Experience

Playtika

• Israel
• Computer Games
• 700 & Above Employee

• VIP Account Manager

  • Apr 2022 - Present

  -I have an agenda with more than 1000 players, top players, with strong gaming behavior.-The main goal is retention, keeping players engaged in the game, offering them the best gaming experience by being there for them whenever they need me, actively listening to them, and being the company’s voice in the relationship I have with my players. -I am a people person meaning I use a friendly tone so that players can trust me and make them always get back to me without being reluctant.-I contact my players based on their in-game behavior. I work with the customer daily as a whole as part of segments to see the influence on accounts, data, graphs, and charts.-Daily I make research and look into players’ accounts, trying to find out what would make them happy, and what are their needs and necessities. I try to forecast my player's activity and find out if they are happy, I try to avoid losing players and do my best to keep them in the game-I create various content for my players, like personal offers, Facebook challenges, and personal coupons, and even send them real gifts with the aim to keep them in the game. Being friendly and using the proper tone helps me to find out exactly what players want in the 1 on 1 conversation I have with them.

• Customer Support Specialist

  • Oct 2019 - Apr 2022

  - Identify and assess customers' needs to achieve satisfaction.- Document and track customer issues using a ticketing system to ensure quick resolution.- Consults with other departments to determine steps and procedures taken to identify and resolve the problem.- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.- Provide 1st level of tech support with appropriate solutions and alternatives using the internal tools; follow up to ensure resolution.- Investigate incoming issues and submit a valid workaround as permitted by the level of tech support assigned on; escalate the issue to the next level based on it's complexity.- Provide accurate, valid and complete information by using the system tools.- Inform customer of deals and promotions if needed.- Build sustainable relationships of trust through open and interactive communication.- Explain highly technical details to customers using simple understandable terms.- Maintains knowledge of technology innovations and trends.- Buddy system for the new hires.- Performs other related duties if needed.vizualizați mai puține



Superbet

• Romania
• Entertainment Providers
• 500 - 600 Employee

• Technical Specialist

  • Oct 2017 - Sep 2019

  - Inbound/outbound activity- Identifying hardware and software solutions.- Troubleshooting technical issues.- Diagnosing and repairing faults.- Resolving network issues.- Accounting within dedicated tools and Office (Excel mostly)- Surveillance tracking across the whole country using cctv - Technical assessment depending on maintenance requirement- Seek potential scammers and intercept- Talking customers through a series of actions to resolve a problem.- Following up with clients to ensure the problem is resolved.- Support for operators- Conducting safety checks on electrical equipment.- Ticket database sortation



Trattoria Planet

• Kitchen Porter

  • Jan 2017 - Jan 2018

  - Clean and sanitize work areas, equipment, utensils, and dishes- Weigh or measure ingredients, such as meat and cheeses required for the day- Prepare fresh condiments- Cut and grind meats, poultry, and seafood to prepare for cooking- Mix ingredients for salads- Store food in designated containers and storage areas to prevent spoilage- Take and record temperatures of food and food storage areas- Place food trays over food warmers for immediate service- General errands- Plating