Experience

Free Geek

• United States
• Computer Hardware
• 1 - 100 Employee

• Receiving and Recycling Manager

  • Apr 2022 - Present

  Manage and coordinate all parts of Free Geek's Receiving and Recycling operations. Supervise staff members and volunteers engaged in a wide variety of tasks related to the processing of computer equipment and other electronics. Conduct staff training around identification of donated items that will be diverted for reuse. Educate staff about expectations on material quality passed on by our downstream partners.Responsible for all records related to the recycling of electronics including DEQ reporting. Meet regularly with the Free Geek management team to ensure that we are all moving toward our organizational mission of Bridging the Digital Divide. Show less

• Department Lead

  • Nov 2017 - Apr 2022

  Help to coordinate a team of seven and provide administrative support for the department manager. Union steward for CWA 7901. Conduct bulk sales of electronics for refurbishment. Scheduling and logistics for pickups of electronics. Highly skilled in the evaluation of donated electronics and computer technology for reuse or recycling. Follow and sanitize data bearing items in accordance with Free Geek's promises and NIST SP800-88 and NAID security practices. Train new staff, interns, and cross train staff from other departments. Communicate with donors and business partners to foster positive relationships. Qualified to drive an electric forklift using OSHA training standards. Show less

• Receiving and Sorting Associate

  • Mar 2017 - Nov 2017

  Receive donations of computers and electronics. Travel to donor sites to conduct equipment pickups. Educate volunteers and supervise the sorting of donated goods.



Feisty Startup

• Oregon

• Owner

  • Feb 2017 - Present

  Online sales through Amazon FBA, eBay, and certain direct sales opportunities. Online sales through Amazon FBA, eBay, and certain direct sales opportunities.



Corner Bakery

• Restaurants
• 700 & Above Employee

• Cashier

  • Nov 2016 - Mar 2017

  Cashiering and customer service. Preparing baked goods and barista drinks for guests. Part time waiter/busser. Cashiering and customer service. Preparing baked goods and barista drinks for guests. Part time waiter/busser.



Sock It to Me

• United States
• Wholesale
• 1 - 100 Employee

• Seasonal Sales Associate

  • Nov 2016 - Dec 2016

  - Provide amazing customer service experiences for customers. - Ring up customers and prepare opening and closing till's and deposits. - Work independently for every shift. - Provide amazing customer service experiences for customers. - Ring up customers and prepare opening and closing till's and deposits. - Work independently for every shift.



Niva Gift Shop

• United States
• Retail
• 1 - 100 Employee

• Assistant Regional Manager

  • May 2015 - Jul 2016

  - Promoted rapidly by increasing sales and receiving positive customer reviews. - Coordinated hiring across the region. Vetted and scheduled candidates for interviews. - Developed and implemented region specific operating procedures to improve regional store processes. - Used public relations skills to determine what was working for our competitors and brought in new products specific to each unique store location. - Trained new employees on proper cash handling and customer service methods. - Conducted evaluations of existing employees based on company policies and procedures. - Integrated with hotel values and practices to provide a seamless shopping experience for hotel guests. - Worked independently of at locations in the western region. Show less



State of Oregon

• Government Administration
• 700 & Above Employee

• Research Analyst

  • Oct 2014 - Apr 2015

  - Transcribed audio recordings from focus groups. - Worked with the lead researcher on collating and analyzing data using qualitative methodologies . - Made recommendations to a state commission on our findings and future research areas. - Transcribed audio recordings from focus groups. - Worked with the lead researcher on collating and analyzing data using qualitative methodologies . - Made recommendations to a state commission on our findings and future research areas.



NXSystems

• Clacakamas, Oregon Area

• Independent Technology Consultant

  • Sep 2010 - May 2014

  - Installed and configured computers and cabling for a low volume call center. - Troubleshot and repaired various IT problems from Windows XP to Windows 7, Office Suite 2010, Active Directory and physical network components. - Documented process as organizational knowledge to ensure ease of troubleshooting and repair in the future. This included configuration of Windows and related software/network peripherals. - Installed and configured computers and cabling for a low volume call center. - Troubleshot and repaired various IT problems from Windows XP to Windows 7, Office Suite 2010, Active Directory and physical network components. - Documented process as organizational knowledge to ensure ease of troubleshooting and repair in the future. This included configuration of Windows and related software/network peripherals.



Portland State University

• United States
• Higher Education
• 700 & Above Employee

• General Access Labs Coordinator

  • Sep 2006 - Feb 2010

  - Managed 45+ student employees.- Created educational materials and conducted training sessions on Microsoft Office software and available university technology services.- Ordered supplies to ensure lab operations effectively met student demands.- Provided in-person and telephone technical support for university faculty, staff, and students.- Worked independently of direct supervision.

• Helpdesk Support Technician

  • Oct 2005 - Sep 2006

  - Handled telephone in-bound and walk in technology questions. - Assisted students with setup of their campus student accounts. - Handled troubleshooting calls from University faculty and staff and escalated or dispatched repair technicians as needed.



PC Club Computer Superstore

• United States
• Information Technology & Services
• 1 - 100 Employee

• Service Manager

  • Jun 2001 - Aug 2005

  - Improved repair department performance by meeting customer expectations and improving turn around time. - Handled customer computer repairs and custom builds. This included data recovery, virus removal, component installation or replacement, Windows performance adjustments, and laptop repair. - Built systems for business clients specific needs. - Managed repair department inventory. - Improved repair department performance by meeting customer expectations and improving turn around time. - Handled customer computer repairs and custom builds. This included data recovery, virus removal, component installation or replacement, Windows performance adjustments, and laptop repair. - Built systems for business clients specific needs. - Managed repair department inventory.



Hot Topic

• United States
• Retail
• 700 & Above Employee

• Sales Assoicate

  • Sep 1998 - Nov 1999

  - Greeted customers. - Developed up-selling skills and improved customer service abilities. - One of two employee's who were invited back for multiple holiday seasons. - Greeted customers. - Developed up-selling skills and improved customer service abilities. - One of two employee's who were invited back for multiple holiday seasons.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Technical Support Specialist

  • Aug 1998 - Sep 1999

  - Handled inbound calls for a major computer manufacturer. - Walked customers through all manner on PC repairs and software troubleshooting. - Top rated customer satisfaction and resolution metrics. - Had 2nd fastest call times on my team - Handled inbound calls for a major computer manufacturer. - Walked customers through all manner on PC repairs and software troubleshooting. - Top rated customer satisfaction and resolution metrics. - Had 2nd fastest call times on my team



Walden Books

• Clackamas, OR

• Seasonal Sales Associate

  • Sep 1998 - Jan 1999

  - Worked as a seasonal sales associate for a now closed book store chain. - Focus was on helping customers during the busy holiday season. - Developed cash handling and inventory management skills. - Worked as a seasonal sales associate for a now closed book store chain. - Focus was on helping customers during the busy holiday season. - Developed cash handling and inventory management skills.