Dustyne Bryant, MBA, CIC, CISR

Personal Lines Academic Director at The National Alliance for Insurance Education and Research
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Contact Information
us****@****om
(386) 825-5501
Location
Little Rock Metropolitan Area

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Jeff Shi

Dustyne was kind enough to have me on her podcast, her and Cat and her entire team was super professional to make sure all of the details of the podcast was perfect. I also ran into Dustyne at insurtech insights and met her in person for the first time. She’s just as nice in person as she appears on LinkedIn. Make sure you connect with her :-)

Chris Fitz

Dustyne is energetic and enthusiastic about her work. She is a creative, detail oriented co-worker. Dustyne has a very strong work ethic, extensive knowledge in her field, and is an adroit problem solver.

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Credentials

  • Certified Insurance Councelor (CIC)
    The National Alliance for Insurance Education & Research
    Dec, 2012
    - Nov, 2024
  • Certfied Insurace Service Representative
    The National Alliance for Insurance Education & Research
    Nov, 2011
    - Nov, 2024
  • Licensed Insurance Agent - AHS/CAS/LI/MAR/PROP/SUR
    Arkansas Insurace Department
    Feb, 2007
    - Nov, 2024

Experience

  • The National Alliance for Insurance Education and Research
    • United States
    • Insurance
    • 100 - 200 Employee
    • Personal Lines Academic Director
      • Mar 2020 - Present

      Collaborate with academic and insurance industry experts to research, develop, and ensure practical relevance and technical accuracy of insurance curricula for premier international risk management education and designation programs with special attention on Personal Lines Insurance exposures and coverage.▪️ Research, develop, and maintain multi-state and multi-level curriculum▪️ Promote participant and faculty success through encouragement and by reinforcing understanding of industry concepts▪️ Collaborate on and develop industry-focused content for publication▪️ Content Creation: articles, podcasts (#AwkwardInsurance), and webinars with relevance to educational offerings▪️ Promote industry positivity Show less

    • Awkward Insurance Podcast Host
      • Oct 2020 - Present

      Host of The Awkward Insurance Podcast Series from The National Alliance For Insurance Education & Research, running since 2020. We strive to bridge the thrilling world of insurance with the real-life struggles of those of us in the trenches. For producing and servicing agents, insurance centers around relationships and personal connections but let's face it, building relationships can be awkward.

  • Brown & Brown Insurance
    • United States
    • Insurance
    • 700 & Above Employee
    • Personal Lines Department Leader & Account Manager
      • Jul 2013 - Mar 2020

      Lead Personal Lines Team while assisting producers, clients, and professional network with personal insurance services and goals. While at Brown & Brown, I facilitated activity in several areas outside of personal lines insurance including insurance operations and quality control, office operations, licensing, and extended IT support from corporate office to local office. Scope of Responsibilities: • Maintain data in Agency Management database • Evaluate personal risk and assess appropriate coverage for client • Expertise with multiple carrier POS • Resolve client concerns • Advocate for client needs and services with carriers on all levels • Maintain and support relationships with carriers on all levels • Collaborate with corporate IT on merging AM databases from Applied to AMS360 • Develop SOPs and set service KPIs and standards for multi-location Personal Lines team • Report to and collaborate with corporate and executive suites • Develop and support COI network for referral sourcing • Provide support to anyone in need Show less

  • Regions Insurance Group, Inc.
    • United States
    • Insurance
    • Personal Lines Customer Service Agent II
      • Nov 2007 - Jul 2013

      Participated in an individual and team environment to manage existing and new business personal lines insurance accounts. Providing client and account support to several sales producers (in office and remote) while maintaining responsibility for renewal activity, client relations and system file documentation. Responsibilities: • Learn and maintain proficient knowledge of Personal Lines Insurance • Provides support to other team associates • Maintain professional communication with insurance companies on every level • Resolve coverage and billing concerns from clients • Identify risks and exposures for clients and offer appropriate coverage • Support producer new and renewal marketing for small, medium, and large accounts • Adhere to SOPs set by office for quality purposes and E&O reduction • Support and improve client relationships Show less

  • Aflac
    • United States
    • Insurance
    • 700 & Above Employee
    • Independent Sales Agent
      • Feb 2007 - Nov 2007

      1099 position. Represent AFLAC company core values and quality while working in field sales. Proficiencies: • Field Sales • Office management • Expense management (Receivables/Payables) • Initiate Section 125 IRS Plans • Confidential HIPAA record management • Present coverage benefits • Group benefits enrollment 1099 position. Represent AFLAC company core values and quality while working in field sales. Proficiencies: • Field Sales • Office management • Expense management (Receivables/Payables) • Initiate Section 125 IRS Plans • Confidential HIPAA record management • Present coverage benefits • Group benefits enrollment

  • Peabody Hotels and Resorts
    • United States
    • Hospitality
    • 100 - 200 Employee
    • Assistant Manager of Capriccio
      • Oct 2005 - Feb 2007

      Assistant Restaurant Manager/ Interim Food & Beverage General Manager Proficiencies: • Management of team and daily operations of a high-end culinary atmosphere • Develop FOH training procedures • Provide training to new employees per company and Food & Beverage Department specific policies • Project Management of large party events • Office management and organization Assistant Restaurant Manager/ Interim Food & Beverage General Manager Proficiencies: • Management of team and daily operations of a high-end culinary atmosphere • Develop FOH training procedures • Provide training to new employees per company and Food & Beverage Department specific policies • Project Management of large party events • Office management and organization

  • SHORTY SMALL'S BAR & GRILL
    • Arkansas, United States
    • Lead Server/ Trainer
      • Jan 2005 - Dec 2005

      Responsibilities/Proficiencies: • Provide guests with a clean and entertaining dining environment • Train new employees to policies and procedures of the establishment • Assisted with establishing new FOH training and procedures • Corporate trainer inclusive of preparing for opening new stores • Assisting with maintaining OSHA standards prior to inspections Responsibilities/Proficiencies: • Provide guests with a clean and entertaining dining environment • Train new employees to policies and procedures of the establishment • Assisted with establishing new FOH training and procedures • Corporate trainer inclusive of preparing for opening new stores • Assisting with maintaining OSHA standards prior to inspections

  • Baptist Memorial Hospital
    • Certified Nursing Assistant
      • Jun 2003 - Feb 2005

      Focus: Supporting physicians, nurses, and other medical professionals to nursing staff in cardiac, geriatric, psychiatric, ICU and Emergency medical units. Responsibilities: • Advanced patient care • Performing precisely and accurately in medical situations and crisis • Evaluating patient status and reporting to medical staff • Reporting patient statistics via electronic and paper charts Focus: Supporting physicians, nurses, and other medical professionals to nursing staff in cardiac, geriatric, psychiatric, ICU and Emergency medical units. Responsibilities: • Advanced patient care • Performing precisely and accurately in medical situations and crisis • Evaluating patient status and reporting to medical staff • Reporting patient statistics via electronic and paper charts

Education

  • University of Arkansas at Little Rock
    Master of Business Administration (M.B.A.), Master in Business Administration & Graduate Certificate of Conflict Mediation
    2012 - 2015
  • University of Arkansas at Little Rock
    Bachelor’s Degree, Criminal Justice / Legal Studies
    2007 - 2011
  • University of Arkansas at Little Rock
    Associate’s Degree, Associate of Arts in Law Enforcement
    2007 - 2009

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