Experience

SPIRE Hospitality

• United States
• Hospitality
• 200 - 300 Employee

• Corporate Social Media Manager

  • Aug 2021 - Present



Self-Employed

• Nashville, Tennessee, United States

• Web/Graphic Designer/Photographer

  • Sep 1999 - Present

  Website Design, Graphic Design, Virtual Assistance, Content Management, Social Networking Design/Management, Marketing Materials/Press Kit Design, Album Packaging Design, Fan Club/Street Team Management, Merchandise Design Website Design, Graphic Design, Virtual Assistance, Content Management, Social Networking Design/Management, Marketing Materials/Press Kit Design, Album Packaging Design, Fan Club/Street Team Management, Merchandise Design



Dimension Hospitality

• Hospitality
• 200 - 300 Employee

• Guest Service Manager - Homewood Suites by Hilton® Nashville Downtown

  • Jul 2021 - Aug 2021

  • Answer guest inquires about hotel service facilities, hours of operation, local restaurants, transportation, entertainment, attractions, etc. • Check-in and check-out guests in a friendly and efficient manner • Assist guests with housekeeping and engineering requests • Assist Sales and Marketing Department with printed collateral and gift basket design • Respond to guest feedback via SALT, TripAdvisor and OTA platforms • Design Social Media posts, campaigns and printed… Show more • Answer guest inquires about hotel service facilities, hours of operation, local restaurants, transportation, entertainment, attractions, etc. • Check-in and check-out guests in a friendly and efficient manner • Assist guests with housekeeping and engineering requests • Assist Sales and Marketing Department with printed collateral and gift basket design • Respond to guest feedback via SALT, TripAdvisor and OTA platforms • Design Social Media posts, campaigns and printed collateral for hotel and food and beverage outlet promotions

• Guest Service Marketing - Homewood Suites by Hilton® Nashville Downtown

  • Feb 2021 - Jul 2021

  • Answer guest inquires about hotel service facilities, hours of operation, local restaurants, transportation, entertainment, attractions, etc. • Check-in and check-out guests in a friendly and efficient manner • Assist guests with housekeeping and engineering requests • Assist Sales and Marketing Department with printed collateral and gift basket design • Respond to guest feedback via TripAdvisor and OTA platforms • Design Social Media posts, campaigns and printed collateral for… Show more • Answer guest inquires about hotel service facilities, hours of operation, local restaurants, transportation, entertainment, attractions, etc. • Check-in and check-out guests in a friendly and efficient manner • Assist guests with housekeeping and engineering requests • Assist Sales and Marketing Department with printed collateral and gift basket design • Respond to guest feedback via TripAdvisor and OTA platforms • Design Social Media posts, campaigns and printed collateral for hotel and food and beverage outlet promotions



StepStone Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Social Media and E-Commerce Manager

  • Apr 2019 - Mar 2020

  • Create, curate, and manage all published content (images, video and written) to include press releases, media kits, advertising, and other marking materials such as menus and publications, digital media, email blasts, radio ads, flyers, and in-room use and marketing pieces. • Create client incentives to drive revenue into the hotels (trade shows, sales calls, social media, collateral, etc.) • Assist in sales with hotel restaurant outlet marketing efforts (collateral, PUSH promotions… Show more • Create, curate, and manage all published content (images, video and written) to include press releases, media kits, advertising, and other marking materials such as menus and publications, digital media, email blasts, radio ads, flyers, and in-room use and marketing pieces. • Create client incentives to drive revenue into the hotels (trade shows, sales calls, social media, collateral, etc.) • Assist in sales with hotel restaurant outlet marketing efforts (collateral, PUSH promotions, etc.) • Ensures property maintains compliance on all websites and with brand standards • Ensures that all brand required marketing campaigns are put in place properly and followed by team • Assists all departments in creation of proposals, marketing pieces, trade shows, etc. • Development of brand awareness and online presence

