Experience

Achievers

• Canada
• Software Development
• 500 - 600 Employee

• Sales Development Representative

  • Feb 2022 - Present

  At Achievers, our mission is to change the way the world works. Our platform reinforces and inspires the employee behaviors that drive measurable business success. With our award-winning technology, unmatched customer service, and industry-leading expertise, it’s no wonder some of the world’s most successful companies (McDonald's, Kellogg's & Rogers) trust Achievers with their most important assets: their employees. Our Employee Success platform is designed to: - Drive specific… Show more At Achievers, our mission is to change the way the world works. Our platform reinforces and inspires the employee behaviors that drive measurable business success. With our award-winning technology, unmatched customer service, and industry-leading expertise, it’s no wonder some of the world’s most successful companies (McDonald's, Kellogg's & Rogers) trust Achievers with their most important assets: their employees. Our Employee Success platform is designed to: - Drive specific behaviors that are aligned to corporate values and key business objectives - Create a culture of recognition that increases employee engagement - Retain top talent and build a sense of community, transparency and accountability Show less At Achievers, our mission is to change the way the world works. Our platform reinforces and inspires the employee behaviors that drive measurable business success. With our award-winning technology, unmatched customer service, and industry-leading expertise, it’s no wonder some of the world’s most successful companies (McDonald's, Kellogg's & Rogers) trust Achievers with their most important assets: their employees. Our Employee Success platform is designed to: - Drive specific… Show more At Achievers, our mission is to change the way the world works. Our platform reinforces and inspires the employee behaviors that drive measurable business success. With our award-winning technology, unmatched customer service, and industry-leading expertise, it’s no wonder some of the world’s most successful companies (McDonald's, Kellogg's & Rogers) trust Achievers with their most important assets: their employees. Our Employee Success platform is designed to: - Drive specific behaviors that are aligned to corporate values and key business objectives - Create a culture of recognition that increases employee engagement - Retain top talent and build a sense of community, transparency and accountability Show less



Elevated Fades

• Scarborough, Ontario

• Professional Hair Braider

  • Jul 2020 - Present

  A professional hair braided dedicated to the craft, located at Elevated Fades; a local and unique barber shop in Scarborough. Specializing in braid services for all textures. Find me on Instagram @BRAIDSBYDUV A professional hair braided dedicated to the craft, located at Elevated Fades; a local and unique barber shop in Scarborough. Specializing in braid services for all textures. Find me on Instagram @BRAIDSBYDUV



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Credit Collections Consultant

  • Jul 2020 - Feb 2022

  Passionately connect and build rapport with a variety of customers and their changing needs; Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers' policies; Complete accurate transactions, update accounts, collect overdue balances, and provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail; Be accountable; own and solve issues from beginning to end; Incorporate… Show more Passionately connect and build rapport with a variety of customers and their changing needs; Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers' policies; Complete accurate transactions, update accounts, collect overdue balances, and provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail; Be accountable; own and solve issues from beginning to end; Incorporate feedback on a regular basis, to improve your personal and professional development; "Commit to being there" for our customers and share our dedication in striving to deliver world class customer service and first call resolution! Show less Passionately connect and build rapport with a variety of customers and their changing needs; Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers' policies; Complete accurate transactions, update accounts, collect overdue balances, and provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail; Be accountable; own and solve issues from beginning to end; Incorporate… Show more Passionately connect and build rapport with a variety of customers and their changing needs; Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers' policies; Complete accurate transactions, update accounts, collect overdue balances, and provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail; Be accountable; own and solve issues from beginning to end; Incorporate feedback on a regular basis, to improve your personal and professional development; "Commit to being there" for our customers and share our dedication in striving to deliver world class customer service and first call resolution! Show less



Scarborough Health Network Foundation

• Hospitals and Health Care
• 1 - 100 Employee

• EPIC Support Staff

  • Sep 2021 - Jan 2022

  Provide at the elbow support for the implementation of the EPIC project at SHN. Provide one on one support to new users to ensure a smooth transition during the Go Live process. Provide at the elbow support for the implementation of the EPIC project at SHN. Provide one on one support to new users to ensure a smooth transition during the Go Live process.



Best Buy

• Retail
• 700 & Above Employee

• Mobile Advisor

  • Jul 2016 - Jul 2020

  o Expert in BEAST activations and activations using the carrier sites o Performed phone in web mode whenever needed o Excellent customer service is always provided o Created strategies to develop and expand existing customer sales, which results in an increase in monthly sales o Worked alongside dealers such as; Bell, Rogers, Telus, Virgin Mobile, Fido, and Koodo o Expert in BEAST activations and activations using the carrier sites o Performed phone in web mode whenever needed o Excellent customer service is always provided o Created strategies to develop and expand existing customer sales, which results in an increase in monthly sales o Worked alongside dealers such as; Bell, Rogers, Telus, Virgin Mobile, Fido, and Koodo



University of Toronto Faculty of Law

• Canada
• Higher Education
• 1 - 100 Employee

• Front Desk Receptionist

  • Apr 2019 - Mar 2020

  Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.

• IT Help Desk Analyst

  • Aug 2018 - Aug 2019

  Provide continuous status information to ensure customer satisfaction. Initiate customer contact, escalate to appropriate parties and resolve incidents. Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems. Respond to technical issues as they arise.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Trainer

  • May 2014 - Jul 2016

  o Received customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bills o Trained new crew members to take orders o Handled all cash and credit card transactions o Received customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bills o Trained new crew members to take orders o Handled all cash and credit card transactions