Experience

Atlas

• United States
• Financial Services
• 1 - 100 Employee

• Principal Quality Engineer

  • 2021 - 2022

  Portland, Oregon, United States Created and implemented best practice foundational Notion & Confluence documentation for Quality Assurance onboarding, test case structure within TestRail, and Jira issue tickets adopted by the entire department Established test case coverage for the projects Point Neon - Web Onboarding, Point Neon - Mobile App (iOS & Android), Point Titan - Web Onboarding, Point Titan - Mobile App (iOS & Android), Point - Email Manage multiple concurrent releases across projects and… Show more Created and implemented best practice foundational Notion & Confluence documentation for Quality Assurance onboarding, test case structure within TestRail, and Jira issue tickets adopted by the entire department Established test case coverage for the projects Point Neon - Web Onboarding, Point Neon - Mobile App (iOS & Android), Point Titan - Web Onboarding, Point Titan - Mobile App (iOS & Android), Point - Email Manage multiple concurrent releases across projects and platforms Provided quality assurance support verification for third party platforms, Persona, Stripe, and Plaid for identity and banking verification Utilized years of Quality Assurance experience to thoroughly document core device and platform support including; Apple Pay, Google Wallet, Apple SSO, Google SSO, Mobile and Desktop Web Delivered accurate deadlines and status reports to senior staff and release management for all releases and hotfixes Transaction validation for both physical and digital purchases from initial Point of Sale through to completion Supported critical releases, working nights, weekends, and holidays, in order to meet strict deadlines without sacrificing the level of quality in the product released Thorough issue documentation and reporting preventing critical issues from being releasing to the user base, having 100% of P0 tickets entered confirmed valid and resolved Ensured the desired designs and requirements of all Point projects were met in the final project Worked to represent the end user perspective within test strategies and documentation Provided guidance for new Quality Assurance hires supporting quick on-boarding and ramping up periods Show less



Consumer Cellular, Inc.

• United States
• Telecommunications
• 700 & Above Employee

• QA Engineer

  • 2021 - 2021

  Portland, Oregon, United States Quality Assurance Engineer responsible for the verification of the Retail & Commerce project specializing in the internal shopping program and the collaborative support tools for retailers such as Target Experienced in supporting our email messaging service, user-facing website and account management tools, customer service programs Support and lead teams of QA Engineers to successful verification of releases and hotfixes while adhering to strict deadlines Adopt and… Show more Quality Assurance Engineer responsible for the verification of the Retail & Commerce project specializing in the internal shopping program and the collaborative support tools for retailers such as Target Experienced in supporting our email messaging service, user-facing website and account management tools, customer service programs Support and lead teams of QA Engineers to successful verification of releases and hotfixes while adhering to strict deadlines Adopt and establish best practice Quality Assurance processes through the creation of test suites, issue tickets, and department documentation Provided guidance and direction to outsource Quality Assurance Engineers Able to quickly context switch and perform Quality Assurance verification, scrutiny, and coverage across multiple teams and domains Managed multiple simultaneous core releases, out-of-band requests, and projects concurrently, providing clear visibility and success Continually ensure the directions and requirements of leadership are reflected with the highest level of quality in our product, in addition to representing the expectations and needs of our user-base Modify, execute and verify SQL Query results and Postman collections Promote success in colleagues and team members actively working to escalate success to leadership Show less



AltSource, Inc

• United States
• Software Development
• 1 - 100 Employee

• QA Engineer

  • 2020 - 2021

  Portland, Oregon, United States Quality Assurance Engineer responsible for the verification of the Retail & Commerce project specializing in the internal shopping program and the collaborative support tools for retailers such as Target Experienced in supporting our email messaging service, user-facing website and account management tools, customer service programs Support and lead teams of QA Engineers to successful verification of releases and hotfixes while adhering to strict deadlines Adopt and… Show more Quality Assurance Engineer responsible for the verification of the Retail & Commerce project specializing in the internal shopping program and the collaborative support tools for retailers such as Target Experienced in supporting our email messaging service, user-facing website and account management tools, customer service programs Support and lead teams of QA Engineers to successful verification of releases and hotfixes while adhering to strict deadlines Adopt and establish best practice Quality Assurance processes through the creation of test suites, issue tickets, and department documentation Provided guidance and direction to outsource Quality Assurance Engineers Able to quickly context switch and perform Quality Assurance verification, scrutiny, and coverage across multiple teams and domains Managed multiple simultaneous core releases, out-of-band requests, and projects concurrently, providing clear visibility and success Continually ensure the directions and requirements of leadership are reflected with the highest level of quality in our product, in addition to representing the expectations and needs of our user-base Modify, execute and verify SQL Query results and Postman collections Promote success in colleagues and team members actively working to escalate success to leadership Show less



