trained 15+ servers and bartenders to provide and execute a 5-star experience. Took on Lead Bartender roles such as organizing, deep cleaning and inventory reports. Cross-trained in 3 out of 4 Le Meridien Hotel bars and restaurants to provide flexibility. Consistently booked for VIP parties and events including top executives, decision makers and directors. Assisted with the crafting and training of new cocktails and cocktail menus Trained 15+ servers and bartenders to provide and execute a 5-star experience. Took on Lead Bartender roles such as organizing, deep cleaning and inventory reports. Cross-trained in 3 out of 4 Le Meridien Hotel bars and restaurants to provide flexibility. Consistently booked for VIP parties and events including top executives, decision makers and directors. Assisted with the crafting and training of new cocktails and cocktail menus

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Training Bartender
      • Sep 2017 - Jan 2018

      Developed a systematic opening bar procedure, in which the night shift was always properly stocked for, reduced ticket times by 1 minute, and increased cocktail revenue by 15%. Provided excellent fine dining experience by anticipating guest needs from the time they walk in, up to the time they depart. Being a tourist attracted restaurant, I provided information about places to go in the city, restaurants for dining out, popular sights and how to experience Miami with a local guide. Developed a training standard for all new bartenders for opening and closing shifts. Including how to set up and break down the bar, organization, and having the bar up to health code standards. Show less

    • United States
    • Hospitality
    • 700 & Above Employee
    • Bartender
      • May 2015 - Sep 2017

      To make sure the guest have a great yet safe experience. Remember numerous amount of drinks and making them in a fast pace environment. Following all Loews standards at all times.Created one of the drinks that is now on the menu. Responsible for setting the standard on organization at the bar.

    • Cocktail Waitress
      • Feb 2015 - Sep 2017

Education

  • Community College of Denver
    Associate of Arts and Sciences - AAS, Legal Assistant/Paralegal
    2021 - 2023
  • Miami Dade College
    Associates
    2016 - 2018

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