Experience

Total Outsourced Systems

• United States
• Consumer Services
• 1 - 100 Employee

• Technical Support tier 2

  • Apr 2013 - Present



ACS, a Xerox Company

• technical support specialist

  • Oct 2009 - Aug 2010

• TECHNICAL SUPPORT TIER 1 ADVISOR

  • Nov 2009 - May 2010

  Provide Level 1 technical phone support for the Apple Iphone to its multi million user customer base. Help advise and trouble shoot immediate technical issues. The Iphone is tettered to either a Mac or PC for software updates, backup, etc. Half of all issues with the Iphone involve fixing either the Mac or PC, not the phone.



Computer Connection Services

• INFORMATION SYSTEMS CONSULTANT

  • Jun 1999 - Oct 2009

  Provide Level 1 & 2 technical support to various organizations in need of these services at the PC, LAN/WAN, Instructional, & Hardware Upgrade areas on a consulting basis as described above. State government experience gained thru Provide Level 1 & 2 technical support to various organizations in need of these services at the PC, LAN/WAN, Instructional, & Hardware Upgrade areas on a consulting basis as described above. State government experience gained thru



Unisys, Inc

• CONVERSION ANALYST/TEST ENGINEER

  • Nov 1998 - Jun 1999

  Primary responsibilities included software testing for compliance, development of test plans, test scenarios, test scripts, and recommending design changes .Performed independent verification and validation. Used COBOL II/ DB2/CSP IN TSO mainframe environment. Ms-Office 2000, Ms-Project Primary responsibilities included software testing for compliance, development of test plans, test scenarios, test scripts, and recommending design changes .Performed independent verification and validation. Used COBOL II/ DB2/CSP IN TSO mainframe environment. Ms-Office 2000, Ms-Project



THE COMPUTER CONNECTION

• PRESIDENT / OWNER

  • Aug 1995 - Nov 1998

  Was responsible for running a large retail, repair, build, & repair operation in personal computers. This involved meeting with clients, contract negotiation, and satisfaction follow-up as well as technical support. Actively involved with installing all types of software packages including Lan/Wan hardware as well as standard operating system software. Was responsible for running a large retail, repair, build, & repair operation in personal computers. This involved meeting with clients, contract negotiation, and satisfaction follow-up as well as technical support. Actively involved with installing all types of software packages including Lan/Wan hardware as well as standard operating system software.



Halifax Community College

• United States
• Higher Education
• 100 - 200 Employee

• COMPUTER PROGRAMMING INSTRUCTOR

  • Aug 1991 - Aug 1995

  Instruction included structured programming techniques, systems analysis and design, real-time system design, and top-down logic tools. Responsible for management of school wide client/server supporting 32 workstations using Windows/NT/ Novell Netware . Instruction included computer concepts, cobol, basic, visual c++, ms office suite, hardware & networking. Instruction included structured programming techniques, systems analysis and design, real-time system design, and top-down logic tools. Responsible for management of school wide client/server supporting 32 workstations using Windows/NT/ Novell Netware . Instruction included computer concepts, cobol, basic, visual c++, ms office suite, hardware & networking.



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• HELP DESK ANALYST

  • Apr 1990 - Aug 1991

  Responsible for Technical support to the US EPA National OS-390 mainframe computer applications developers and end-user community. Responsible for Technical support to the US EPA National OS-390 mainframe computer applications developers and end-user community.