IT Administrator

• Apr 2023 - Present

System Administrator

• Jan 2022 - Mar 2023

• Provided IT technical support for Windows-based desktops, and laptops including troubleshooting software, hardware, firmware, and licensing issues. • Create email ids on Microsoft Office 365 and configure Outlook and signatures for new users. Left users taking mail backup. • Monitoring, Patch Management, Software Deployment, Asset Management, and Remote Control tools such as Manage Engine (ZOHO). • Managed user accounts and group policies, folder access, and security settings with Active Directory. • Troubleshoot and set up LAN/WAN routers, modems, and switches. • Set up through VPN and local servers with manual TCP/IP connection or network configuration Show less

Technical Support Engineer

• Nov 2020 - Dec 2021

* Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis. * Extensive operational experience with network security (ACLs, IPSEC; SSL VPN). * Ability to evaluate, implement and manage data communications infrastructure, Internet and Intranet infrastructure, WAN, LAN, and wireless networks and network applications. * Vendor Management (hardware and Software vendors HP, Dell, and others). * Maintain & AMC upgrade existing equipment and perform hardware and software upgrades as required. * Develop innovative network troubleshooting methods that reduce downtime and lower repair costs. Show less