Experience

Biscuit Love

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • ‏يونيو 2019 - - الحالي

• Assistant General Manager

  • ‏فبراير 2019 - ‏يونيو 2019



Clark's Seafood and Chophouse

• General Manager

  • ‏أكتوبر 2016 - ‏أكتوبر 2018

  Solely managed staff of 80+ consisting of Executive Chef, Sous Chef, key managers, kitchen staff and service staffResponsible for interviewing, hiring, firing and training of all front-of-house staffPlanned and facilitated orientation programs for all incoming staffCreated cost analysis spreadsheets to optimize profit and maintained daily sales logsAnalyzed monthly P&L statements and made changes to increase sales and profitManaged scheduling of all front of house staff on a weekly basis. Coordinated all requests for time-off, vacations and specific availabilityConducted all interviews for new staff, facilitated new hire orientations, responsible for disciplinary action and termination.Facilitated all group reservations and events such as weddings, baby showers and birthdays, typically up to 100 guests Assisted with opening and training of staff at sister restaurant that opened in June 2018.ServSafe Certified



Clarks's Seafood and Chophouse

• Assistant General Manager

  • ‏فبراير 2016 - ‏أكتوبر 2016

  Monitored social media and email correspondence for restaurant including guest inquiries, reservation requests or vendor questionsIntroduced “Rezku” reservation system to streamline process of taking and seating reservations and wait list in a timely and accurate manorCreated floor plans and station charts for service staffHandled all guest complaints and managed the needs of the front of house staffProcessed all inventory for the bar and placed liquor, beer and wine orders with the distributorsMaintained a below 20% food cost in reference to the barAssisted the General Manager as needed