Supply Chain & Customer Service Specialist

• Apr 2021 - Present

Administrative Assistant

• Sep 2020 - Apr 2021

• Provide administrative support and diversified clerical duties for 15+ senior executives and directors within the Trinity Medical Center administration team. Manage team scheduling needs, via Outlook calendar management, facilitating ethical collaboration across departments. Manage supplies and equipment to ensure team needs always met. Manage and support multiple ongoing projects with multiple owners successfully. • Coordinate communication flow proficiently within the administration team and other departments via telephone, email, intranet. Support customer service functions by providing assistance and resolution to customer concerns. • Proficient document preparation and record management using Microsoft applications, internal databases, spreadsheets and presentation software. Plan and coordination of small and large meetings with various degrees of complexity (outside location, travel, food and logistics). Process physician timesheets and checks requests accurately with zero misses. Show less

Executive Administrative Assistant

• May 2018 - Sep 2020

• Provided ongoing administrative support to executive directors, by performing accounting and clerical duties related to the management of accounts payable transactions, preparation of financial statements, general ledger accounting, bank reconciliation, sales tax preparation, audit support, and other office duties; driving organizational success through the process improvement of daily business operations and special projects. Converted company books to automated software to significantly streamline business tasks. Maintained employee payroll with complete accuracy. Contributed to the development of business opportunities by expanding online storefront offerings and customer engagement. Implemented database system for 40+ product templates to improve the efficiency of the Sales Order process, effectively track orders, and maintain accurate inventory. Developed and maintained positive relationships with vendors. processed vendor contracts, building permits and implemented a standardized process. Managed materiel POs effectively to resolve delays impacting work order completion dates. • Processed customers orders, provided shipping and invoicing solutions. Developed and maintained relationships by engaging the customer base through frequent contact and efficient problem resolution, including invoice corrections, credit, and debit memos when necessary. Prepared estimates, invoices, work orders, reports, and other documents. Responsible for ordering materials to fulfill orders and keep inventory. Performed fulfillment and quality control duties as needed, pulling customer orders, checking for completeness and accuracy, as part of team efforts to insure orders left the warehouse in time during high demand. Responsible for coordinating domestic and international freight shipping to customers. Show less

Financial Relationship Associate

• Feb 2016 - May 2018

• Process 100+ high volume/value financial daily transactions for customers with 100% accuracy, earned highest ratings from customers surveys while strictly following banking disclosure requirements, regulations and consumer privacy policies. Identified and anticipated customer needs rapidly, ensured time per transaction goals and customer expectations successfully met, worked with other team members to better serve customer needs. Processed high volume of transactions in a fast paced environment, and ensured validity of currency and banking notes with complete accuracy. • Responsible for planning and forecast of required currency stock for daily financial transactions, with zero misses. Selected over peers to manage the banking vaults, securing currency stock, safety deposit boxes and critical business assets. Awarded 2 certificates of recognition for detecting and preventing fraudulent activities, protecting customer and company assets valued at over $300.000. Show less

Assistant Store Manager

• Mar 2014 - Aug 2015

• Educated clients in health supplements and benefits, driving increased units per transaction sales. Assisted store manager to formulate selling strategies, which led to profitability. Assisted with visual merchandising efforts, by creating and maintaining displays to promote products and increase sales. Handled shelf stocking and tidying duties, ensured any low stock issues were promptly addressed. • Educated clients in health supplements and benefits, driving increased units per transaction sales. Assisted store manager to formulate selling strategies, which led to profitability. Assisted with visual merchandising efforts, by creating and maintaining displays to promote products and increase sales. Handled shelf stocking and tidying duties, ensured any low stock issues were promptly addressed.

Family Readiness Group Coordinator

• Nov 2011 - Mar 2014

• Planned activities for U.S. Army family readiness group for families of 300+ deployed soldiers. Communicated sensitive information to designated points of contact of deployed service members. • Planned activities for U.S. Army family readiness group for families of 300+ deployed soldiers. Communicated sensitive information to designated points of contact of deployed service members.

Store Manager

• Mar 2005 - Feb 2011

• Managed 5-6 employees; ensured quality customer service, performance achievement, and company standards. Mentored and developed employees, successfully doubling their daily productivity. • Developed plans and organized sales strategies to achieve self and company sales targets. Ownership of in-store promotional events to maximize sales. Specialized in relationship building, customer retention, new customer development, maximizing revenue, and up-selling. • Managed 5-6 employees; ensured quality customer service, performance achievement, and company standards. Mentored and developed employees, successfully doubling their daily productivity. • Developed plans and organized sales strategies to achieve self and company sales targets. Ownership of in-store promotional events to maximize sales. Specialized in relationship building, customer retention, new customer development, maximizing revenue, and up-selling.