Experience

ISI STEEL

• Cambodia
• Wholesale Building Materials
• 1 - 100 Employee

• Corporate Sales Manager

  • Jun 2018 - Present

  ISI STEEL CO., LTD (www.isisteel.com.kh)(Building Material Provider)Position: Cooperate Sales Manager.Report to: Chief Commercial OfficerResponsible for: 18 employees.Responsibilities:• Responsible to carry out competitor market research by contacting their branches to gather information on the pricing, product availability.• Responsible for sales of products (Mekong Home) and services to all NGO and cooperate companies in Cambodia; business deals have been done through personal visits, telephone calls and correspondence, and public relations activities;• To submit proposals, suggestions and/or solutions to chief of commercial to maintain and improve the quality of the products, service standards for achieving maximum customers’ satisfaction;• To coordinate with other Departments, such as Marketing and Production Departments, in order to attain the company’s set goals;• To monitor the after-sale services and maintain the client relationship with customers, take care of all the accounts. • Identify, propose and sales program to targeted organizations within the target markets set out by the company. • Lead, coordinate, and implement sales and marketing activities to ensure the effective results. Also lead sales process, involving other resources as required, to successfully close business with customers. • Responsible for handling all aspects of sell and development of new businesses with corporate clients. • Ensure good understanding of customer’ requirements and current market information. • Explore for opportunity to achieve sales targets with pre-sales team.• Contribute to pre-sales efforts, quotation; generate proposals, presentation and pricing. • Responsible for local & foreign government functions.



yes seatel

• Cambodia
• Telecommunications
• 1 - 100 Employee

• Customer Relations & Sales Manager.

  • Apr 2013 - May 2018

  South East Asia Telecom Group Ltd (www.seatelcambodia.com)(Telecommunication - VOLTE Service Provider)Position: Customer Relations & Sales Manager.Report to: Head of Sales and MarketingResponsible for: 89 employees.Responsibilities:• Overall operations of eighteen (18) customer service centers nationwide. Ensuring, developing and maintaining an effective and proficient team to optimize customer satisfaction, revenue and profit besides ensuring the maintenance and security of the branches physical need. • Sets KPIs and expectations for Branch Executives. Coaches team by providing specific feedback to improve performance. Create Quality Assessment and Monthly Performance Score sheet for Customer Service Officers.• Monitoring the renovation of the new branches to make sure it’s in line with the brand standard needs and concepts.• Encompasses the collection, organization and effective use of customer and influencer information to enhance customers' experience and relationship with the company.• Management Committee – member of Cost Optimizing Committee, Procurement Committee and Budget CommitteeAchievements:• Set-up and opened 18 new branches in provinces.• Signed-up partnership agreement with 721 dealers nationwide. • Create Customer Service Excellence Processes policies and SOP.• Reduced waiting and transition time to three (03) and Fifteen (15) minutes respectively (target is 5 and 25 minutes).• Staff moral on the rise. Conducted coaching and counseling with all level of employees.



Hello Axiata Company Limited (HACL)

• Senior Key Account Executive

  • Apr 2007 - Feb 2013

  2. TMIC (Telekom Malaysia International Cambodia) – (www.hello.com)March 2007 – to 2013Position: Key Account Senior ExecutiveReports to : Sales Manager Staff: 8 persons• Responsible to carry out competitor market research by contacting their branches to gather information on the pricing, product availability.• Responsible for sales of products and services to all companies in Cambodia, especially in the capital city of Phnom Penh; business deals have been done through personal visits, telephone calls and correspondence, and public relations activities;• To submit proposals, suggestions and/or solutions to sales manager to maintain and improve the quality of the products, service standards for achieving maximum customers’ satisfaction;• To coordinate with other Departments, such as Marketing or Customer Services Departments, in order to attain the company’s set goals;• To monitor the after-sale services and maintain the client relationship with company, take care of all the top 10 and VIP accounts. • Identify, propose and sales program to targeted organizations within the target markets set out by the company. • Lead, coordinate, and implement sales and marketing activities to ensure the effective results. Also lead sales process, involving other resources as required, to successfully close business with customers. • Manage a portfolio of accounts, usually the add agency's accounts, for major high-profile clients and top business leaders. • Responsible for handling all aspects of sell and development of new businesses with corporate clients. • Develop new accounts and handle/service existing customers. • To promote, develop and market the range of products carried by the Company. • Ensure good understanding of customer’ requirements and current market information.