• Social Media Manager - DoubleTree by Hilton™ Hotel Nashville Downtown

  • Feb 2018 - Apr 2019

  I am proud to work for the number two DoubleTree hotel in the entire Hilton system. I help support a great sales team with incredible leadership as well as an entire hotel full of hard-working team members helping to create a sweet welcome to our guests and spread the light and warmth of hospitality to Downtown Nashville. • Create, curate, and manage all published content (images, video and written) to include press releases, media kits, advertising, and other marking materials such as… Show more I am proud to work for the number two DoubleTree hotel in the entire Hilton system. I help support a great sales team with incredible leadership as well as an entire hotel full of hard-working team members helping to create a sweet welcome to our guests and spread the light and warmth of hospitality to Downtown Nashville. • Create, curate, and manage all published content (images, video and written) to include press releases, media kits, advertising, and other marking materials such as menus and publications, digital media, email blasts, radio ads, flyers, and in-room use and marketing pieces. • Create client incentives to drive revenue into the hotel (trade shows, sales calls, social media, collateral, etc.) • Assist in sales with Patio 315, Fourth & U, and Starbucks Café through marketing efforts (collateral, PUSH promotions, etc.) • Ensures property maintains compliance on all websites and with brand standards • Ensures that all Hilton required marketing campaigns are put in place properly and followed by team • Assists all departments in creation of proposals, marketing pieces, trade shows, etc. • Development of brand awareness and online presence

• Marketing Coordinator - DoubleTree by Hilton™ Hotel Nashville Downtown

  • Jun 2017 - Feb 2018

  • Create, curate, and manage all published content (images, video and written) to include press releases, media kits, advertising, and other marking materials such as menus and publications, digital media, email blasts, radio ads, flyers, and in-room use and marketing pieces. • Create client incentives to drive revenue into the hotel (trade shows, sales calls, social media, collateral, etc.) • Assist in sales with Patio 315, Fourth & U, Starbucks Café through marketing efforts… Show more • Create, curate, and manage all published content (images, video and written) to include press releases, media kits, advertising, and other marking materials such as menus and publications, digital media, email blasts, radio ads, flyers, and in-room use and marketing pieces. • Create client incentives to drive revenue into the hotel (trade shows, sales calls, social media, collateral, etc.) • Assist in sales with Patio 315, Fourth & U, Starbucks Café through marketing efforts (collateral, PUSH promotions, etc.) • Ensures property maintains compliance on all websites and with brand standards • Ensures that all Hilton required marketing campaigns are put in place properly and followed by team • Assists all departments in creation of proposals, marketing pieces, trade shows, etc. • Development of brand awareness and online presence

• Concierge/PBX Operator/Social Media Champion - DoubleTree by Hilton™ Hotel Nashville Downtown

  • Jun 2016 - Jun 2017

  • Assist guests with restaurant recommendations, show and attraction tickets • Cultivate relationships with local businesses and attractions to obtain premium services and discounts for guests • Assist Director of Sales and Marketing with Social Media initiaitves on Twitter, Facebook, Instagram and Snapchat - to help build the hotel as one of the top places to stay in Nashville. • Answer telephones and route calls to the correct departments • Answer guests via telephone with getting… Show more • Assist guests with restaurant recommendations, show and attraction tickets • Cultivate relationships with local businesses and attractions to obtain premium services and discounts for guests • Assist Director of Sales and Marketing with Social Media initiaitves on Twitter, Facebook, Instagram and Snapchat - to help build the hotel as one of the top places to stay in Nashville. • Answer telephones and route calls to the correct departments • Answer guests via telephone with getting issues resolved by Engineering, Housekeeping, Banquets, Room Service or the Front Desk • Assist Director of Rooms with Special Projects to help make the Front Office and Housekeeping Departments run more smoothly and efficiently



Shania Twain

• Greater Nashville Area, TN

• Digital Assistant

  • Nov 2014 - Nov 2015

  Shania Kids Can is a charitable foundation started by multi-platinum selling superstar Shania Twain. As a Digital Assistant, I helped the CEO and the Executive Director with design and online projects to raise awareness about SKC's programs to help school-aged children around Canada. • Promoted "Shania Kids Can" Charity/Interact with Fans via Facebook/Twitter • Designed Historical Marketing Video to be Shown at Fundraising Events • Launched Successful Marketing Contest to Promote… Show more Shania Kids Can is a charitable foundation started by multi-platinum selling superstar Shania Twain. As a Digital Assistant, I helped the CEO and the Executive Director with design and online projects to raise awareness about SKC's programs to help school-aged children around Canada. • Promoted "Shania Kids Can" Charity/Interact with Fans via Facebook/Twitter • Designed Historical Marketing Video to be Shown at Fundraising Events • Launched Successful Marketing Contest to Promote Fundraising Events Show less Shania Kids Can is a charitable foundation started by multi-platinum selling superstar Shania Twain. As a Digital Assistant, I helped the CEO and the Executive Director with design and online projects to raise awareness about SKC's programs to help school-aged children around Canada. • Promoted "Shania Kids Can" Charity/Interact with Fans via Facebook/Twitter • Designed Historical Marketing Video to be Shown at Fundraising Events • Launched Successful Marketing Contest to Promote… Show more Shania Kids Can is a charitable foundation started by multi-platinum selling superstar Shania Twain. As a Digital Assistant, I helped the CEO and the Executive Director with design and online projects to raise awareness about SKC's programs to help school-aged children around Canada. • Promoted "Shania Kids Can" Charity/Interact with Fans via Facebook/Twitter • Designed Historical Marketing Video to be Shown at Fundraising Events • Launched Successful Marketing Contest to Promote Fundraising Events Show less



