Experience

AmeraTrail Custom Boat Trailer Manufacturer
• United States
• Manufacturing
• 1 - 100 Employee
• Engineering Technician

  • Apr 2023 - Present

Acidulous Studios
• Studio Technician/Engineer

  • 2011 - Present


Get Lasered

• Business Owner

  • Jan 2018 - Present

  Kissimmee, Florida



Lowe's

• United States
• Retail
• 1 - 100 Employee

• Customer Service Associate

  • Jun 2021 - Apr 2023

  Kissimmee, Florida, United States Provided excellent and knowledgeable customer service, specializing in Electrical, Plumbing, Tools, and Hardware. Performed routine inventory management and product servicing, working alone or in groups to complete tasks. Proficiently assisted customers throughout the store while always willing to assist outside of assigned department, resulting in multiple service awards. Focused heavily on improving selling/overstock organization, reducing shrink, and improving safety within… Show more Provided excellent and knowledgeable customer service, specializing in Electrical, Plumbing, Tools, and Hardware. Performed routine inventory management and product servicing, working alone or in groups to complete tasks. Proficiently assisted customers throughout the store while always willing to assist outside of assigned department, resulting in multiple service awards. Focused heavily on improving selling/overstock organization, reducing shrink, and improving safety within department and store. Show less



ABC Companies

• United States
• Ground Passenger Transportation
• 300 - 400 Employee

• Engineering Technician

  • Apr 2018 - Jun 2021

  Winter Garden, Florida Full life cycle developer of transit and commercial bus components. Worked alongside product analysts to determine product viability using market analysis and direct customer input. Designed and developed new products, specializing in CAD and 3D printing to meet specific customer expectations. Proficient use of Autodesk Inventor and FDM 3D printers. Improved aftermarket parts to meet or exceed OEM specification. Utilized high-end 3D scanners and reverse engineering to ensure fit, form,… Show more Full life cycle developer of transit and commercial bus components. Worked alongside product analysts to determine product viability using market analysis and direct customer input. Designed and developed new products, specializing in CAD and 3D printing to meet specific customer expectations. Proficient use of Autodesk Inventor and FDM 3D printers. Improved aftermarket parts to meet or exceed OEM specification. Utilized high-end 3D scanners and reverse engineering to ensure fit, form, and function. Proficient use of Creaform GoScan 50 3D Light Scanner. Focused on reducing high failure rate components. Developed relationships with local, national, and international vendors and worked directly with them along all stages of development. Authored hundreds of product inspection and installation guides for internal and external use. Created and utilized product testing methodologies, performance reports, and sample inspection reports to ensure product function and consistency. Worked on a vast range of product types, including engine components, HVAC, body and frame components, electrical devices, and more. Specialized in troubleshooting customer issues and developing product improvements and maintenance instructions. Maintained constant contact with customers and sales team to find solutions to customer issues. Created sales and marketing materials using product renderings, custom graphics, and performance data. Proficient use of Adobe Photoshop and Illustrator. Produced and edited videos for internal and external use. Programmed internal software used to automate tedious data processes and develop a more efficient workflow. Show less



Folger Technologies

• United Kingdom
• Veterinary Services

• 3D Printing Tech Advisor

  • Jan 2016 - Jul 2018

  Lead technical support advisor, assisting customers with technical information, part failures, assembly instruction etc. Worked directly with company owner/engineer to develop and test new products and interfaces in the field of 3D printing/ CNC. Developed mechanical, electrical, and software systems critical to machine operation. Utilized CAD (Autodesk Inventor) to model new products and 3D printer designs. Created detailed assembly, operation, and troubleshooting manuals for… Show more Lead technical support advisor, assisting customers with technical information, part failures, assembly instruction etc. Worked directly with company owner/engineer to develop and test new products and interfaces in the field of 3D printing/ CNC. Developed mechanical, electrical, and software systems critical to machine operation. Utilized CAD (Autodesk Inventor) to model new products and 3D printer designs. Created detailed assembly, operation, and troubleshooting manuals for customer use. Filmed and produced online videos discussing product troubleshooting methodologies to assist customers. Focused intensely on maintaining excellent user experience while keeping new products costs considerably lower than the competition. Managed online community groups and worked directly with customers to improve existing products and satisfy new product demands. Show less



Lowe's Home Improvement

• United States
• Retail
• 1 - 100 Employee

• Weekend CSA

  • Aug 2013 - May 2018

  Kissimmee, Florida Provided excellent and knowledgeable customer service, specializing in Tools and Hardware. Utilized skills including cash register, key & glass cutter and power equipment.