Dwayne Trindade
Customer Engagement – Asst. Manager at Sublime Life- Claim this Profile
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Bio
Credentials
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Diploma in Computer Hardware & Networking
St. Francis Institute Of Technology
Experience
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Sublime Life
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India
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Retail
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1 - 100 Employee
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Customer Engagement – Asst. Manager
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Aug 2022 - Present
• Attending to calls, emails & messages related to customer queries.• Make calls to obtain customer feedback on products and services.• Make regulated calls to customers for order confirmation.• Initiating and calling B2B customers for accessing new orders.• Creating a pipeline of B2B orders and order booking for the same.• Managing customer queries on social media platforms i.e. Facebook & Instagram. • Attending to calls, emails & messages related to customer queries.• Make calls to obtain customer feedback on products and services.• Make regulated calls to customers for order confirmation.• Initiating and calling B2B customers for accessing new orders.• Creating a pipeline of B2B orders and order booking for the same.• Managing customer queries on social media platforms i.e. Facebook & Instagram.
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eClinicalWorks
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United States
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Software Development
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700 & Above Employee
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Strategic Account Manager ( Coordination’s )
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Nov 2021 - Apr 2022
• Oversaw the management and support of multiple clients to meet expectations related toschedule, scope, issues, customer satisfaction and quality of work.• Collaborated directly with stakeholders, supporting and representing the client base.• Identified and communicated solutions to clients to resolve their issues and promptlyattendedto their requirements.• Utilized operations management techniques to deliver exceptional client experiences.• Initiated deliverables to meet and exceed client expectations.• Managed the department's adherence while managing complex troubleshooting fromvariousmedical entities.• Presented reports to the management regarding project status, milestones, trainingandroadblocks.• Communicated with the assigned clients to assess their comfort with the eClinicalWorks EHR.• Understood the client's business operations and helped them reach their goals through our“Know Your Client” initiative.• Documented key points in the internal portal, maintaining security and compliance measures.• Created a preventive plan of action for the identified risk and communicated it to thestakeholders and customers.Professional SkillsKey Account Management Strategic Planning Business Development Team Management Product TrainingBrand Management Product Management Event Management Contract Negotiation Conflict Resolution Customer Retention Market Research Vendor Management Customer Engagement Customer Service • • •Cultivated lasting relationships with clients, seeking ways to increase customer satisfaction. Liaised with internal teams to get resolutions to customer queries or cases promptly. Provided leadership by defining business needs and implementing process improvements.
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Weddingz.in
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India
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Hospitality
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200 - 300 Employee
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Event Manager ( Operations / Coordination’s )
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Nov 2019 - Sep 2020
• Inspired leadership to the Vendor Team.• Make important policy, planning & strategy decisions to follow the timeline.• Planned and coordinated all phases of the assigned events.• Arranged events in association with contractors, subcontractors, decorating companies,electrical staff, audio-visual companies, banquet, food and beverage, etc.• Managed direct reports to include interviewing, hiring, training, conducting annual reviews, workdirection, progress monitoring, employee reward, discipline and issue resolution.• Entered internal event requirements into the venue event management database andcommunicated event needs in a clear, concise and complete manner.• Analyzed process workflow, employee & space requirement along with equipment layouts.• Responsible for all aspects of Vendor & Data Management.• Systematically handed over all equipment and resources after the events and followed up onpayments with the clients.• Client escalation management for the operational city as per escalation matrix.• Timely handing over of deliverables i.e. photo albums, videos, take aways to the clients.
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Elite Plus Business Services
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1 - 100 Employee
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Operations Executive ( Coordination’s / Operations )
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Jul 2016 - Aug 2019
• Identified prospective clients for the organization and maximized client potential in domestic and international markets.• Planned, coordinated, implemented and finalized events according to the project plan.• Attended exhibitions & trade shows as a part of marketing effort for data collection and toestablish strong client relationship for expanding business opportunities.• Participated in the creation, coordination and production of all marketing activities.• Managed email and social media campaigns using Facebook, Twitter, YouTube Channels,LinkedIn and WhatsApp.• Initiating outbound calls to clients regarding upcoming events, room reservations, banquetbooking and private meeting rooms.• Managing Bouquet arrangements & Linen, Banquets & Room Reservations.• Handling and Managing Communication & Networking through company App.
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Operations - Client Servicing
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Jan 2014 - Jun 2016
• Accountable for client coordination and customer service.• Initiated strategies required to improve cost to serve optimum customer satisfaction.• Managed client demand and change order priority for delivery teams.• Collaborated effectively with the team for final delivery of the product. • Accountable for client coordination and customer service.• Initiated strategies required to improve cost to serve optimum customer satisfaction.• Managed client demand and change order priority for delivery teams.• Collaborated effectively with the team for final delivery of the product.
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Education
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2013 - 2016
Atharva Educational Trusts College of Bachelor of Hospitality Studies S.No.263 P.No.8-12 Malad-Marve Road Charkop Naka Malad (West) Mumbai 400 095
Bachelor of Science - BS, Hospitality Administration/Management
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