Experience

Dragonfly Energy Corporation

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Production Operator

  • Feb 2022 - Present

  • Performed Lithium battery assembly utilizing hand/pneumatic tools, and added Epoxy Sealant to selected parts of the battery. • Maintained a clean and efficient work area. • Restocked parts/materials on a daily, or as needed basis. • Communicated with Management Team regarding assembly processes or unforeseen part issues. • Tested Lithium batteries to ensure product passes inspection using onsite Testing equipment. Troubleshoot and identified part(s) that are causing battery malfunctions. Show less



Tempur Sealy International

• 1 - 100 Employee

• Quilter Machine Operator

  • May 2021 - Dec 2021

  Tempur Sealy International is a manufacturer of mattresses and bedding products. The company recently opened up a new manufacturing location outside of Reno in 2021. • Operated Quilting Machinery to process various patterned Quilts for Tempur Sealy bed products to support Costco International. • Responsible for ensuring production materials are sorted, verified, and loaded onto the Tempur Sealy Quilting machine. • Performed visual inspection of product, and ensured quality standards were followed in accordance with procedures. Informed Quality Technician of any tears, discoloration, or non-conforming issues with the product. • Utilized basic shop tools to make adjustments, changes, and replacement of machinery parts. • Trained employees on Quilting processes by demonstrating actual live production work, and having the employee understand the procedure by hands-on experience. • Followed scheduled workload on computer interface, and perform any updates or changes to orders as required. • Adhered to machine specific Standard Operational Procedures that emphasized operation, safety and maintenance of equipment. • Input commands and settings into the computer interface specific to material type. • Met with management on a regular basis to discuss training progress and discuss challenges and goal expectations. Show less



Vistaprint

• Australia
• Executive Offices

• Senior Machine Operator

  • Jun 2017 - Jan 2021

  Vistaprint, a division of Cimpress is a world leader of mass customization of physical and marketing products which produces customized products for small/medium businesses, consumers, graphic designers and print resellers. This manufacturing production facility is the first United States operation. The company chose the Reno location because of its access to strategic distribution markets and supply chain. I am a Senior Machine Operator in the Digital Production and Large Format Production (Banners/Posters) area. • Operated machinery Bograma Business Card Rotary Die-Cutter, Harris & Bruno Gloss Coater, , HP 570 & HP 3500 printer, Zund cutting system, and Flex Banner grommet machine. • Currently specializing with the Bograma Business Card Rotary Die-Cutter. • Maintained, troubleshoot, and tested machinery to ensure alignment and quality are correlating with company and customer standards. • Adhered to opening and closing Standard Operational Procedures that emphasize safety and maintenance of equipment. • Performed quality checks and ensured quality of product. Informed Management and Maintenance Technician of malfunctions or part replacement. • Check product for typographical errors, and advise Quality Team to contact customers for corrections and updates. • Delivered machinery training to employees and guided them through specific manufacturing processes. • Provided additional assistance with banding product, and picking/packing/shipping responsibilities in the Digital Production area. Utilized FIFO (First In First Out) standard procedures. Show less



CROSSMARK

• India
• Marketing Services
• 1 - 100 Employee

• Hill's Pet Nutrition Consultant/Trainer/Mentor

  • Dec 2012 - Feb 2018

  Represented Hill's Pet Nutrition Consultant for the Crossmark Corporation. This includes Science Diet and Ideal Balance pet food for dogs and cats. Over the course of five years successfully built rapport with existing customers, store personnel, and vendors to effectively meet company and client objectives. • Managed assigned Reno-Carson Nevada route independently to local pet stores as a product vendor. • Educated customers and store personnel on company pet food products that includes dry food, wet food, and treats. • Utilized online and printed documentation to effectively communicate features and benefits of products represented. • Stocking Hill's Corporation dry/wet dog and cat food while identifying out-of-date products, rotating products, and cleaning shelves. • Ensured store aisles, shelves, and endcap displays are properly merchandised with Hill's Corporation pet food products. • Educated customers, store employees, and Banfield Veterinary personnel on company pet food products that includes nutritional features of dry food, wet food, and treats. • Acquired and maintained a high level of product knowledge for Hill's Corporation pet foods including Science Diet and Ideal Balance. This was achieved via online training, Supervisor training, weekly Conference calls, and annual Hill’s POD Meetings. • Increased sales 20% to 25% consistently since the program started in January 2013. • Met company assigned customer interactions and engagements 95% of the time. • Successfully reported to management store performance, customer feedback, sales data, inventory issues, and store feedback by deadlines. All data entry was submitted the same day on-line via Samsung tablet, laptop, and SalesTrak time-keeping 100% of the time. • Assisted with Work Share program in other divisions that include Samsung TV vendor demonstrations and cooking demonstrations at Walmart, driving product sales and product awareness. Show less