Grindr

• United States
• Software Development
• 100 - 200 Employee

• Lead Device Specialist, Customer Support

  • May 2014 - Oct 2015

  • Answer Customer Support inquiries for Grindr Smart Phone App through Zendesk CRM Platform including general support, paid subscription and moderation support. • Help develop and maintain internal agent Help Center for agents to get help with troubleshooting specific issues • Prepare internal agent and external customer support materials for future versions of the app • Cull Reports from Customer Inquiries and create JIRA tickets to send to NOC/Tech/Product/QA for resolution •… Show more • Answer Customer Support inquiries for Grindr Smart Phone App through Zendesk CRM Platform including general support, paid subscription and moderation support. • Help develop and maintain internal agent Help Center for agents to get help with troubleshooting specific issues • Prepare internal agent and external customer support materials for future versions of the app • Cull Reports from Customer Inquiries and create JIRA tickets to send to NOC/Tech/Product/QA for resolution • Follow up with NOC/Tech/Product/QA about resolution for those issues • Train Customer Support Agents on the inner workings on Android and Apple Grindr platforms, as well as Customer Support Tools such as the internal Grindr Profile Admin Tool, Zendesk and JIRA/Confluence. • Maintain internal Confluence wiki for Customer Support Team to keep the group apprised of current policies and procedures • Maintain external self-service Help Center for customers to research about issues they are having

• Customer Support Agent - Android/Apple Specialist

  • Nov 2013 - May 2014

  • Answer Customer Support inquiries for Grindr Smart Phone App through Zendesk CRM Platform including general support, paid subscription and moderation support • Answered Customer inquiries from Grindr Marketing and Support Facebook and Twitter Accounts • Developed training materials and trained Customer Support Agents on the inner workings on Android and Apple platforms • Re-designed and maintained internal Confluence wiki for Customer Support Team to keep the group apprised of… Show more • Answer Customer Support inquiries for Grindr Smart Phone App through Zendesk CRM Platform including general support, paid subscription and moderation support • Answered Customer inquiries from Grindr Marketing and Support Facebook and Twitter Accounts • Developed training materials and trained Customer Support Agents on the inner workings on Android and Apple platforms • Re-designed and maintained internal Confluence wiki for Customer Support Team to keep the group apprised of current policies and procedures • Compiled and Distributed Daily App Store Review Reports for Management and Product Teams

• Customer Support Agent - Android Specialist

  • Mar 2012 - Nov 2013

  • Answer Customer Support inquiries for Grindr Smart Phone App through Zendesk CRM Platform including general support, paid subscription and moderation support. • Answered Customer inquiries from Grindr Marketing and Support Facebook and Twitter Accounts • Developed training materials and trained Customer Support Agents on the inner workings on Android platform

• Senior Customer Support Agent

  • Dec 2011 - Mar 2012

  • Compiled daily reports of Android, BlackBerry, and iOS customer feedback and app store ratings for key company stakeholders and executives. • Assisted Customer Support Agents with questions regarding how to handle specific inquiries from customers • Answered Customer Support inquiries for Grindr Smart Phone App through Zendesk CRM Platform • Answered Customer inquiries from Grindr Marketing and Support Facebook and Twitter Accounts

• Customer Support Agent

  • Aug 2010 - Dec 2011

  • Answered Customer Support inquiries for Grindr Smart Phone App through Cerebus CRM Platform • Answered Customer inquiries from Grindr Marketing and Support Facebook and Twitter Accounts • Assisted Senior VP of Product and Design in developing Product Assets for Marketing/Advertising purposes



