Experience

SysCom LLC

• United States
• Computer and Network Security
• 1 - 100 Employee

• Service Coordinator

  • Nov 2017 - Present

  -Utilize insights from gathered data to conduct weekly technician meetings, addressing performance metrics and identifying areas for improvement -Analyze hardware and software support requests using data-driven approaches to identify patterns, trends, and recurring issues, enabling the team to proactively address common problems. -Employ data analytics techniques to prepare and deliver bi-weekly presentations to leadership of various clients, highlighting client, technician, and company… Show more -Utilize insights from gathered data to conduct weekly technician meetings, addressing performance metrics and identifying areas for improvement -Analyze hardware and software support requests using data-driven approaches to identify patterns, trends, and recurring issues, enabling the team to proactively address common problems. -Employ data analytics techniques to prepare and deliver bi-weekly presentations to leadership of various clients, highlighting client, technician, and company concerns, and proposing data-driven strategies for improvement. Show less



Freelance, Self Employment

• Information Technology & Services
• 700 & Above Employee

• Data Analyst

  • Jul 2023 - Present

  -Performed functionality beta testing on several SQLite databases before general release. -Queried databases using SQL to perform ETL and to create table summary statistics. -Reported bugs and issues to the owner along with recommendations for resolution ahead of release