Experience

Burrow

• Online Audio and Video Media
• 1 - 100 Employee

• CX Agent

  • Feb 2021 - Present



Common House

• United States
• Hospitality
• 1 - 100 Employee

• Concierge

  • Sep 2020 - Feb 2021



Stauer

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Client Advisor

  • Oct 2019 - Apr 2020

  Accurately process customer inquiries, orders, and concerns over the phone.Regularly meet and exceed key performance metrics (KPIs) on outbound calls made, connected along with meeting and exceeding daily/month sales targets.Strong ability in successfully assisting clients in completing purchases, along with strong skills in convincing the client to purchase higher quality/higher priced items than initially requested.Use CRM programs efficiently to keep customer relations up to date and accurate, while checking reports on daily metrics of calls made/received, sales made amongst all advisors on the floor.

• Server

  • Jun 2017 - May 2019



Easton Porter Group

• United States
• Hospitality
• 1 - 100 Employee

• Banquet Captain

  • Mar 2016 - Oct 2018

  • Responsible for assisting guests throughout the event. • Passing hors d'oeuvres and communicating ingredients in each dish. • Passing trays of wine and/or cocktails. • Running food and monitoring stations during events. • Clearing plates, silverware, and glassware throughout the event. • Assisting with set up and breakdown day-of and general cleanup.



Greer Elementary School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Autism Assistant

  • Aug 2017 - Jun 2018

  I am a teachers assistant in the Albemarle County School system, helping in the autism based program at Greer Elementary.



University of Virginia Health System

• United States
• Medical Practices
• 1 - 100 Employee

• Senior Access Associate

  • Jul 2016 - Sep 2017

  • Demonstrate exceptional customer service both in-person and telephone.• Schedules and coordinates appointments with the correct providers.• Demonstrates expected behaviors applicable to the Health System.• Performs verification functions.• Engages in the work, team, and goals of the clinic.



acac Fitness & Wellness Center

• United States
• Recreational Facilities
• 200 - 300 Employee

• Activities Coordinator/ After school counselor

  • Jun 2011 - Jun 2016

  • Created engaging activities for campers ages 3-rising eight graders.• Organized camp schedules and field trips.• Planned special events.• Followed and maintained the state of Virginia licensure policies and regulations.• Assisted the Programs Coordinator in administrative task