ALLSource PPS

• United States
• Human Resources Services
• 1 - 100 Employee

• Technical Writer

  • Aug 2016 - May 2017

  Contractor for International Game Technology (IGT) working in Four Kings Studios creating Game Summary documentation for Stepper, and Video Slot Machines. • Collaborated with Producers, Game Designers, Artists, and Project Managers in the creation of Game Summary documentation for various end users, including internal and external customers. • Ensured that documentation is accurate, current, and necessary. Informed Producers and Project Management team on Game Summary documentation creation, challenges, and necessary resources required to get the project done. • Reviewed PAR Sheet mathematics with Game Design and ensured information was current and up to date before including it in the Game Summary document. • Exceptional researching skills utilizing internal knowledge base, Perforce (internal licensed graphics database), and search engines. • Effectively prioritized and managed workload of multiple projects to produce high-quality Game Summary documentation. • Proficient in the use of application tools and required programs such as Microsoft Office, Microsoft Visio, Microsoft SharePoint, Adobe Creative Suite, Matrix, and Perforce (art & graphics database). • Implemented Project Management knowledge and skills to keep up with the detailed Game Summary documentation. • Developed strong relationships with managers and staff, establishing a cohesive and productive team within a deadline-driven environment. Show less



International Game Technology (IGT)

• Quality Auditor II

  • Jun 2014 - Jul 2015

  Reviewed incoming and outgoing phone call audits for the Quality Assurance Operations Services Call Center utilizing Interactive Intelligence (ICBM) application, online forms, in-house developed software, and SAP.• Achieved required 50 reviewed incoming and outgoing quality audit phone calls 100% of the time over a 5-day period. • Performed documentation analysis on over 25 individual Call Center employees on a daily basis. Achieved 100% of the time. • Presented employee Quality Audit results with the applicable department Supervisor and advised of success and/or continual improvement opportunities for the Operations Service Call Center employee. Achieved 100% of the time.• Performed Quality Audit Phone Call Surveys for the IGT Marketing Department to MegaJackpots Winners over $1 million dollars. Professionally utilized tactful questioning regarding sensitive and confidential information with the winner. Documented and provided Jackpot Questionnaire Report to the Marketing Department. This information was used in press releases online, trade magazines, and other hard copy media. • Performed Quality Audit Phone Call Surveys to the Casino location where the Primary Jackpot occurred. Interviewed and documented data from Slot Manager and/or involved employees into the Interactive Intelligence - ICBM application. Reported requests from winning location and forwarded input to management, MegaJackpots Specialist, and/or Marketing. Show less

• Gaming Operations Analyst I

  • Jun 2012 - Jun 2014

  Monitored, collected and analyzed Reconciliation Reports in regards to the Wide Area Progressive Operation Services financial transactions. • Attained 100% deadlines for daily Meter Audits, Game Unit Counts, maintaining Jackpot Contributions and sending the appropriate documentation to the customers to file Gross Revenue Tax Reports. • Reconciled semi-routine "live vs. accounting" Meter Data and transaction flows, operates within the context of highly defined aspects of local and federal regulatory requirements (Sarbanes-Oxley, SEC.) • Achieved 100% deadlines for Monday Unit Counts, Native American Quarterly Reports, and selected Native American Yearly Reporting Gaming locations. Show less

