Experience

Manhattan Hotel Group
• Catering and Events Manager

  • Dec 2017 - Present


Avenue of the Arts Costa Mesa a Tribute Portfolio Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Social Catering Manager

  • Apr 2014 - Mar 2017

  •Supports Director of Catering •Oversees logistics of an event •Monitors vendor services and payments •Timely contacts leads and schedules site visit •Spells out details events into BEO’s and communicates with Banquet Personnel and Kitchen staff •Contract signing *Reservations •Supports Director of Catering •Oversees logistics of an event •Monitors vendor services and payments •Timely contacts leads and schedules site visit •Spells out details events into BEO’s and communicates with Banquet Personnel and Kitchen staff •Contract signing *Reservations



Embassy Suites Anaheim North

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Management Team

  • Nov 2012 - Apr 2014

  • Directs Front Office shift operation of a 222 hotel rooms property. • Trains and coaches team member performance. • Manages payroll inputs and edits for staff of 15 • Assists the Front Office Manager in all aspects of the department and ensure service standards are followed. • Communicates through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation. • Assists guest and team associates regarding hotel facilities/promos in an informative and helpful way. • Week-end MOD



Hilton Costa Mesa

• Tajikistan
• Hospitality

• Front Office Manager

  • Aug 2008 - Jan 2012

  • Managed Front Office operations in a 483 hotel rooms property. • Maintained open communications and recommended discipline and termination, as appropriate. • Ensured proper staffing and scheduling of all Front Office associates in accordance to prroductivity guidelines • Responded to guest’s needs, issues, comments and service problems through social media and SALT reviews to ensure quality experience and enhance future stays. • Delegated duties to workers and observed performances to ensure adherence to hotel policies and established operating procedures. • Assisted in managing reservations function to maintain highest possible room occupancy and average daily rate through suggestive selling. • Interviewed and hired applicants.