Dustin Conlon
Strategic Account Executive at Broadway Inbound Inc- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Essentials of Student Travel
SYTA: Student & Youth Travel AssociationOct, 2021- Nov, 2024
Experience
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Broadway Inbound Inc
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United States
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Performing Arts
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1 - 100 Employee
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Strategic Account Executive
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Dec 2021 - Present
- Develop and implement tailored strategies to maximize customer satisfaction and sales opportunities. - Provide sales and operational support to 40+ assigned accounts and other casual clients within the arts and entertainment, travel, leisure and tourism industry. - Analyze and produce reports on assigned accounts, based on their individual needs. - Guide customers in choosing shows, dates, seating sections for optimal results. - Coordinate company events such as: receptions, client invites to shows, and other events as needed. - Provide group and FIT sales support to international and domestic travel clients.- Collaborated with Manager, Strategic Accounts in creating a new resource center for employees and clients. The resource center included a step-by-step guide for using the online booking portal, curated list of products for the student operators, and workshop lists.- Conducted systems and product training for clients in person and virtually. - Worked B2B with OTA’s, OAA’s, tour operators, and corporate partners to acquire, develop, and manage client relationships.- Analyzed, assessed, and reported client sale and booking patterns.- Sustained and grew B2B accounts through API and technology opportunities, content management, and industry knowledge.- Communicated and worked with various DMO’s and international GSA’s clients in multiple international markets to develop and manage existing client relationships.- Assessed and provided feedback to senior management to implement operational and procedural changes regarding activities, team productivity, effectiveness of procedures, policy, processing, customer service, and other related issues. Show less
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Customer Support Associate
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Jul 2021 - Dec 2021
- Provided expert customer service to an array of clients, responding to inquiries and processing orders. - Liaised with customers via phone and email to facilitate ticket purchases and resolve payment issues. - Supported sales initiatives through outreach and engagement programs. - Processed credit cards, submitted check payments, and assisted in processing NY State DOE purchase orders.- Answered 70+ customer calls within an 8 hour period.- Answered 80+ customer emails within an 8 hour period.- Supported sales team by assisting FIT and Group clients by phone and email. - Provided customer support for Audience Rewards members by order processing and account maintenance. Show less
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Bloomscape
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United States
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Consumer Goods
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1 - 100 Employee
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Customer Support Representative
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Feb 2021 - Jul 2021
- Responded swiftly to customer queries on email and live chat, covering shipping, product information, website troubleshooting and plant care in Hubspot. - Acted promptly on order changes/cancellations in WooCommerce and NetSuite. - Provided feedback to senior management through presentation regarding operational and work environment improvements. - Responded swiftly to customer queries on email and live chat, covering shipping, product information, website troubleshooting and plant care in Hubspot. - Acted promptly on order changes/cancellations in WooCommerce and NetSuite. - Provided feedback to senior management through presentation regarding operational and work environment improvements.
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Broadway Inbound Inc
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United States
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Performing Arts
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1 - 100 Employee
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Account and Customer Care Specialist
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May 2019 - Apr 2020
- Efficiently managed customer inquiries and orders, offering professional and friendly service by email and phone. - Supported sales and accounts team operationally. - Invoiced clients and practiced order management using STARNet technologies. - Answered calls and emails from casual and BIPro clients. - Processed customer payments by credit card, check, or purchase order. - Efficiently managed customer inquiries and orders, offering professional and friendly service by email and phone. - Supported sales and accounts team operationally. - Invoiced clients and practiced order management using STARNet technologies. - Answered calls and emails from casual and BIPro clients. - Processed customer payments by credit card, check, or purchase order.
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Walt Disney World
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United States
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Entertainment Providers
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700 & Above Employee
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Attractions Cast Member
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Jun 2017 - Jan 2018
- Cast Member for parking attractions - Interacted with Guests of all ages including those with disabilities and special needs - Maintained upbeat and professional behavior during high energy and chaotic situations - Monitored Guest flow and provided a safe Guest experience - Provided an enjoyable experience to all Guests - Loaded and unloaded Guests from tram - Operated a motorized vehicle - Stood for extended periods, working outdoors - Cast Member for parking attractions - Interacted with Guests of all ages including those with disabilities and special needs - Maintained upbeat and professional behavior during high energy and chaotic situations - Monitored Guest flow and provided a safe Guest experience - Provided an enjoyable experience to all Guests - Loaded and unloaded Guests from tram - Operated a motorized vehicle - Stood for extended periods, working outdoors
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Education
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2013 - 2017
William Peace University
Bachelor of Fine Arts (BFA), Musical Theatre -
2009 - 2013
Eugene Ashley High School
High School, Math, English, Science, History, Music
Community
