Experience

Arrow Global Group

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Collections Associate

  • Jul 2021 - Present



Bright Network

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Professional Services & Consulting Intern

  • Jun 2021 - Jun 2021



Resolvecall Ltd

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Service Agent

  • Mar 2020 - Nov 2020

  - Delivering excellent customer service when offering advice on benefits and services in a professional and efficient manner.- Discussing billing issues and understanding the customer's current circumstances while offering them the possible solutions to an issue or a problem.- Listening attentively to callers needs and ensuring a positive customer experience and accurately recording details of call conversation and issues on logging software.- Registering complaints and queries from the customer directly to the client and try to resolve the issue in an effective manner.- Negotiating affordable financial repayments for the customer to clear off their liable debt. - Following up customers by arranging appointments suitable according to their availability.



Currys plc

• Retail
• 700 & Above Employee

• Retail Sales Assistant

  • Oct 2019 - Dec 2019

  - Assisting customers to have the best experience in the store and finding the right products for them. - Working across different product range and demonstrating products for the gaming, computing and smart wear accessories department.- Contribution towards the overall sales performance of the store during peak times like Black Friday, Christmas holidays, boxing days and new year holidays.- Replenishing shelves and updating the in-store display products, prices and cleaning the products to make sure the store products look presentable.- Awarded for achievement and excellence for top opt-in at 77%.



Icarus Promotions

• CUSTOMER SALES & SERVICE ADVISOR

  • May 2019 - Aug 2019

  - Responsible for Sales and administrative duties, ensuring all procedures are followed effectively as per organizational goals and expectations.- Promoting and creating awareness for Charity fundraising like Erskine, British Red Cross and British Heart Foundation.- Proved as a self-starter by achieving weekly set targets and have taken innovative and efficient approach to get additional business.- Have developed strong customer service orientation and been able to communicate effectively with members and guests, prospective clients and the franchised location’s management and team.- Worked closely with member services and accounting team to ensure all membership process are complete and accurate