Experience

The Paladin Group

• United States
• Insurance
• 1 - 100 Employee

• Information Technology System Administrator

  • Nov 2017 - Present

  Demonstrated success in leading and managing IT teams to achieve business objectives and deliver exceptional technical solutions. Proven track record of driving innovation, enhancing operational efficiency, and optimizing profitability through strategic planning and execution.  Monitored enterprise network performance, identified and resolved faults, and provided support for network and phone moves, additions, and changes.  Collaborated with the Problem Management team to resolve open… Show more Demonstrated success in leading and managing IT teams to achieve business objectives and deliver exceptional technical solutions. Proven track record of driving innovation, enhancing operational efficiency, and optimizing profitability through strategic planning and execution.  Monitored enterprise network performance, identified and resolved faults, and provided support for network and phone moves, additions, and changes.  Collaborated with the Problem Management team to resolve open problems and events promptly.  Oversaw the operation of company voice network, switches, and related systems, ensuring optimal functionality.  Acted as a liaison with vendor technical support to address and resolve technical issues.  Provided internal technical support for the dialer system, ensuring its smooth operation.  Installed, configured, and maintained computer systems, software, and peripheral devices.  Assisted end-users with troubleshooting and resolving technical issues.  Conducted regular system updates and maintained accurate documentation.  Collaborated with the IT team to implement network security measures and protocols.

• Personal Lines Property and Casualty Manager

  • Nov 2017 - Jan 2022

  Demonstrated success in leading and managing a team of personal lines insurance agents to achieve business objectives and deliver exceptional customer service. I have a proven track record of driving business growth and implementing strategies to enhance operational efficiency and maximize profitability. Supervise and Lead the Personal Lines Insurance Team: • Provide strong leadership and guidance to a team of personal lines insurance agents, fostering a positive and collaborative… Show more Demonstrated success in leading and managing a team of personal lines insurance agents to achieve business objectives and deliver exceptional customer service. I have a proven track record of driving business growth and implementing strategies to enhance operational efficiency and maximize profitability. Supervise and Lead the Personal Lines Insurance Team: • Provide strong leadership and guidance to a team of personal lines insurance agents, fostering a positive and collaborative work environment. • Set performance goals, conduct regular performance evaluations, and provide coaching and mentoring to develop the team's skills and expertise. Business Development and Growth:  Identify and pursue business development opportunities to expand the personal lines insurance portfolio and increase market share.  Develop and implement sales strategies, marketing initiatives, and referral programs to attract new clients and retain existing ones. Client Relationship Management:  Build and maintain strong relationships with clients, ensuring their insurance needs are met and providing excellent customer service.  Conduct periodic client reviews, identify coverage gaps, and recommend suitable insurance solutions to meet clients' evolving needs. Compliance and Risk Management:  Ensure compliance with industry regulations, company policies, and ethical standards in all personal lines insurance operations.  Stay updated on industry trends, regulations, and best practices, and implement appropriate risk management strategies to mitigate potential risks. Operational Efficiency and Process Improvement:  Evaluate and streamline personal lines insurance processes to improve operational efficiency and reduce turnaround time.  Implement and utilize insurance software systems and tools to enhance productivity, automate workflows, and ensure accurate recordkeeping.