Blendr

• Senior Customer Support Agent

  • Dec 2011 - Sep 2012

  • Assisted Customer Support Agents with questions regarding how to handle specific inquiries from customers • Answered Customer Support inquiries for Blendr Smart Phone App through Zendesk CRM Platform • Answered Customer Inquiries from Blendr Marketing Facebook and Twitter Accounts

• Customer Support Agent

  • Sep 2011 - Dec 2011

  • Answered Customer Support inquiries for Blendr Smart Phone App through Zendesk CRM Platform including general support and moderation support • Answered Customer Inquiries from Blendr Marketing Facebook and Twitter Accounts



Reba McEntire

• Greater Nashville Area, TN

• Web Producer

  • Oct 2004 - Nov 2010

  • Answered customer service inquiries sent in via Reba.com • Re-designed and maintained official website for Reba McEntire at www.Reba.com • Assisted in online launch of Reba brand websites for her clothing, shoe, bed, bath and luggage lines available at Dillard’s stores across the country • Utilized current Reba brand logo to create a logo for the Reba Luggage line • Designed marketing materials for use in Dillard’s customer and Reba’s internal, fan club, and radio/publicity… Show more • Answered customer service inquiries sent in via Reba.com • Re-designed and maintained official website for Reba McEntire at www.Reba.com • Assisted in online launch of Reba brand websites for her clothing, shoe, bed, bath and luggage lines available at Dillard’s stores across the country • Utilized current Reba brand logo to create a logo for the Reba Luggage line • Designed marketing materials for use in Dillard’s customer and Reba’s internal, fan club, and radio/publicity mailing lists to support her brand, music and television efforts • Re-structured, designed and maintained features for Reba’s official online Fan Club • Re-designed and maintained website for Starstruck Studios at www.StarstruckStudios.com Show less • Answered customer service inquiries sent in via Reba.com • Re-designed and maintained official website for Reba McEntire at www.Reba.com • Assisted in online launch of Reba brand websites for her clothing, shoe, bed, bath and luggage lines available at Dillard’s stores across the country • Utilized current Reba brand logo to create a logo for the Reba Luggage line • Designed marketing materials for use in Dillard’s customer and Reba’s internal, fan club, and radio/publicity… Show more • Answered customer service inquiries sent in via Reba.com • Re-designed and maintained official website for Reba McEntire at www.Reba.com • Assisted in online launch of Reba brand websites for her clothing, shoe, bed, bath and luggage lines available at Dillard’s stores across the country • Utilized current Reba brand logo to create a logo for the Reba Luggage line • Designed marketing materials for use in Dillard’s customer and Reba’s internal, fan club, and radio/publicity mailing lists to support her brand, music and television efforts • Re-structured, designed and maintained features for Reba’s official online Fan Club • Re-designed and maintained website for Starstruck Studios at www.StarstruckStudios.com Show less



TheGreatEscapeOnLine.com

• Greater Nashville Area, TN

• Administrative/Marketing Assistant

  • Sep 2006 - Feb 2009

  • Answered telephones and handled customer service inquiries from both the corporate website and eBay store • Prepared items for posting on eBay, package items sold on eBay and complete customer service tasks • Re-designed and maintained corporate website and integrated online store capabilities • Re-designed corporate logo for use in official correspondence and marketing/advertising materials • Designed corporate marketing materials for use during in-store events and outside… Show more • Answered telephones and handled customer service inquiries from both the corporate website and eBay store • Prepared items for posting on eBay, package items sold on eBay and complete customer service tasks • Re-designed and maintained corporate website and integrated online store capabilities • Re-designed corporate logo for use in official correspondence and marketing/advertising materials • Designed corporate marketing materials for use during in-store events and outside advertising opportunities • Photographed store locations and events for marketing purposes Show less • Answered telephones and handled customer service inquiries from both the corporate website and eBay store • Prepared items for posting on eBay, package items sold on eBay and complete customer service tasks • Re-designed and maintained corporate website and integrated online store capabilities • Re-designed corporate logo for use in official correspondence and marketing/advertising materials • Designed corporate marketing materials for use during in-store events and outside… Show more • Answered telephones and handled customer service inquiries from both the corporate website and eBay store • Prepared items for posting on eBay, package items sold on eBay and complete customer service tasks • Re-designed and maintained corporate website and integrated online store capabilities • Re-designed corporate logo for use in official correspondence and marketing/advertising materials • Designed corporate marketing materials for use during in-store events and outside advertising opportunities • Photographed store locations and events for marketing purposes Show less



