Experience

Klinik Pintar

• Indonesia
• Wellness and Fitness Services
• 100 - 200 Employee

• • Jan 2023 - Present

  • Create engagement strategies with clinics to develop a professional relationship through the provision of product, training, and customer services.• Evaluates and analyzes clinics needs• Facilitate smooth clinics activation and onboarding processes. This involves guiding clinics through initial setup, configuration, and training.• Escalate issues or bugs to the appropriate testing or development teams and ensures timely resolution.• Integration development and testing• Assisting clinics in setting up their accounts, configuring settings, and ensuring a smooth start to their experience with the product.• Data consumption, reports and dashboard• Knowledge base management Show less

• • Apr 2020 - Dec 2022

  • Lead demo, training, and piloting sessions on implementations phase in clinic• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation• Set clear team goals• Delegate tasks and set deadlines• Monitor team performance and report on metrics• Motivate team members• Discover training needs and provide coaching• Listen to team members’ feedback and resolve any issues orconflicts Show less



Medigo Indonesia

• Indonesia
• Information Technology and Services
• 1 - 100 Employee

• Medicoach

  • Feb 2019 - Apr 2020

  • Introducing Medigo to B2B partners & their patients. • Lead demo, training, or workshop sessions on implementations phase in clinic & hospital • Deliver requirement needed for Medigo to work in partner’s environment • Lead the piloting phase in hospitals • Handle B2B partner’s ticket and distribute the problem to related department • As representation of Medigo in health & medical event • Maintain and complement process of software development • Create documents related to software development process • Escalate efficiency of software development process • Reducing bugs/defect during development stage Show less