Experience

Next Glass

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager | Brewery Solutions

  • Feb 2023 - Present

  Remote



Barrel Chat Podcast

• Founder and Podcast Co-Host

  • Nov 2017 - Present

  Remote Barrel Chat Podcast is a Craft Beer podcast providing listeners with details about breweries, beers, brewers, and much more from the palate of beer industry outsiders. Barrel Chat was founded by Mathew Muncy and Dustin Wood.



iBeach31

• United States
• Spectator Sports

• Brand Designer

  • Feb 2018 - Present

  Westfield, Indiana, United States Complete brand creation.



Bloomerang

• United States
• IT System Custom Software Development
• 200 - 300 Employee

• Customer Success Executive

  • Apr 2022 - Jan 2023

  Indianapolis, Indiana, United States Manage Mid-Market and Enterprise customers through consultative selling processes to achieve renewal and expansion revenue targets. Leverage domain and product knowledge to drive product adoption and expose opportunities to expand footprint. Proactively forecast and communicates at-risk customers and defines mitigation strategies for securing retention. Develop long-term plans and prioritizes customer requests to maintain a high degree of confidence and trust. Coordinate and… Show more Manage Mid-Market and Enterprise customers through consultative selling processes to achieve renewal and expansion revenue targets. Leverage domain and product knowledge to drive product adoption and expose opportunities to expand footprint. Proactively forecast and communicates at-risk customers and defines mitigation strategies for securing retention. Develop long-term plans and prioritizes customer requests to maintain a high degree of confidence and trust. Coordinate and manages commitments across a team of Bloomerang resources leveraging subject matter experts to support customer requests. Provide updates and follow ups to customers on outstanding issues, requests and escalations. Create advocates by ensuring that customers achieve program goals while maintaining strong relationships. Show less



Alpha Kappa Psi

• United States
• Professional Training and Coaching

• Associate Director of Marketing & Visual Design

  • Aug 2021 - Apr 2022

  Noblesville, Indiana, United States Record, develop, produce, and deliver fraternity’s podcasts via Simplecast. Increased all-time downloads from 3,000 in two years to 3,600 in 2 months. Develop and manage external fraternity publications. Increased Newsletter open rate from an average of 15% in August 2021 to 43% in February 2022. Oversee, maintain, and update company brand standards, style guide, and media guide using Graphic Design principles. Create and manage the fraternity’s Social and Digital Media accounts to… Show more Record, develop, produce, and deliver fraternity’s podcasts via Simplecast. Increased all-time downloads from 3,000 in two years to 3,600 in 2 months. Develop and manage external fraternity publications. Increased Newsletter open rate from an average of 15% in August 2021 to 43% in February 2022. Oversee, maintain, and update company brand standards, style guide, and media guide using Graphic Design principles. Create and manage the fraternity’s Social and Digital Media accounts to create a cohesive voice and branding. Design and implement Digital Marketing and communication plans for the fraternity. Maintain WordPress websites and overall Web Design. Generate all customer-facing communication via Salesforce/Pardot. Build Engagement Studio posts. Manage and oversee the volunteer development process. Show less



Avon Sports Apparel

• United States
• Consumer Services
• 1 - 100 Employee

• General Manager | Marketing & Sales

  • Feb 2019 - Aug 2021

  Avon, Indiana, United States Leveraged direct marketing, industry partnerships, and social media platforms to maximize marketing spend. Created all sales, promotions, and marketing strategies. Implemented a monthly item special increasing overall product sales by 20%. Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals. Implemented seasonal merchandising rotation to drive sales. Increased winter apparel sales by 24% the first year. Managed… Show more Leveraged direct marketing, industry partnerships, and social media platforms to maximize marketing spend. Created all sales, promotions, and marketing strategies. Implemented a monthly item special increasing overall product sales by 20%. Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals. Implemented seasonal merchandising rotation to drive sales. Increased winter apparel sales by 24% the first year. Managed and developed corporate branding accounts. Created a WordPress website. Increased Online sales by 100%. Managed store staff, hired and trained employees, and built schedules. Managed custom embroidery and logo design process. Show less



The HoppedUp Network

• Founder and Co-Owner

  • Feb 2016 - Nov 2019

  Remote The HoppedUp Network is a collective of Craft Beer centric podcast. Founded by Mathew Muncy and Dustin Wood, HoppedUp was geared towards helping build a group of like-minded individuals who all generate content focused on the craft beer industry. The focus of the networks is to build a larger listener base for each podcast, bring a larger marketing presence when approaching sponsors, and create a platform for growth.



Flat Out MotorSports

• 1 - 100 Employee

• Design and Marketing Manager

  • Jul 2018 - Feb 2019

  Fishers, Indiana Managed vendor marketing products and vendor relationships Created and maintained company marketing emails and sales campaigns Created company programs to enhance brand awareness Photographed, Re-Touched in Adobe Photoshop, and uploaded to the website all vehicle images. Increased social media and website inquiries by 20% Managed company websites via WordPress, sales platforms via Dealer Direct, and in-store signage Managed sales floor layout, merchandising, and visual branding



Business Furniture LLC

• AV Technology Sales Team Manager

  • Jul 2017 - Apr 2018

  Indianapolis, Indiana Area Developed and delivered high-impact sales presentations Researched, implemented, and launched new product lines Coordinated new account development in mature markets Coordinated sales and staff meetings Exceeded all KPI requirements Educated employees on new technology products



GrinOn Industries

• Australia
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Director of Sales and Development

  • Feb 2016 - Jan 2017

  Indianapolis, Indiana Area Managed United States Market including National Chain Restaurants, independent locations, Professional Sports Arenas, stadiums, etc Generated client-facing quotes valued up to $400,000.00+ Generated over 70% of company sales Developed sales team goals, company goals, and departmental standard operating procedures Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions Coordinated staff sales meetings to… Show more Managed United States Market including National Chain Restaurants, independent locations, Professional Sports Arenas, stadiums, etc Generated client-facing quotes valued up to $400,000.00+ Generated over 70% of company sales Developed sales team goals, company goals, and departmental standard operating procedures Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements Accomplished sales goals and boosted revenue through product knowledge and customer relationship management Exceeded sales quotas and increased profitability through effective sales strategy and business planning Built relationships with customers and community to establish long-term business growth Targeted prospects in other territories through careful research of competitor products, services and trends Devised sales strategies to increase points of distribution, tap handle percentage, product positioning, consumer awareness, trial, conversion and user acquisition

• Senior Regional Account Manager

  • May 2013 - Jan 2017

  Indianapolis, Indiana Area Acquired new business for the company through the role of Salesperson. Managed existing accounts, and exceed expectations on service through the role of Account Manager. Attended Trade shows to spread product awareness within target markets and gain market segment knowledge. Met or exceed all Key Performance Indicators. Made visits to market segments, meet with potential customers, build relationships with existing customers, and present product knowledge. Utilized NetSuite… Show more Acquired new business for the company through the role of Salesperson. Managed existing accounts, and exceed expectations on service through the role of Account Manager. Attended Trade shows to spread product awareness within target markets and gain market segment knowledge. Met or exceed all Key Performance Indicators. Made visits to market segments, meet with potential customers, build relationships with existing customers, and present product knowledge. Utilized NetSuite CRM tool to manage, engage and develop new and repeat revenue. Always be forward thinking and utilize creativity to help a young company continue to advance.