Experience

Vision Truck Group

• Canada
• Truck Transportation
• 1 - 100 Employee

• Account Manager

  • Nov 2020 - Present



Altruck International Truck Centres

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager

  • Feb 2020 - Nov 2020



Crown Lift Trucks

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Field Service Manager

  • Apr 2018 - Feb 2020

  Proud to manage a team of forklift service professionals as part of Crown Lift Trucks in Mississauga Ontario. Proud to manage a team of forklift service professionals as part of Crown Lift Trucks in Mississauga Ontario.



Cascade Corporation

• United States
• Machinery Manufacturing
• 500 - 600 Employee

• Assistant Service Manager

  • Nov 2013 - Apr 2018

  Provide Technical Product Support & Training Across Entire Product Range Warranty Administration including Claims Processing and Authorizations Create Work Orders for Product Repair and Modification Reporting and Analysis Onsite Training for Dealer Technicians on Cascade Product including Diagnostics, Troubleshooting and Best Methods. | Material Handling | Equipment | Hydraulics | Electrics | Training | Forklift Attachments | Provide Technical Product Support & Training Across Entire Product Range Warranty Administration including Claims Processing and Authorizations Create Work Orders for Product Repair and Modification Reporting and Analysis Onsite Training for Dealer Technicians on Cascade Product including Diagnostics, Troubleshooting and Best Methods. | Material Handling | Equipment | Hydraulics | Electrics | Training | Forklift Attachments |



Peterbilt of Ontario Inc.

• Mississauga

• Service Advisor

  • Jun 2013 - Nov 2013

  Create Service and Repair Orders Provided Customer Status Updates and Explained Required Repairs Prioritize Repairs Based on Available Technicians and Failure Type Closed Orders and Processed Billing Worked with Fleet and Individual Customers Completed PACCAR Training on Engine Systems, Emissions Systems, and Service Sales Courses. Create Service and Repair Orders Provided Customer Status Updates and Explained Required Repairs Prioritize Repairs Based on Available Technicians and Failure Type Closed Orders and Processed Billing Worked with Fleet and Individual Customers Completed PACCAR Training on Engine Systems, Emissions Systems, and Service Sales Courses.



Wajax Equipment

• Mississauga

• Material Handling Sales Rep

  • Aug 2012 - Jun 2013

  Split role between Material Handling Equipment Sales and SalesForce Implementation Sales: Prospected New Business & Developed Existing Accounts Created Proposals Based on Customer Needs and Equipment Capabilities. Developed Reports for Fleet Analysis including Predictive Valuations and Expected Maintenance Costs. Coordinated Annual Sales Meeting Venue, Budget, Presentations Completed Hyster Product Training Courses including Sales Management, Selling Techniques, and Needs Analysis. SalesForce: Development, Testing and Administration of SalesForce CRM. E-Mail Marketing Campaigns User Training and Documentation Dashboard Configurations Show less



RE/MAX

• Canada
• Real Estate
• 1 - 100 Employee

• Business Systems Analyst

  • Jul 2010 - Aug 2012

  WolfTracks (Franchise Management System) Project including Testing, Data Verification, Design, Requirements Gathering, Project Tracking and Reporting. Completed Data Replication for Billing System During System Launch Introduced and Configured Clonezilla to Streamline System Deployment. Help Desk & Mobile Device Support WolfTracks (Franchise Management System) Project including Testing, Data Verification, Design, Requirements Gathering, Project Tracking and Reporting. Completed Data Replication for Billing System During System Launch Introduced and Configured Clonezilla to Streamline System Deployment. Help Desk & Mobile Device Support



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Help Desk (Internal and Distribution)

  • Sep 2008 - Aug 2009

  Internal Help Desk Support including Hardware Setup, System Troubleshooting, and Account Resets, on Call Center Queue Provided Distribution Center Support including Handheld Material Handling Systems, CADEC Transport Truck System, On Site System Support, Back Up Tapes. Internal Help Desk Support including Hardware Setup, System Troubleshooting, and Account Resets, on Call Center Queue Provided Distribution Center Support including Handheld Material Handling Systems, CADEC Transport Truck System, On Site System Support, Back Up Tapes.