Information Systems Engineer

• Oct 2017 - Present

-Utlilizing Veeam backup, VMware server infrastructure, Shoretel systems, ESET Anti-virus, Active Directory, DNS, DHCP, Shadow Protect. Assists in setting up new company acquired properties, and bringing them online for office staff, and residents. Contacts vendors to acquire additional setup/configuration options for Grubb employees, customers, and Investors. Images desktop and laptop computers with Windows 7, and am starting to test Windows 10 compatibility. -Utlilizing Veeam backup, VMware server infrastructure, Shoretel systems, ESET Anti-virus, Active Directory, DNS, DHCP, Shadow Protect. Assists in setting up new company acquired properties, and bringing them online for office staff, and residents. Contacts vendors to acquire additional setup/configuration options for Grubb employees, customers, and Investors. Images desktop and laptop computers with Windows 7, and am starting to test Windows 10 compatibility.

IT Service Delivery/Desktop Support Technician

• Feb 2016 - Oct 2017

Working on various projects to roll-out new Windows 10 64 bit devices to users (new and existing), keeping up with infrastructure changes, learning multiple new procedures introduced into daily responsibilities. Also working on adding additional new printers for Managed Print Services which is not integrated into Pharos/Print Smart. Assisting our Manufacturing IT Support team in testing all applications for Windows 10 Operating System, and performing the normal task/issue/problem tickets as… Show more Working on various projects to roll-out new Windows 10 64 bit devices to users (new and existing), keeping up with infrastructure changes, learning multiple new procedures introduced into daily responsibilities. Also working on adding additional new printers for Managed Print Services which is not integrated into Pharos/Print Smart. Assisting our Manufacturing IT Support team in testing all applications for Windows 10 Operating System, and performing the normal task/issue/problem tickets as well on a daily basis. Show less Working on various projects to roll-out new Windows 10 64 bit devices to users (new and existing), keeping up with infrastructure changes, learning multiple new procedures introduced into daily responsibilities. Also working on adding additional new printers for Managed Print Services which is not integrated into Pharos/Print Smart. Assisting our Manufacturing IT Support team in testing all applications for Windows 10 Operating System, and performing the normal task/issue/problem tickets as… Show more Working on various projects to roll-out new Windows 10 64 bit devices to users (new and existing), keeping up with infrastructure changes, learning multiple new procedures introduced into daily responsibilities. Also working on adding additional new printers for Managed Print Services which is not integrated into Pharos/Print Smart. Assisting our Manufacturing IT Support team in testing all applications for Windows 10 Operating System, and performing the normal task/issue/problem tickets as well on a daily basis. Show less

Help desk analyst/system admin

• Feb 2015 - Jul 2015

Desktop support, help desk, system center configuration manager administration and deployment. Citrix administrator. Revision in process. Domain administrator. Desktop support, help desk, system center configuration manager administration and deployment. Citrix administrator. Revision in process. Domain administrator.

Information Systems- Service Desk Analyst

• Feb 2013 - Feb 2015

Part of a 32 agent Service Desk team that supports the Wake Forest Baptist Medical Center's 14,000 plus employees. Skills include: Cisco switch port configuration and backup, Citrix on-line plug-in/Receiver assistance, patient medical inquiries, various applications for employees password resets, migration into a live EPIC and PeopleSoft environment, Microsoft System Center Configuration Center Manager 2012 Deployment and Remote Control utilities. Utilizing BMC Remedy ticketing system to log… Show more Part of a 32 agent Service Desk team that supports the Wake Forest Baptist Medical Center's 14,000 plus employees. Skills include: Cisco switch port configuration and backup, Citrix on-line plug-in/Receiver assistance, patient medical inquiries, various applications for employees password resets, migration into a live EPIC and PeopleSoft environment, Microsoft System Center Configuration Center Manager 2012 Deployment and Remote Control utilities. Utilizing BMC Remedy ticketing system to log various tickets. Show less Part of a 32 agent Service Desk team that supports the Wake Forest Baptist Medical Center's 14,000 plus employees. Skills include: Cisco switch port configuration and backup, Citrix on-line plug-in/Receiver assistance, patient medical inquiries, various applications for employees password resets, migration into a live EPIC and PeopleSoft environment, Microsoft System Center Configuration Center Manager 2012 Deployment and Remote Control utilities. Utilizing BMC Remedy ticketing system to log… Show more Part of a 32 agent Service Desk team that supports the Wake Forest Baptist Medical Center's 14,000 plus employees. Skills include: Cisco switch port configuration and backup, Citrix on-line plug-in/Receiver assistance, patient medical inquiries, various applications for employees password resets, migration into a live EPIC and PeopleSoft environment, Microsoft System Center Configuration Center Manager 2012 Deployment and Remote Control utilities. Utilizing BMC Remedy ticketing system to log various tickets. Show less