• Department Trainer-Project Administrator II

  • Jul 2005 - Jun 2012

  Wrote, updated, and revised IGT Support Center Policies, Procedures/Processes, Checklists, and Forms. Ensured that documentation is accurate, current, and necessary. Interacted and kept management and Operations employees updated on all documentation related to department. Trained new and existing employees on applicable Policies & Procedures. • Conceived and developed employee training materials, including classroom presentations, content, graphics, videos, reference materials, and training exercises.• Coordinated employee onboarding process with HR department. Onboarding included setting up employee accounts, filling out new employee forms, obtaining Employee Access Card, introductions, and tour of the company. Achieved 100% of the time.• Scheduled training sessions and blocked off specific dates/time for new employee training and/or existing employee training.• Established and maintained Employee Training Record Database from new employees to existing employees.• Maintained department record documentation and achieved ISO 9001:2000 Quality Management System documentation passing grade requirements annually for the last several years in Operations Services. Achieved 100% of the time.• Updated and tracked Project Management SharePoint site for all matters related to various projects and training. Achieved 100% of the time.• Implemented and maintained accurate Departmental Record Management program and responded in a timely manner to all retrievals, accessions and destruction requests for all records according to company record retention policy and Compliance Regulations. • Implemented and established working relationship with third party online site, Jordan Lawrence for Records Management Standardization issues. Achieved 100% of the time.• Executed and completed two-year overhaul of all IGT Support Center Policies and procedures through online SharePoint site. Result saved numerous hours of one-on-one training normally reserved for management. Show less

• Operations Leader

  • May 2001 - Jun 2005

  Supervised day-to-day operations in the IGT Support Center Call Center and monitored Wide Area Progressive Slot Machine System games for locations, domestic and international.• Supervised staff of 10 employees within the 24/7 IGT Support Call Center.• Performed, guided, and assisted with hands-on call center duties including answering phones, collecting data for CRM and SAP, educating and providing customers with resolution(s) to their issues.• Assisted customers by answering questions regarding their account, updated account via data entry, and confirming all account data is accurate. • Order Management - Consulted with Field Technicians regarding work orders, quotes, part/product availability in SAP, Preventive Maintenance (PM) issues, and provided site information via SAP. • Trained employees on the various Regulatory Agencies within the United States.• Corresponded with high level Regulatory Agent Representatives on Wide Area Progressive winners. • Performed effective cross functional communication with various departments while working on special projects or everyday reports.• Assigned Primary Jackpot duties to various employees during a Primary Jackpot hit. This includes immediate contact of management & Gaming location, and dispatch of Jackpot Response Representative & Casino Services. Achieved 100% of the time. • Assigned daily tasks and specialized duties to IGT Support Center Coordinators. This includes following-up on existing issues that were called in previously. Achieved 100% of the time. • Tracked development of new employees and coached each individual on improvement and new challenges. This includes new procedures and/or existing procedures.• Inspected Primary Jackpot paperwork and End of Day (EOD) paperwork to ensure all tasks and responsibilities were complete and signed off per Gaming Regulatory Agency expectations.• Responded to customer inquiries from internal customers and external customers by direct contact, email, or phone. Show less



Model Dairy Farms

• United States
• Dairy
• 1 - 100 Employee

• Ice Cream Merchandiser

  • Feb 2002 - Jun 2003

  I worked as an Ice Cream Merchandiser for Model Dairy Farms in the Reno/Sparks area. This involved working early mornings on a scheduled route and calling on various grocery stores like Winco, Raleys, Scholari's, Smiths, Albertson's, and Super K-Mart. • Customer service, stocking, merchandising, and rotating products according to expiration date for Model Dairy, Nestle, and Blue Bunny ice cream products. • Reported to store management any freezer issues, or stock situations that may affect Model Dairy sales. • Tracked and entered data on store inventory checklist which was provided to management. This was achieved on every shift 100% of the time. • Assisted and answered ice cream product questions from customers, grocery staff, or competitors. Show less



