Experience

EPIC Technologies

• Jamaica
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Director

  • Jun 2007 - Present

  Director (Co- Founder) Director (Co- Founder)



The Liguanea Club

• Knutsford Boulevard, New Kingston, Kingston 5

• Committee Member

  • Nov 2012 - Apr 2016



First Global Insurance Consultants

• Technical Manager

  • Jun 2004 - May 2007

  Deliver customized IT solutions and services to support business strategies, reduce IT expenditures and provide leadership for technical staff. Key responsibilities include: • Provide leadership and spearhead the implementation of all technical solutions, assist with recruitment, coaching and training. • Develop and implement ICT policies and procedures to encourage best practices and alignment with business goals. • Meet with clients, plan, configure, and maintain critical infrastructure services such as Active Directory, Domain Name System, Dynamic Host Configuration Protocol, File and Print services. • Perform IT infrastructure assessments and create detailed technical documentations, which include network topology, service configuration, security and process gaps, and proposal for improvements. • Prepare and implement disaster recovery plans/solutions to meet business contingency needs. • Deploy network monitoring tools and provide continuous monitoring of all critical devices and services. • Manage tickets and general issue assignments to ensure timely resolution and compliance with client SLA. • Assist clients with annual budget preparation. Show less



GK General Insurace Company (Formaly JIIC)

• 19-21 Knutsford Blvd, Kingston 5

• System and Network Administrator

  • Feb 1996 - May 2004

  Responsible for the configuration and support of hardware and software. • Evaluated and installed computer hardware, operating systems (Mac and Windows), and application software. • Liaised with vendors to ensure satisfactorily and timely delivery of products and services. • Configured and managed DHCP, DNS, AD, VPN, and File Server. • Configured and maintained intermediary devices such as switches, routers and firewalls. • Implemented network traffic and security monitoring software and provided recommendations for performance improvements. • Performed data backups and disaster recovery operations. • Provided help desk support for a variety of software and services and other industry specific applications. • Executed patch management tasks for operating systems and application software. • Ensured all systems were updated with the latest antivirus definition files and performed scheduled scans. • Supervised other technical team members Show less