Dwayne Bunkley

IT Assistant I at CUNY New York City College of Technology
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area
Skills

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5.0

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Debbie Rosado

Dwayne was very helpful in assisting me in several situations I was in. Quick response and great asset to have.

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Credentials

  • A+
    CompTIA
    May, 2011
    - Oct, 2024

Experience

  • City Tech, CUNY
    • United States
    • Higher Education
    • 400 - 500 Employee
    • IT Assistant I
      • Dec 2019 - Present

  • Brooklyn College
    • United States
    • Higher Education
    • 700 & Above Employee
    • College Assistant
      • Jul 2018 - Dec 2019

      * Process and track applications for network, email, Wifi and web user accounts. * Provide telephone, remote and in-person support to users with respect to WiFi connectivity, email, Portal access issues. Log support activities. * Maintain detailed records of all transactions, accounts, and services rendered. * Configure computers, including user laptops, mobile devices for network connectivity, email, and other network applications. * Process and track applications for network, email, Wifi and web user accounts. * Provide telephone, remote and in-person support to users with respect to WiFi connectivity, email, Portal access issues. Log support activities. * Maintain detailed records of all transactions, accounts, and services rendered. * Configure computers, including user laptops, mobile devices for network connectivity, email, and other network applications.

  • Harlem Children's Zone
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • IT Support Technician
      • Nov 2012 - Jun 2017

      ● Provide remote (via phone & software) and onsite tech support at multiple sites. ● Workstation setups and repairs. ● VOIP setups and extension assignments. ● Collaborate with vendors to address any hardware or network issues. ● Printer configurations (IPs, scan to email, etc) ● Provide EMail access on mobile devices. ● Application and Driver Installation. ● Create/Deploy images for specific workstations. ● A/V Setups. ● Low level data recovery from malfunctioning HDDs. ● Tag assets and manage IT inventory. ● Projector setups . ● Troubleshoot issues with SmartBoards: Lamp replacement, interactive display calibration, pen issues. ●Password resets, account unlocks. Show less

Education

  • CUNY New York City College of Technology
    Associate of Science - AS, Electromechanical Engineering

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