Omni

• United States
• Consumer Services
• 1 - 100 Employee

• Quality Assurance Specialist

  • 2019 - 2019

  Portland, Oregon Area Quality Assurance Specialists focused on and dedicated to the front-end user experience as well as the verification and implementation of new features, processes, test suite documentation, and internal tools Responsible for the quality assurance of the iOS and Android applications leading up to and following their launch in addition to the web and mobile web platforms Ensured the successful implementation of fraud prevention software and third party deliveries utilizing… Show more Quality Assurance Specialists focused on and dedicated to the front-end user experience as well as the verification and implementation of new features, processes, test suite documentation, and internal tools Responsible for the quality assurance of the iOS and Android applications leading up to and following their launch in addition to the web and mobile web platforms Ensured the successful implementation of fraud prevention software and third party deliveries utilizing collaboration with external companies Kount and Postmates respectively Create training documentation for newly hired personnel and provide training and guidance to the successful execution of daily responsibilities Provided documentation and quality assurance verification of features; Promo Codes, Walk-In Orders, consumer-facing store pages and store carts, designated user roles and permissions, including the complete redesigns of the product from a consumer user, storefront user, and internal user perspective Release management including merging pull requests, escalating conflicts, and deploying to test, staging, and production environments Performed verification of back-end analytic events including GET and POST calls using Charles Proxy tool Show less



Content Analytics, Inc. (Now Syndigo)

• United States
• Software Development
• 1 - 100 Employee

• Quality Assurance Lead

  • 2017 - 2019

  San Francisco Bay Area Quality Assurance Lead of the Master Catalog, Analytics & Reporting, and Data Quality projects Responsible for the accuracy of products and analytical data for clients including Mondelez, Procter & Gamble, Kimberly Clark, and Samsung provide support across multiple different retail websites Verification of product information and accuracy when imported from File Transfer Protocol servers Ensure the accuracy of product data and retailer metrics when collected via Python… Show more Quality Assurance Lead of the Master Catalog, Analytics & Reporting, and Data Quality projects Responsible for the accuracy of products and analytical data for clients including Mondelez, Procter & Gamble, Kimberly Clark, and Samsung provide support across multiple different retail websites Verification of product information and accuracy when imported from File Transfer Protocol servers Ensure the accuracy of product data and retailer metrics when collected via Python based API Creation, implementation, and maintenance of test suites to provide accurate risk assessment for every release across test, staging, and production environments supporting daily deploys Provide training and support for in-house and offshore Quality Assurance Leads and Testers Lead presentations of new features to clients Implemented Test Plan document format used as the guide for all future test suite creation Compile and deliver monthly analysis reports to the Walmart team Quality Assurance Lead responsible for the Retailer Transfer, Bulk Import, and New Reviews features Providing quick delivery for any reported issues or questions from the Customer Support team Worked closely with the Product Management and Engineering team leads to ensure weekly sprints are well allocated and critical tickets receive support Lead teams of testers to execute test suites and ticket verification Successfully advocate and promote success for fellow team members providing opportunities to learn and grow within the field of QA Show less



Testlio

• Estonia
• IT Services and IT Consulting
• 300 - 400 Employee

• Quality Assurance Lead

  • 2016 - 2017

  San Francisco Bay Area Lead responsible for the creation and support of new and existing QA projects for outside clients such as CBS Interactive, Salesforce, Lyft, Hotels.com, and more Focused on the creation and implementation of new best practice procedures including the creation of QA teams, test plans, core project documentation, and delivery of valuable test cycle results Verification backend of Adobe Analytics calls including Heartbeat with Charles Proxy Tool and Wireshark across mobile and OTT… Show more Lead responsible for the creation and support of new and existing QA projects for outside clients such as CBS Interactive, Salesforce, Lyft, Hotels.com, and more Focused on the creation and implementation of new best practice procedures including the creation of QA teams, test plans, core project documentation, and delivery of valuable test cycle results Verification backend of Adobe Analytics calls including Heartbeat with Charles Proxy Tool and Wireshark across mobile and OTT platforms Device manager for the Testlio SF office responsible for the fulfillment of required coverage and delivery of required devices to outside QA resources Creation of Feature Spec Documents in order to present actionable solutions to address areas of improvement within the testing platform and process Lead presentations to clients and teammates in order to detail the value of Quality Assurance and ensure the QA team is a core member of the development process being utilized to their full potential Supporting multiple projects and test cycles concurrently active Delivered quarterly reports to detail the value provided by QA including device coverage, test cycles performed, time allocation, and issues documented across all levels of severity Performed quarterly evaluations of QA Leads and Testers working to provide support and promote success Lead training test cycles to teach QA testers new tools and testing methodologies Show less



GREE International Entertainment, Inc.

