Experience

Claims Management Resources, Inc. (CMR)

• United States
• Insurance
• 1 - 100 Employee

• System Administrator

  • Dec 2022 - Present

  Oklahoma City, Oklahoma, United States



Huntington Fine Jewelers

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Inventory Manager

  • Jun 2022 - Dec 2022

  Manage, control, and account for all inventory for a multi-location jewelry company. •Rolled out RFID tag system for better inventory control •Relocated flagship store and headquarters



Claims Management Resources, Inc. (CMR)

• United States
• Insurance
• 1 - 100 Employee

• Help Desk Technician II

  • Apr 2021 - Jun 2022

  • Assist in escalated help desk tickets • Assist system administration team with networking and infrastructure projects • Lead WSUS server roll our project • Assist planning and executing annual disaster recovery plan • IT process improvement and implementation • Migrate hosted exchange to Office365

• Help Desk Technician I

  • May 2020 - Apr 2021

  Oklahoma City Metropolitan Area • Assisted in switching infrastructure replacement project • Assisted in relocating on-site phone system to co-location • Implement and improve remote new hire boarding process • Maintain close working relationship with on-site directors and executive personnel • Maintain core help desk infrastructure and ticketing system



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Pro Technical Support

  • Jul 2018 - May 2020

  - Provide remote technical support via phone, email, and live chat to ProSupport clients - Managed a daily case load of 18-30 new cases with a +80% same day close rate - Circle of Excellence award recipient for having the largest positive quarterly impact on my team - Assisted process project team to revise the current process to decrease customer dissatisfaction with a subset of cases



AT&T - Communication Solutions

• Telecommunications
• 100 - 200 Employee

• System Support Specialist

  • Feb 2013 - Jun 2018

  Oklahoma City, Oklahoma -Provided IT support and administration for 18-30 retail locations -IT related project management for open/closing, remodeling, relocating, and acquiring retail locations -Configured and maintained numerous application servers -Company email and chat administrator -Migration from Microsoft Exchange to Office365 for two business entities -Planned, deployed, and managed a company wide VOIP phone system -Help desk support -Network design, deployment, and… Show more -Provided IT support and administration for 18-30 retail locations -IT related project management for open/closing, remodeling, relocating, and acquiring retail locations -Configured and maintained numerous application servers -Company email and chat administrator -Migration from Microsoft Exchange to Office365 for two business entities -Planned, deployed, and managed a company wide VOIP phone system -Help desk support -Network design, deployment, and support -Server Management -MS Windows and Windows Server proficiency -Active Directory proficiency -LAN/WAN/DHCP/DNS aptitude -Office365 experience -Accomplished with mobile devices

• Account Maintenance Specialist

  • Aug 2011 - Feb 2013

  Oklahoma City, Oklahoma -Coordinated resolutions between clients and services providers -Served as a liaison between clients and store personnel/departments -Processed invoice payments accurately -Opened and properly distributed all incoming mail -Managed the receptionist area

• Sales Representative

  • Aug 2008 - Aug 2011

  -Maintained up-to-date knowledge of store policies regarding account access, cash handling, payment processing, and returns/exchanges -Handled customer escalations -Prevented store losses and theft -Acquire a vast knowledge of the wireless industry