ITS-Client Services Technician II-with TEK Systems

• Aug 2011 - Feb 2013

Part of SIG (Systems Integration Group) research and developement of new technology and implementation in production environment within the college. Project one, Citrix Xen App server for mobility applications for ipad, android tablets. Video and document conference plus file upload sharing, and Extron pole vault software Enterprise application support. Provides Customer Service excellence on helpdesk. Password resets, classroom technology issues. Utilized tape backup system (Symantec… Show more Part of SIG (Systems Integration Group) research and developement of new technology and implementation in production environment within the college. Project one, Citrix Xen App server for mobility applications for ipad, android tablets. Video and document conference plus file upload sharing, and Extron pole vault software Enterprise application support. Provides Customer Service excellence on helpdesk. Password resets, classroom technology issues. Utilized tape backup system (Symantec Veritas) to create off-site and onsite backups. Show less Part of SIG (Systems Integration Group) research and developement of new technology and implementation in production environment within the college. Project one, Citrix Xen App server for mobility applications for ipad, android tablets. Video and document conference plus file upload sharing, and Extron pole vault software Enterprise application support. Provides Customer Service excellence on helpdesk. Password resets, classroom technology issues. Utilized tape backup system (Symantec… Show more Part of SIG (Systems Integration Group) research and developement of new technology and implementation in production environment within the college. Project one, Citrix Xen App server for mobility applications for ipad, android tablets. Video and document conference plus file upload sharing, and Extron pole vault software Enterprise application support. Provides Customer Service excellence on helpdesk. Password resets, classroom technology issues. Utilized tape backup system (Symantec Veritas) to create off-site and onsite backups. Show less

Information Systems-Analyst

• 2011 - 2013

IT Technician

• May 2008 - Jun 2011

Utilized multiple servers Active Directory, Exchange System Manager, Badge access systems using RFID technology. Created new accounts for management, executives and employees transferring to Corporate HQ during plant shut down at NC branch facility as well as creating new accounts after receiving SOX compliance approvals. Performed Zebra and Lexmark printer maintenance and scheduled fixes for Canon copiers as they needed parts. Tweaked NTFS and regualar permissions on local and network… Show more Utilized multiple servers Active Directory, Exchange System Manager, Badge access systems using RFID technology. Created new accounts for management, executives and employees transferring to Corporate HQ during plant shut down at NC branch facility as well as creating new accounts after receiving SOX compliance approvals. Performed Zebra and Lexmark printer maintenance and scheduled fixes for Canon copiers as they needed parts. Tweaked NTFS and regualar permissions on local and network shares for newly created AD security groups. Created Security groups and Email distribution groups in Active Directory. Had Read-only access to Group Policy Manager to assist in resolving application and logon issues. Show less Utilized multiple servers Active Directory, Exchange System Manager, Badge access systems using RFID technology. Created new accounts for management, executives and employees transferring to Corporate HQ during plant shut down at NC branch facility as well as creating new accounts after receiving SOX compliance approvals. Performed Zebra and Lexmark printer maintenance and scheduled fixes for Canon copiers as they needed parts. Tweaked NTFS and regualar permissions on local and network… Show more Utilized multiple servers Active Directory, Exchange System Manager, Badge access systems using RFID technology. Created new accounts for management, executives and employees transferring to Corporate HQ during plant shut down at NC branch facility as well as creating new accounts after receiving SOX compliance approvals. Performed Zebra and Lexmark printer maintenance and scheduled fixes for Canon copiers as they needed parts. Tweaked NTFS and regualar permissions on local and network shares for newly created AD security groups. Created Security groups and Email distribution groups in Active Directory. Had Read-only access to Group Policy Manager to assist in resolving application and logon issues. Show less

Material Handler

• Nov 1999 - Jan 2007

Customer Service Associate

• Jun 1998 - Nov 1999