Experience

Alliance Infotech Pvt. Ltd

• Consultant

  • Nov 2012 - Present

  RPA, Automation, Transitions, Project Planning, Contract Review, Contract Negotiation, Discovery, Six Sigma Projects RPA, Automation, Transitions, Project Planning, Contract Review, Contract Negotiation, Discovery, Six Sigma Projects


Salesify, Inc.
• Information Technology & Services
• 300 - 400 Employee
• Manager Business Development

  • Jan 2009 - Nov 2012


Cambridge Asia - Now acquired by HP

• Asst. Manager Operations

  • May 2007 - Dec 2008

  Largely managed discovery and transition exercises for new pipeline projects for the company. FMEA and risk mitigation analysis for new projects, PMP, BCP / DRP and implementation, liaising with offshore sales teams and development of presentations, brochures, and marketing material for offshore sales teams. Working closely with the Managing Director and Sr. Vice President of the company to regulate and enforce company goals. Successfully designed and implemented a Migration Tool Kit for speedy adaptation of new campaigns in addition to Six Sigma based quality monitoring tool to enable existing campaigns to decrease quality process time frames and increase bell curve based analysis. Show less



HCL Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader Operations

  • Nov 2004 - Apr 2007

  Managed 3 independent remote transition exercises in addition to their pilot phase, stabilization and operations and usual phase. Re-engineering of process flows, documentation and SOP development for the new campaigns. Helped develop and implement process CTQs / KRAs / KPIs. Risk management, capacity planning optimization of process life-cycle based on COPC and Six Sigma quality guidelines, working closely with management and client teams to ensure smooth deployment of new campaigns. BCP / DRP planning and testing. Show less


Accenture
• Ireland
• Business Consulting and Services
• 700 & Above Employee
• Team Leader Operations

  • Jan 2004 - Oct 2004
• Team Leader Operations

  • Aug 2003 - Jan 2004


GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Process Developer

  • Dec 2000 - Aug 2003

  Servicing Life, Health, Medical Insurance, Fixed and Variable Annuities BCP/DRP Auditor Servicing Life, Health, Medical Insurance, Fixed and Variable Annuities BCP/DRP Auditor