Imperito Networks

• Software Development

• Inbound Inside Sales Representative

  • Sep 2000 - Mar 2001

  Imperito Networks, a spinoff of Sun Microsystems provided secure IP infrastructure products and services, such as InstantVPN service (SAAS), the first VPN subscription service that offered instant deployment with zero-configuration and zero-administration. Truly innovational for its time, the company's product partnered with award-winning ZoneLabs Internet Security Solutions. • Responsible for the inbound sales call volume. This customer service call center position included answering calls from advertising agencies, telemarketing efforts, website and referrals. • Additional duties included qualifying contacts and deciding whether this is direct sales opportunity, channel sales or customer support. • Provided outbound telemarketing programs and participated in trade show/seminar duties. • Facilitated the relationship between Sales Department, Marketing, Engineering, and QA. Updated all departments on status, deadlines, and requirements regarding the company product. • Coordinated periodic testing of the Imperito Networks InstantVPN Product out in the field. • Documented data consisting of procedural steps for efficient software testing, and presented results to Marketing in weekly meetings. Show less



RealNames

• Technology, Information and Internet

• Customer Service Support & Technical Support Representative

  • Sep 1998 - Sep 2000

  RealNames was a company that created a multilingual keyword-based naming system for the Internet that would translate keywords typed into the address bar of Microsoft's Internet Explorer web browser. It is based on the existing Domain Name System, that would access the page registered by the owner of the RealNames Internet Keyword. The company enjoyed a partnership with Microsoft as well as other major players in the internet community like Alta Vista, Go (InfoSeek), Looksmart, VeriSign, Network Solutions and Inktomi. • Via phone and email, answered questions from customers regarding the RealNames service and set up new customers in the RealNames System. • Reviewed and confirmed website intellectual property, branding, and trademarked content to qualify for the Internet Keyword service • Updated customer information, performed data entry duties, updated customer billing information. • Revised and updated website FAQ for the customer service department. Revisions consisted of step-by-step instructions, new product information, billing, and company procedures. • Tested new XML software Realnames updates for PC and Mac System. • Assisted Program Management, and Data Quality on identifying software functionality and related issues. Revisions consisted of step-by-step instructions, new product information, billing, and company procedures. Being in the duo role gave me the opportunity to work with many areas of the company that included Customer Service, Accounting, Engineering, and Marketing. Having the knowledge from these departments enabled me to provide exceptional customer service to RealNames customers as well as to fellow employees. Show less



Computerware

• Germany

• Assistant Manager

  • Sep 1996 - Sep 1998

  ComputerWare: The MacSource was a chain of 10 Apple Macintosh-only retail stores in the greater San Francisco Bay Area of Northern California. It was an authorized Apple reseller of Apple Computers and third party computer products. Prior to the Apple Store, this was one of the only retailers that sold Mac Computers. • Ensured all employees received proper training, hands-on experience with the products, and most of all, encouraged passing on the knowledge to the customers. • Courteously greeted customers, listened to their Apple Computer needs, and guided them towards purchasing the appropriate product/service. • Checked in customer's computers into the Repair Department, and performed minor repairs such as RAM and Graphic Card installations. • Scheduled and presented the “Introduction to Apple Computers” classes for first-time Apple buyers. • Provided technical support to in-store/phone to customers who needed assistance with their computers or peripheral products. • Performed register transactions, cash-handling, credit card transactions, and balanced drawer at the end of every shift. • Completed reconciliation and accounting duties daily. Achieved deadlines 100% of the time. • Executed monthly inventory of all store products using RF Terminals. Achieved 100% of the time. • Entered sales orders & quotes for local customers and businesses. • Performed shipping & receiving duties. • Compared incoming shipments items to order documentation. • Verified the correct amount of items are received to orders. Traced missing items and research, if applicable. • Picked selected items from stockroom areas by following order documentation. Confirmed items are free from defects before shipping. • Ensured items picked for shipping are properly packed using packing materials and labeled properly. • Verified all shipping & receiving materials are fully stocked. • Operated pallet jacks and hand trucks to move product within the stockroom and/or store. Show less