Experience

Sprout Digital Labs

• Indonesia
• Information Technology & Services
• 1 - 100 Employee

• Customer Support Manager

  • May 2023 - Present

  1.Build Reporting Tools, Operations data analysis, CS KPI, Agent staff time, and Manual cleansing data to generate meaningful information 2. Create strategy of forecasting, scheduling, agent empowerment base channel to optimize agent productivity and align with contact volume trend 3. Create an effective way to monitor agent real-time handling, agent productive time, agent real-time availability accross channel, and agent productivity, by real-time dashboard. 4.Assist in making SLA/SOP and FAQs which will be published in other applications and channels along with other teams. 5. Helping other teams to get insight from users in developing Labamu application services. Show less



GoTo Financial

• Indonesia
• Financial Services
• 700 & Above Employee

• Merchant Engagement (Customer Success)

  • Aug 2021 - Apr 2023

  Engage with our key merchants and help resolve issues and inquiries Build strong, long-term relationships with our merchants Collect merchants’ feedback to improve customer experience Maintain and report renewal progress and upselling results on a regular basis and suggest improvements Maintain a positive, empathetic, and professional attitude toward customers at all times Respond promptly to customer inquiries and communicate with customers through various channels Identify customer needs and help customers use specific features Contribute to team effort by accomplishing related results as needed Show less



PT INDOESPORT

• Jakarta, Jakarta Raya, Indonesia

• Internship Trainee

  • Jan 2022 - Feb 2022

  Part 1: An Overview of the Search Landscape Learn why search is an integral part of your marketing arsenal Discuss methodology and approach to search engine marketing Part 2: Search Engine Optimization Tools of the Trade Define your keywords and audience How to develop search-optimized web content Identify link building opportunities Part 3: Paid Search with Google AdWords Define your keyword strategy Draft optimized ads Create a winning campaign structure Show less



Moka

• Indonesia
• Software Development
• 100 - 200 Employee

• Renewal Operations Specialist | Moka

  • Nov 2019 - Aug 2021

  1. Contact merchants based on subscription due date & customer segmentation 2. Engage with merchants early-on to ensure a smooth renewal process 3. Identify & provide the best solution to merchants for the next subscription period 4. Negotiate with merchants to ensure we maximize revenue 5. Winback merchants that churned within the same month 1. Contact merchants based on subscription due date & customer segmentation 2. Engage with merchants early-on to ensure a smooth renewal process 3. Identify & provide the best solution to merchants for the next subscription period 4. Negotiate with merchants to ensure we maximize revenue 5. Winback merchants that churned within the same month



PT VADS Indonesia

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Merchant Activation KYC | Tokopedia

  • Nov 2018 - Nov 2019

  - Screening and filtering merchant submission emails - Checking merchant documents completeness - Do KYC due diligence (background checking) - Adjusting data submission to merchant registration format for on-boarding process - Screening and filtering merchant submission emails - Checking merchant documents completeness - Do KYC due diligence (background checking) - Adjusting data submission to merchant registration format for on-boarding process



PT ASEANINDO

• JAKARTA SELATAN

• Telemarketing Specialist | BNI

  • Aug 2018 - Nov 2018

  - You will provide information about credit card on the phone to make potential customers enthusiastic about our product - You will offering credit card to BNI Customer over the phone - You will advise your customers on the best products for them to use - You will build great relations with your customers over the phone - You will provide information about credit card on the phone to make potential customers enthusiastic about our product - You will offering credit card to BNI Customer over the phone - You will advise your customers on the best products for them to use - You will build great relations with your customers over the phone



PT ANTAM Tbk

• Indonesia
• Mining
• 700 & Above Employee

• Magang

  • Jul 2016 - Aug 2016

  kerja praktek dan penelitian di pt antam upbe pongkor bagian dewatering dan melakukan penelitian tentang sistem aliran air tambang bawah tanah kerja praktek dan penelitian di pt antam upbe pongkor bagian dewatering dan melakukan penelitian tentang sistem aliran air tambang bawah tanah