Experience

Heritage Line

• Vietnam
• Travel Arrangements
• 1 - 100 Employee

• Operation Manager



NOVALAND GROUP

• Director, Head of Boat & Yacht Operations at Novaland Group

  • Jul 2019 - Present



Phuong Anh Co., Ltd

• Retail Office Equipment
• 1 - 100 Employee

• Hotel Manager

  • Apr 2018 - Present

  + Setup the 4 star standard hotel+ Manage the hotel operation+ Training staffs as highest standard+ Ensure the effective communication within departments+ Report directly to General Director + Setup the 4 star standard hotel+ Manage the hotel operation+ Training staffs as highest standard+ Ensure the effective communication within departments+ Report directly to General Director



Mekong Eyes Cruises

• Vietnam
• Travel Arrangements
• 1 - 100 Employee

• Cruise Service Manager

  • Sep 2017 - Mar 2018

• Operation Manager

  • Apr 2013 - Sep 2017

  Oversee operations of Heritage-Line Ha Long.+ Manage & prepare Opex, Capex, On season & Off season budget.+ Manage the workload of office staff.+ Assess and suggest improvement to increase efficiency and productivity in operations.+ Encourage and practice interdepartmental teamwork and cooperation.+ Coordinate with CMs on quality control, service, sanitation and safety.+ Monitor and assist Technical Manager with the technical maintenance and repair schedule.+ Identify areas for continual improvement of operations and product that include on board and excursions.+ Report on operations to Branch Director on a monthly basis (included an analytical report on performance and outlook of each month). Heritage – Line***** Tuan Chau international Marina, Tuan Chau island, Halong city, Quang Ninh Province



Bhaya Cruises Group

• Vice Director

  • Apr 2011 - Apr 2013

  Manage the operation of company.+ Being in charge all humans resources and administration of company (Job description, recruitment...)+ Ensure effective communication within the department.+ Preparing papers for company and for boats.+ Take all Guest Relations and Customer Services.+ Assist in controlling all departmental expenses.+ Report revenues, bonus… to Accounting Department. Bhaya Cruises***** 32 Anh Dao street, Bai Chay ward, Halong city, Quang Ninh province

• Assistant Cruise Manager

  • Aug 2009 - Apr 2011

  + Assist the Manager on daily cruising with Victory Star cruise.+ Liaise with guest outside of the boat, take customers care at all sites of visits.+ Ensure effective communication within the department.+ Liaise with all departments regarding guest information, special requests, VIP’s.+ Liaise the other departments regarding weekly operations i.e. room status, package meals, VIP’s etc. + Liaising with Maintenance for effective planning of scheduled maintenance work to ensure minimum disturbance of operation.+ Ensuring guest feedback passed on to the associates promptly.+ Conduct regularly meetings together with all associates+ Take all Guest Relations and Customer Services.+ Assist in controlling all departmental expenses.+ Report revenues, bonus… to Accounting Department. Victory Star Cruises***** 11 Le Quy Don street, Halong city, Quang Ninh province



Paradise Cruises

• United States
• Hospitality
• 1 - 100 Employee

• Cruises Manager

  • Nov 2008 - Aug 2009

  + Manage cruises + Ensure effective communication within the department.+ Liaise with all departments regarding guest information, special requests, VIP’s.+ Liaise the other departments regarding weekly operations i.e. room status, package meals, VIP’s etc. + Liaising with Maintenance for effective planning of scheduled maintenance work to ensure minimum disturbance of operation.+ Ensuring guest feedback passed on to the associates promptly.+ Conduct regularly meetings together with all associates+ Take all Guest Relations and Customer Services.+ Assist in controlling all departmental expenses.+ Ensure efficient and effective Dining room operations and Paradise Cruises Standard achieved. Paradise Cruises***** Tuan Chau Island, Halong city, Quang Ninh province

• Managing Director

  • Jun 2007 - Nov 2008

  +Overall in charge of management the hotel and report to the General Director.+Coordinate business initiatives and integrate people and processes across the company. +Recruiting, training and monitoring staff.+Public relations, press relations, and investigation of any serious complaints.+ Making sure security is effective. Sunrise Hotel *** No. 42 Hau Can street, Ha Long city, Quang Ninh province

• Front Office Supervisor

  • Apr 2004 - Jun 2007

  + Managing FO team in shift+ Making reports to FOM & GM+ Controlling reports of FO & Cashier Tuanchau Hotels & Resorts**** Tuan Chau Island, Ha Long city, Quang Ninh province

• Receptionist & Reservation Officer

  • Jun 2001 - Apr 2004

  Distributing faxes, typing documents, reports and letters.+ Checking in & out.+ Following all booking.+ Greeting guests and visitors+ Answering telephone Halong Bay Hotel*** 185 Ha Long street, Ha Long city, Quang Ninh province