Experience

Martin's Famous Pastry Shoppe, Inc.

• United States
• Food and Beverage Manufacturing
• 200 - 300 Employee

• Independent Distributor

  • Sep 2021 - Present



Venomlab Genetics LLC

• Washington DC-Baltimore Area

• Founder & Head Plant Breeder

  • Oct 2017 - Present

  Creating new cup winning medicinal and recreational cannabis strains through selective breeding practices. Creating new cup winning medicinal and recreational cannabis strains through selective breeding practices.



Grow LoCo

• United States

• Founder and Subject Matter Expert

  • Jul 2021 - Present

  A grow club and informative course for beginners and advanced growers alike. A grow club and informative course for beginners and advanced growers alike.



Riverside Payments

• United States
• Financial Services
• 100 - 200 Employee

• Account Executive

  • Mar 2020 - Oct 2020

  • Drove new business development through qualifying leads, building relationships and executing strategic sales • Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies • Identified new business opportunities through cold calling, networking, marketing and prospective database leads • Strengthened customer relationships with proactive and collaborative approach to managing needs • Delivered cutting-edge services to clients to secure additional business and grow revenue streams • Used targeted questioning strategies to discover insight on prospect needs and requirements Show less



Amazon Web Services (AWS)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Datacenter Operations Break/Fix

  • Oct 2019 - Feb 2020

  • Hired to help manage, resolve, and assist with tickets at several sites in Northern Virginia cluster • Remedy ticket system was used along with another proprietary ticket platform to mitigate repair priorities and streamline processes • Daily responsibilities included batching and linking hardware assets for repair on hosts within data halls and pods • Installed, modified, and repaired software and hardware to resolve technical issues • Isolation testing of boot and post issues, network troubleshooting (if host was unable to get to network) • Fiber testing, running new multi-mode and single mode fiber from stacks to switches and routers • Loop back testing, fiber cleaning, and Ethernet termination Show less



Looking for a new job

• Ashburn, Virginia

• Technical Support Engineer

  • Aug 2019 - Sep 2019

  Over five years experience navigating Salesforce and supporting customer needs in a fast paced environment. I've created service orders for new services, upgrades/changes to current services, and disconnection of services. Asset management through Microsoft Excel, sorting of active services, contract end dates, and other relevant information was also my responsibility. During this time I was not part of the physical implementation pertaining to the service orders, but I played a critical role in the delivery, disconnection, and implementation of customer services. (this was when I moved from the Cloud Support group, to the Client Service Management group) My role on the Cloud Support team was extremely fast paced and different from my later role. 24/7/365 live environments! We used a monitoring program called ScienceLogic. We offered an optional monitoring package for our customers, their infrastructure, vulnerability, etc. I also was responsible for monitoring Zayo's MPLS rings and entire infrastructure (for our cloud and colocation customers) On most days, I'd answer calls, address tickets for removing a server from an F5 Load Balancer, or add (or remove) a rule on a Palo Alto Firewall, Deploy DNS records (CNAME, A, rdns, etc) Occasionally add some virtual ram in VMware or perform other tweaks of the customer's system. Backups and restores, (Compellent SAN, 3Par). Show less



Zayo Group

• United States
• Telecommunications
• 700 & Above Employee

• Service Expert I

  • Feb 2016 - Oct 2018

  • Responsible for creating and mitigating service orders for new services, upgrades, changes to current services, and disconnection of services.• Handled over 50 customer requests/concerns per shift.• Asset management (Dark/Lit fiber, cross connects, pots lines, VOIP, and co-location services).• Played a critical role in mitigating all parties and work groups involved to meet customer SLA's and goals.• Drove operational improvements which resulted in savings and improved profit margins.• Managed quality assurance with customer surveys.• Resolved conflicts and negotiated mutually beneficial agreements between Zayo and clients.• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.• Provided basic technical support for clients on wide range of infrastructure/managed hosting products. Show less

• Cloud Support Engineer

  • Oct 2013 - Feb 2017

  • Supported "critical" 24/7/365 live environments.• Vendor site work mitigation and compliance.• Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.• Monitored network hardware operations to evaluate proper configuration.• Answered and escalated requests for assistance in order to provide top-notch customer support.• Patched software and installed new versions to eliminate security problems and protect data.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Processed over 240 support requests weekly for technical assistance on wide range of issues related to Network connectivity and infrastructure monitoring.• Compiled and accurately entered data for each customer encounter to record in system (Run books and previous issues) Show less



U.S. Department of Homeland Security

• Government Administration
• 700 & Above Employee

• Contractor/ Hardware Technician

  • Jul 2013 - Oct 2013

  Removal and Installation of new secret, top secret, and other workstations, within a secret Government environment. (Skiffs) Removal and Installation of new secret, top secret, and other workstations, within a secret Government environment. (Skiffs)



ITT Technical Institute

• Higher Education
• 700 & Above Employee

• Student

  • Jun 2011 - Jun 2013

  Interning with David Kardish, the Senior Systems Technician at our Chantilly campus. Troubleshooting Computer hardware and replacing components. Lab Setup and Image Deployment. Projector -troubleshooting and Hardware installation. CAT5, CAT6 cable assembly and Testing, and VMware. Interning with David Kardish, the Senior Systems Technician at our Chantilly campus. Troubleshooting Computer hardware and replacing components. Lab Setup and Image Deployment. Projector -troubleshooting and Hardware installation. CAT5, CAT6 cable assembly and Testing, and VMware.