Kaskaskia College

• Higher Education
• 100 - 200 Employee

• Adjunct Community Education Instructor

  • Sep 2003 - Mar 2005

  • Taught “Digital Photography”, “Computers Don’t Byte” and “Computer Understanding” courses • Assisted in “Computers Don’t Byte” and “Computers For Seniors” courses • Taught “Digital Photography”, “Computers Don’t Byte” and “Computer Understanding” courses • Assisted in “Computers Don’t Byte” and “Computers For Seniors” courses



Centralia Regional Technology Center

• Centralia, IL

• Technological Media Specialist

  • Jul 2004 - Sep 2004

  • Designed marketing materials such as letterhead, business cards, envelopes, and interior and exterior signage • Designed and maintained corporate website • Performed general office tasks such as typing, running errands, and answering telephones • Met with various vendors to help supply the technology center and prepare it for the opening date deadline • Designed marketing materials such as letterhead, business cards, envelopes, and interior and exterior signage • Designed and maintained corporate website • Performed general office tasks such as typing, running errands, and answering telephones • Met with various vendors to help supply the technology center and prepare it for the opening date deadline



South Central Illinois Mass Transit District

• Centralia, IL

• Administrative Assistant to the Managing Director

  • Feb 2003 - Feb 2004

  • Performed general office tasks such as typing, running errands, publication design, and answering telephones • Re-designed and maintained corporate website • Designed company quarterly newsletter, advertisements, and marketing materials • Assisted with launch of Centralia Tech Center - a partnership with the University of Illinois • Performed general office tasks such as typing, running errands, publication design, and answering telephones • Re-designed and maintained corporate website • Designed company quarterly newsletter, advertisements, and marketing materials • Assisted with launch of Centralia Tech Center - a partnership with the University of Illinois



Withers Broadcasting Companies

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Board Operator/Show Producer

  • Aug 1999 - Feb 2004

  • Produce weekly sports show “Three Guys and a Mic” • Play sponsor advertisements during Centralia High School Orphan football games, Orphans and Orphan Annies basketball games, and live remotes from area locations • Produce sponsor advertisements for use in broadcast • Produce and host weekly church broadcast “Sunday Morning Worship” • Produce weekly sports show “Three Guys and a Mic” • Play sponsor advertisements during Centralia High School Orphan football games, Orphans and Orphan Annies basketball games, and live remotes from area locations • Produce sponsor advertisements for use in broadcast • Produce and host weekly church broadcast “Sunday Morning Worship”



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Nov 2002 - Jan 2003

  • Performed customer order transactions using the Point-of-Sale system • Assisted customers with answers to questions regarding Starbucks food products and merchandise • Properly cleaned and sanitized café and all required elements of the store • Prepared customer drink orders • Performed customer order transactions using the Point-of-Sale system • Assisted customers with answers to questions regarding Starbucks food products and merchandise • Properly cleaned and sanitized café and all required elements of the store • Prepared customer drink orders



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• FDC Clerk/High Value Auditor

  • May 2000 - May 2002

  • Audited international packages for correct export and customs documentation • Processed international packages into the UPS Operations Systems computer database • Audited high value packages over $3000.00 in value for proper shipment • Image international package invoices to destination locations • Audited international packages for correct export and customs documentation • Processed international packages into the UPS Operations Systems computer database • Audited high value packages over $3000.00 in value for proper shipment • Image international package invoices to destination locations



Kaskaskia College

• Higher Education
• 100 - 200 Employee

• Student Worker in the Business Learning Center

  • Sep 2000 - May 2001

  • Assisted students with Business Learning Center coursework • Performed general office tasks such as typing, running errands, publication design, and answering telephones • Assisted students with Business Learning Center coursework • Performed general office tasks such as typing, running errands, publication design, and answering telephones



Kaskaskia College

• Higher Education
• 100 - 200 Employee

• Student Worker in the Multi-Media Center

  • Aug 1998 - Apr 1999

  • Assisted Kaskaskia College Faculty members with check-out of Audio/Visual equipment • Performed general office tasks such as typing, running errands, and answering telephones • Designed pages for the Kaskaskia College website • Assisted Kaskaskia College Faculty members with check-out of Audio/Visual equipment • Performed general office tasks such as typing, running errands, and answering telephones • Designed pages for the Kaskaskia College website