Experience

Zix

• United States
• Software Development
• 100 - 200 Employee

• QA Engineer

  • Apr 2015 - Present



Uplink Technology Group, LLC

• System Engineer

  • May 2013 - Apr 2015

  Dallas/Fort Worth Area Network structured cabling, data center construction, design and utilization, hardware maintenance, P2V conversions, Server virtualization, Cloning, Setting and implementing security standards to meet HIPAA requirements. Respond to tickets in a timely manner, VOIP, terminating and configuring patch panels, troubleshooting network issues. Desktop support and Break/fix. Network configuration, design, and analysis. Remote administration, Server integration and administration… Show more Network structured cabling, data center construction, design and utilization, hardware maintenance, P2V conversions, Server virtualization, Cloning, Setting and implementing security standards to meet HIPAA requirements. Respond to tickets in a timely manner, VOIP, terminating and configuring patch panels, troubleshooting network issues. Desktop support and Break/fix. Network configuration, design, and analysis. Remote administration, Server integration and administration. Proficient troubleshooting skills with both hardware and software. Show less



Telvista

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Desktop Support Technician

  • Dec 2010 - May 2013

  Handle tickets in a timely and efficient manner. Management of a 600+ seat call center environment. Communicate with other groups to complete complex tasks and projects. Break/fix, Virtualization, cable management, imaging and networking in a data center. Installation, configuration and patching of proprietary tools. Implementation of new protocols, standards and technologies



Uplink Technology Group, LLC

• Network Support Engineer / Desktop Support Technician

  • Jul 2006 - Dec 2010

  Network structured cabling, server and workstation assembly and integration, OS system integration and implementation, deployment and utilization of security products, data center equipment deployment and configuration, data center construction, design and utilization, hardware maintenance. Proficient troubleshooting skills with both hardware and software.



Pyramid Communications

• Desktop Support Technician

  • 2004 - 2005

  Computer system assembly, OS system integration, troubleshooting systems and network devices. Level 2 on-site field support technician.