Experience

NetImpact Strategies Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Tier 1 Analyst

  • May 2020 - Present

  IT Service Desk for the NCUA



Trusted Health Plans, Inc.

• IT Helpdesk

  • May 2018 - Present



InfoReliance

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Specialist

  • Jan 2017 - Mar 2018

  Andrews Air Force Base, Maryland IT Helpdesk / First Call Resolution Technician / Account Creation SME



Macy's

• United States
• Retail
• 700 & Above Employee

• Retail Associate

  • Nov 2016 - Jan 2017

  Waldorf, Maryland



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Information Technology Specialist

  • Oct 2014 - Dec 2015

  Seoul, South Korea Maintained network defense systems via Command Post Node (CPN) and Satellite Transmission Terminal (STT), which is a 4-man team single handedly during month long national, training center with Joint Military services. •Created a training/instructional step-by-step guidebook on how to precisely use the CPN server stacks and STT to establish a tactical network, which was recognized, brigade wide and use by 5 other Army units. •Excelled during the military-wide Department of Defense… Show more Maintained network defense systems via Command Post Node (CPN) and Satellite Transmission Terminal (STT), which is a 4-man team single handedly during month long national, training center with Joint Military services. •Created a training/instructional step-by-step guidebook on how to precisely use the CPN server stacks and STT to establish a tactical network, which was recognized, brigade wide and use by 5 other Army units. •Excelled during the military-wide Department of Defense (DoD) information assurance inspection by keeping documentation of all privileged users, security violations, and information assurance vulnerability alerts (IAVA) with zero finding.

• Information Management Officer

  • May 2012 - Oct 2014

  Ft Riley, KS •Installed, re-imaged, upgraded software, and replaced hardware for 500 plus unit laptops and desktops while maintaining network integrity. •Ordered and managed over 1.000,000 dollars worth of computer, printer, monitor, telephone, and satellite parts to provide service for 600 soldiers. •Maintained network defense systems via Command Post Node (CPN) and Satellite Transmission Terminal (STT), which is a 4-man team single handedly during month long national, training center with… Show more •Installed, re-imaged, upgraded software, and replaced hardware for 500 plus unit laptops and desktops while maintaining network integrity. •Ordered and managed over 1.000,000 dollars worth of computer, printer, monitor, telephone, and satellite parts to provide service for 600 soldiers. •Maintained network defense systems via Command Post Node (CPN) and Satellite Transmission Terminal (STT), which is a 4-man team single handedly during month long national, training center with Joint Military services. •Created a training/instructional step-by-step guidebook on how to precisely use the CPN server stacks and STT to establish a tactical network, which was recognized, brigade wide and use by 5 other Army units. •Excelled during the military-wide Department of Defense (DoD) information assurance inspection by keeping documentation of all privileged users, security violations, and information assurance vulnerability alerts (IAVA) with zero finding.

• Regional Network Operation Security Center Administrator

  • Apr 2009 - Apr 2012

  Scholfield Barracks, HI •Deployed and re-imaged over 300 DoD computers from Windows XP to Windows Vista on the island of Oahu to the Pacific Training Area (PTA) used by U.S. Marines via the United States Army Pacific Command (USARPAC) Tiger Team •Monitored, created, and deleted all users, computers, printers, organization groups, e-mail groups, system administrators, and special groups within the USARPAC active directory database ranging from Hawaii to Alaska as 1 of 15 Organizational Administrators (OU) in the… Show more •Deployed and re-imaged over 300 DoD computers from Windows XP to Windows Vista on the island of Oahu to the Pacific Training Area (PTA) used by U.S. Marines via the United States Army Pacific Command (USARPAC) Tiger Team •Monitored, created, and deleted all users, computers, printers, organization groups, e-mail groups, system administrators, and special groups within the USARPAC active directory database ranging from Hawaii to Alaska as 1 of 15 Organizational Administrators (OU) in the pacific. •Communicated as the Liaison Officer (LNO) for the USARPAC’s Joint Military live training exercise in the Philippines called Cobra Gold. Proficiently ensured no network outages occurred on 3 different networks non-classified, classified, and Centrix-K. •Trouble-shooted as a daily helpdesk technical to assist both military and civilian customers with software, hardware, and network issues via phone, e-mail, or remedy work ticket system. •Observed network status in all DoD servers, building, and VIP locations via spectrum analyst software to ensure fast, reliable, and strong network connectivity for non-classified and classified networks.