Huyen My Duong

Customer support & back office at Recruitis.io s.r.o.
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Contact Information
us****@****om
(386) 825-5501
Location
Hradec Králové, Czechia, CZ

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Zuzana Jeřábková

I was working with Míša for half a year on an online event YouthSpeak Forum 2021 (the biggest online conference of youth about sustainability). Míša was communicating with 300 delegates and doing emailing management. She did an excellent job. Míša is a good teammate and you can rely on her.

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Credentials

  • Human Resources Analytics
    Coursera
    Dec, 2022
    - Oct, 2024
  • Google Project Management: Specialization
    Coursera
    Dec, 2022
    - Oct, 2024

Experience

  • Recruitis.io s.r.o.
    • Czechia
    • Human Resources Services
    • 1 - 100 Employee
    • Customer support & back office
      • May 2023 - Present

      - Providing customer support to our clients using the Recruitis platform - Responding promptly and effectively to client inquiries via email & phone - Identifying and troubleshooting technical issues, providing timely resolutions - Collaborate with the development team to escalate and resolve complex issues - Creating and maintaining detailed documentation of support inquiries and resolutions - Assisting in testing features and enhancements in the user interface - Providing customer support to our clients using the Recruitis platform - Responding promptly and effectively to client inquiries via email & phone - Identifying and troubleshooting technical issues, providing timely resolutions - Collaborate with the development team to escalate and resolve complex issues - Creating and maintaining detailed documentation of support inquiries and resolutions - Assisting in testing features and enhancements in the user interface

  • ITSELECTA
    • Poland
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Junior Recruiter
      • Sep 2022 - Mar 2023

      - Direct search for candidates via various platforms (mainly LinkedIn) - Analyzing candidate resumes to assess qualifications, experience, and fit with job requirements - Coordinating and scheduling candidate interviews - Participating in HR activities - Implementing a new platform (Notion) and educating the team on how to use it. - Direct search for candidates via various platforms (mainly LinkedIn) - Analyzing candidate resumes to assess qualifications, experience, and fit with job requirements - Coordinating and scheduling candidate interviews - Participating in HR activities - Implementing a new platform (Notion) and educating the team on how to use it.

  • Travel Agency SKALLA CZ
    • Office Administrative Assistant
      • Jun 2022 - Aug 2022

      - Order processing - Communication with clients - Sales of tours and billing of services provided - Preparation of client check-in for tours - Administration & office management - Delegate care, responsible for the clients in Italy on tour - Order processing - Communication with clients - Sales of tours and billing of services provided - Preparation of client check-in for tours - Administration & office management - Delegate care, responsible for the clients in Italy on tour

  • DACHSER
    • Germany
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Administrative Assistant
      • Oct 2021 - May 2022

      - Office administrative support - Processing of customs documents - Copying, scanning and document processing - Office administrative support - Processing of customs documents - Copying, scanning and document processing

  • Zásilkovna s.r.o.
    • Czechia
    • Freight and Package Transportation
    • 100 - 200 Employee
    • Customer Service Specialist
      • Jun 2021 - Aug 2021

      - Communication with recipients and clients, control activities (checking deliveries from previous days + resolving irregularities) - Administrative support of the department - Communication with other departments in the company - Continuous training of new processes or changes in the internal system - Interaction with other customer service staff - Communication with recipients and clients, control activities (checking deliveries from previous days + resolving irregularities) - Administrative support of the department - Communication with other departments in the company - Continuous training of new processes or changes in the internal system - Interaction with other customer service staff

  • AIESEC Česká republika
    • Czechia
    • Non-profit Organizations
    • 1 - 100 Employee
    • Branch Manager
      • Feb 2020 - Jan 2021

      - Leading local committee of 10 members indirectly- Leading team of 5 vice-presidents directly- Member of Board of Presidents​- Representing AIESEC Hradec Králové nationally and internationally

    • Executive Board Member of Outgoing Exchanges
      • Feb 2019 - Jan 2020

      - In charge of one of our product Global Volunteer, outgoing exchanges- Leading team of 3-5 members who were selling projects and internships around the whole world- Organizing offline events such a Travelling evening, Info meetings, Seminars,...- Customer care (maintain customer interested and also engaged throughout the whole process)

    • Project & Sales Representative
      • Nov 2018 - Jan 2019

      International Internship EDISON- Organizing EDISON project - a multicultural project on elementary and secondary schools.- Responsible for selling project on schools in Královéhradecký & Pardubický region in the Czech Republic, cooperating with them in order to create internship positions for students coming from abroad.- Select candidates for local internship positions and provide care for students who are selected for such internships.

  • TESS promotion, s.r.o.
    • Czechia
    • Events Services
    • 1 - 100 Employee
    • Stewardess
      • Apr 2018 - Jun 2019

      - customer care & food service on trains of České Dráhy - customer care & food service on trains of České Dráhy

  • McDonald's Czech Republic
    • Czechia
    • Restaurants
    • 1 - 100 Employee
    • Crew Trainer
      • Jun 2015 - Jan 2017

      Coaching, quality checking of new employees. Shift Coordinator. Leading the kitchen production, responsible for smooth flow of the ordering process in the front line/cashiers and McCafé Coaching, quality checking of new employees. Shift Coordinator. Leading the kitchen production, responsible for smooth flow of the ordering process in the front line/cashiers and McCafé

Education

  • University of Hradec Králové
    Master's degree, Economics
    2021 -
  • University of Hradec Králové
    Bachelor's degree, Tourism and Travel Services Management
    2017 - 2021
  • Gymnázium Karla Sladkovského
    High School Diploma, General Studies
    2014 - 2017

Community

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