Experience

Recordsforce, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Production Floor Lead

  • Oct 2018 - Present

  Supervises staff, production, and quality for an annual data entry project. Supervises staff, production, and quality for an annual data entry project.



WTW

• United Kingdom
• Financial Services
• 700 & Above Employee

• Project Manager

  • Mar 2016 - Jan 2018

  Project Coordinator (2017-18) on a project to develop an innovative method and workflow to instantaneously underwrite inland marine business via online portal with minimal human intervention. • Coordinated changes to the project schedule; • Updated the risk register and risk response plan; • Communicated project status to stakeholders. Project Coordinator (2016-17) on a project to establish new business unit and develop workflow management software; resulted in bringing in $25M high-value energy risk business to the company. • Assessed detailed project requirements, constraints, and assumptions with stakeholders; • Created the work breakdown structure; • Developed the project schedule; • Coordinated changes to the project schedule; • Updated the risk register and risk response plan; • Communicated project status to stakeholders; • Obtained final acceptance of the project deliverables; • Transferred the ownership of deliverables; • Distributed the final project reports. Show less



Community College System of New Hampshire (CCSNH)

• United States
• Higher Education
• 100 - 200 Employee

• Adjunct Professor

  • Jan 2016 - Jun 2016

  Adjunct Professor World Geography Adjunct Professor World Geography



Measured Progress

• United States
• Education Administration Programs
• 100 - 200 Employee

• Project Manager

  • Oct 2006 - Jul 2015

  Project Manager (2015); developed new production software (Agile); established national assessment standards in coordination with competing vendors; and implemented new departmental practices, enabling the company to meet its obligation to human-score over 2 million test question responses from a nationally administered education assessment. • Identified and documented high-level risks, assumptions, and constraints; • Defined the high-level scope of the projects; • Assessed detailed project requirements, constraints, and assumptions with stakeholders; • Obtained and managed project resources; • Created the work breakdown structure; • Developed the project schedule; • Coordinated changes to the project schedule; • Implemented the quality management plan; • Ensured that project deliverables conformed to the quality standards; • Updated the risk register and risk response plan; • Communicated project status to stakeholders; • Obtained final acceptance of the project deliverables; • Transferred the ownership of deliverables; • Distributed the final project reports. Project Manager for 37 Statewide Student Assessment Scoring Projects (2006-2015): Directed the human-scoring of 4 million student test responses per year in accordance with the client's annually defined assessment guidelines, with client-mandated 80% accuracy. • Obtained and managed project resources; • Created the work breakdown structure; • Developed the project schedule; • Coordinated changes to the project schedule; • Implemented the quality management plan; • Measured project performance using appropriate tools and techniques; • Ensured that project deliverables conformed to the quality standards; • Communicated project status to stakeholders; • Obtained final acceptance of the project deliverables; • Transferred the ownership of deliverables; • Distributed the final project reports. Show less



National Evaluation Systems

• Chief Reader

  • Dec 2003 - Oct 2006

  • Facilitating marker selection meetings in subject fields and foreign language fields during which state-sanctioned committees identify and approve examples of score points. • Developing orientation sets with respect to established, state-mandated score point exemplars that help scorers understand how to apply scoring rubrics while scoring open response items. • Conferring with scorers, one-on-one, on how to apply holistic scoring methods and scoring rubrics toward the task of scoring open responses. Fulfilling this role requires maintaining a delicate balance of respecting state-mandated expectations while encouraging scorers to use their own abilities to discern a response’s score, and of ensuring a scorer independently recognizes the correct score without my interference or aid. • Using and exercising state-mandated scoring rubrics to calibrate scorers, including conducting classroom style discussions on how to apply the rubric while scoring various, sample responses.Scoring Session Director Duties • Establishing the scoring session work schedules and assignments, as well as procuring services for temporary administrative help. • Developing and maintaining Excel spreadsheets tracking scorer experience and orientation materials: these spreadsheets have significantly enhanced the scoring department’s ability to handle increasingly complex and more frequent scoring sessions. • Directing the overall daily operations of scoring sessions, including making decisions about schedule changes, staffing changes, and overcoming logistical problems. Scoring-specific decisions include monitoring fields to determine whether they are on schedule, whether they are properly calibrated and ready for independent scoring. Show less

