Experience

53rd bank

• United States
• Financial Services
• 1 - 100 Employee

• Fraud Analyst

  • Jan 2022 - Present



MSIG Holdings (U.S.A.), Inc.

• United States
• Insurance
• 400 - 500 Employee

• Senior Claims Adjuster

  • Feb 2021 - Jan 2022

• Claims Representative

  • Jul 2015 - Oct 2021



Vantiv

• United States
• Financial Services
• 300 - 400 Employee

• Chargeback Specialist

  • Dec 2011 - Jul 2015

  • Manages credit card disputes to determine liability under acquirer regulations • All day phone queue answering phone inquiries from merchants • Establishes working relationships with assigned merchant: Nordstrom, Lenovo international, Banamex, Credomatic, etc. • Attends monthly conference calls with Nordstrom and their account specialist • Monitors the Spanish email box and works closely with Spanish speaking account specialists and their clients. • Completes various other projects and assignments as requested Show less



Contract Roofing and Sidings

• Cincinnati, Ohio Area

• Project Manager / Contractor

  • Jul 2010 - Nov 2012

  • Supervised other employees when assigned • Assigned, reviewed and evaluated others work • Supervised installation and routine maintenance • Responsible for ordering materials and keeping inventory • Coordinated meetings between our company, insurance agents and homeowners • Supervised other employees when assigned • Assigned, reviewed and evaluated others work • Supervised installation and routine maintenance • Responsible for ordering materials and keeping inventory • Coordinated meetings between our company, insurance agents and homeowners



Macy's

• United States
• Retail
• 700 & Above Employee

• Finance

  • Feb 2005 - Mar 2009

  - Provided assistance in resolving account ajustments in both English and Spanish - Coordinated with other departments to resolve credit issues for Spanish speaking customers - Received the “High Five Award” recognition for assistance and training offered during the conversion from Federated Department Stores to Macys, INC - Provided assistance in resolving account ajustments in both English and Spanish - Coordinated with other departments to resolve credit issues for Spanish speaking customers - Received the “High Five Award” recognition for assistance and training offered during the conversion from Federated Department Stores to Macys, INC



TVN Canal 2

• IT Services and IT Consulting
• 1 - 100 Employee

• Professional Actor

  • Jul 2000 - Aug 2003