• United States
• Computer Games
• 100 - 200 Employee

• Live Operations Lead

  • 2015 - 2015

  San Francisco Bay Area In charge of performing all Production data deploys for Modern War, Crime City, and Kingdom Age Fixing data issues that arise during event verification Manage weekly data deploys from implementation to release for War of Nations, Modern War, Crime City and Kingdom Age while adhering to aggressive scheduling without sacrificing quality Providing cost estimates for all aspects of event implementation Database management utilized to track project status Creation… Show more In charge of performing all Production data deploys for Modern War, Crime City, and Kingdom Age Fixing data issues that arise during event verification Manage weekly data deploys from implementation to release for War of Nations, Modern War, Crime City and Kingdom Age while adhering to aggressive scheduling without sacrificing quality Providing cost estimates for all aspects of event implementation Database management utilized to track project status Creation of detailed strategies for efficient data releases Expert coordination with the Production, Design and Engineering teams to promote synergy Monitor game forums to provide beneficial insight to our team and support for our users including immediate resolutions to critical issues to ensure user satisfaction

• Quality Assurance Lead

  • 2012 - 2015

  San Francisco Bay Area Live Operations QA Lead responsible for the management, verification and release of all event data for Modern War, Crime City and Kingdom Age Expert coordination with the Production, Design and Engineering teams to address any emergencies occurring for our users to deliver effective and immediate resolutions to ensure user satisfaction Monitoring our game forums to provide beneficial insight to our team and support for our users QA Lead of the Bundle Pack feature team in… Show more Live Operations QA Lead responsible for the management, verification and release of all event data for Modern War, Crime City and Kingdom Age Expert coordination with the Production, Design and Engineering teams to address any emergencies occurring for our users to deliver effective and immediate resolutions to ensure user satisfaction Monitoring our game forums to provide beneficial insight to our team and support for our users QA Lead of the Bundle Pack feature team in charge of the In-App Purchase content feature for Modern War, Crime City and Kingdom Age focused on the creation, advancement and implementation of aggressive new features to increase revenue and player engagement QA Lead of Kingdom Age in control of all process improvement, test plan creation, client, server and data such as Game Center which allowed users to access multiple accounts from different devices, an integral feature to retain users during the release of a new Apple device Implemented tracking documents to accurately detail QA testing time, process and difficulties resulting in improved efficiency and quality of the released content Concurrent QA Lead of Jackpot Slots and Jackpot Bingo tasked with process implementation, resource management and test plan creation to ensure the highest quality product is released QA Lead of Zombie Jombie expanding my knowledge of card based game play and in charge of the QA maintenance and support of a decommissioned title QA Lead of Knights and Dragons in charge of creating and implementing process and documentation as well as the primary contact for the developer’s QA team



Zynga

• United States
• Computer Games
• 700 & Above Employee

• Quality Assurance Lead

  • 2010 - 2012

  San Francisco Bay Area QA Lead of Bubble Safari Mobile in charge of creating and implementing process and documentation Assisted CityVille since pre-launch and as such have assisted in pre-release testing cycles, establishing efficient testing strategies as well as the creation and maintenance of the Smoke and BVT test plans which every CityVille QA has used in order to gain a better understanding of the game as well as the QA procedure as a whole Work closely with the developers throughout the creation… Show more QA Lead of Bubble Safari Mobile in charge of creating and implementing process and documentation Assisted CityVille since pre-launch and as such have assisted in pre-release testing cycles, establishing efficient testing strategies as well as the creation and maintenance of the Smoke and BVT test plans which every CityVille QA has used in order to gain a better understanding of the game as well as the QA procedure as a whole Work closely with the developers throughout the creation of features in order to establish testing strategies in order for QA to adhere to strict deadlines without sacrificing quality Providing QA estimates and costing for upcoming features Lead groups of 10+ testers to ensure the release of features at the highest level of quality QA lead focused on aggressive ideas to drive D.A.U. and revenue including ideas directly from Zynga founder Mark Pincus Daily responsibilities included reviewing future content in order to provide accurate QA estimates, test plan creation, attending daily Pod and QA Scrum meetings, and resource management Show less



Sony Computer Entertainment

• Quality Assurance Tester

  • 2007 - 2009

  Foster City, CA Quality Assurance Analyst on successfully released first party Playstation 3 titles including SOCOM Confrontation, Secret Agent Clank, M.A.G and multiple Playstation 1 emulation titles Entrusted with QA Lead duties such as red-lining tickets before official submission and test plan creation Lead entry level testers as well as remote testers to the completion of test cases, video capturing and coordinating special events Daily testing responsibilities including executing… Show more Quality Assurance Analyst on successfully released first party Playstation 3 titles including SOCOM Confrontation, Secret Agent Clank, M.A.G and multiple Playstation 1 emulation titles Entrusted with QA Lead duties such as red-lining tickets before official submission and test plan creation Lead entry level testers as well as remote testers to the completion of test cases, video capturing and coordinating special events Daily testing responsibilities including executing test plans, regressing issues and Ad Hoc testing Show less