• Item Developer

  • Apr 2002 - Dec 2003

  Developed items for education assessment



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Bookseller

  • 2001 - 2002



Iron Mountain

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Internal Auditor

  • 2000 - 2001

  • Participated in on-site internal audits: involves conducting interviews, observing operational conditions, and testing attributes to identify process control weaknesses and strengths. Conducting audit follow-up interviews and prepare supporting documentation. Scope of audit work included operations, safety & security, and contracts.

• Technical Writer

  • 1998 - 2000

  • Training Rollout for proprietary software. Required learning the software and preparing materials for “training the trainer”, including the figuring out how the software could be integrated with existing (albeit partially compatible) workflow procedures and policies.• Active, creative contribution toward the corporate-wide Y2K contingency planning. Contribution included designing a checklist for preparing the Y2K Command Center, as well as designing, publishing, and coordinating operational checklists for implementation throughout the enterprise. Included designing and establishing the Y2K Command Center. Other duties included monitoring branch compliance with schedules for converting inventory systems onto Y2K-compliant platforms.• Developed and published the “Branch Server Backup Policy”. Required my identifying the scope of needs for designing the policy, designing and publishing the policy, and supporting its implementation across the enterprise.• Training rollout for inventory management software program. Required researching the existing practice (at one branch), designing best practices for implementing and controlling the business program, and subsequently training representatives of six targeted branches.• Designed, developed, and published software User’s Guides, Manager’s Guides, and Reference Guides for proprietary software products. Required discovering the diverse ways in which users/clients incorporate the software into their daily work flow, including field visits to client sites. Valued for my pursuing self-training toward understanding how the proprietary software is used in an operations context. Work included troubleshooting software and making recommendations for improving the software in order to more thoroughly meet user/client needs. Show less



OpenGIS Consortium

• Greater Boston Area

• Technical Writer

  • 1997 - 1998

  • Provided editing and coordinating services for the production of industry-specific newsletters for The Open GIS Consortium. • Coordinated requests for newsletter articles from among OGC staff members and Consortium member company representatives. Was recognized for ease and speed in which I established a professional rapport with active consortium participants. • Valued for my contributing a marketplace-oriented perspective to the academically rich consortium as well as for my team-oriented enthusiasm. Show less



Intelligent Infrastructure Technologies, Inc. (IIT)

• Greater Boston Area

• QA/QC Manager

  • Apr 1988 - Oct 1996

  • Participated in developing and publishing QA/QC Work Flow Procedures and Acceptance Criteria for a multi-million dollar AM/FM/GIS data conversion project. These work flow procedures were subsequently used in inspecting up to five gigabytes of landbase and gas facility digital map data encompassing several dozen Massachusetts cities and towns. Document was used to govern the multiple-year relationship between client and the data conversion vendor. (IIT, 1989-1991) • Managed a client-site QA/QC operation for a period of three years. Responsible for a staff of up to five people who executed various inspection procedures against delivered AM/FM/GIS data. Primary responsibilities included managing the project schedule as well as managing client expectations despite an inherent challenge in predicting work loads. Additional responsibilities included consulting with the client verbally and via written correspondence, managing project-specific communications between the client and third-party data conversion vendor, as well as prescribing penalties on behalf of the client upon detecting data errors. (IIT, 1991-1994) • Tested and troubleshooted QA/QC software as it was being developed. This testing was accomplished through building sample data files according to project specifications and monitoring the program’s ability to detect various combinations of data errors. This software was eventually used to verify the third-party vendor’s compliance with contractual requirements. (IIT, 1988-1991) Show less



Ohio University Computing and Learning Services

• Athens, OH

• Student Program Advisor

  • 1983 - 1986