Experience

Kimteks Kimya Tekstil Ürünleri Tic. A.Ş.

• Türkiye
• Chemical Raw Materials Manufacturing
• 1 - 100 Employee

• CRM Project Manager

  • Jul 2021 - Present

  -Management of Salesforce Sales Cloud (B2B CRM), Customer Community and process development projects -Working in close collaboration with IT, Sales, Marketing, Finance, Business Development Commercial Areas -Managing Salesforce and vendor adoption roadmap (end-user requirements, business processes, development areas etc) -Managing end-to-end business requirements (define, design, development, UAT, and go-live phase etc) for projects -Customer segmentation and strategic planning by defining KPIs for B2B CRM in Chemical Industry Show less



Darüşşafaka Cemiyeti

• Türkiye
• Non-profit Organizations
• 200 - 300 Employee

• • Jan 2016 - Jul 2021

  - Execution end-to-end business requirements (B2C CRM) on Salesforce for Non-profit Organization Management (define, design, development, UAT, and go-live phase etc),- Data management and analysis with Salesforce, Qlikview- Research and execution new initiatives and innovations about automation and digitalization (ex. RPA, e-commerse, contactless payments, e- products)- Involving the formulation, justification and execution of budgets for organization, programs, or projects. Forecasts and executes the prior, current, and budget year programs- Planning short and longterm (5 years) mass marketing strategy- Statistical analysis of data to build behavioral models for segmentation and targeting- Managing loyalty program (regular donor segment); wellcome pack, e-mail/sms/direct mail campaign, lifetime value journey; retention, conversion, reactivation, upgrade- Creating and executing crowd funding/mass marketing campaing (such as e-mail, SMS, phone) - Managing telemarketing strategies, plan, budget and KPIs - Product development for Non-profit Organization Show less

• • Jun 2009 - Jan 2016



Mercedes-Benz Financial Services Turkey

• Türkiye
• Financial Services
• 1 - 100 Employee

• Marketing PEP Intern

  • Jan 2007 - Jan 2008



Volkswagen Doğuş Finansman A.Ş. (vdf)

• Türkiye
• Financial Services
• 200 - 300 Employee

• Marketing Intern

  • Apr 2006 - Jun 2006



Otokoç Otomotiv

• Türkiye
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales Intern

  • Sep 2005 - Oct 2005



Allianz Insurance

• United Kingdom
• Insurance
• 700 & Above Employee

• Sales And Marketing Intern

  • Feb 2005 - Sep 2005